3. Booking a room 3.2.
Receptionist
• How I may help you?
• Can I help you?
• It’s included in the room
rate.
• We have 24 hour reception.
• For what dates, please?
• Can I take your credit card
number?
Guest
• Is that the reception? [on the
phone]
• I’d like to check...
• Is [X] included? Or is there an
extra charge for that?
• Does the hotel have [X]?
• Could I book a room, please?
• I’d like to book a [single] room
for 3 nights, from the 10th of
November
4. Checking in 3.3.
Receptionist
• Can I see your passport,
please?
• 3 nights, yes?
• Could you fill in this
registration card?
• Here’s your passport and the
key to your room. It’s room
number 1406 on the 14th floor.
• There’s also an information
folder in your room.
• Would you like some help with
your suitcase/luggage?
Guest
• I have a reservation
• Do you have a map of the
city?
• What time is breakfast?
• What’s the check-out time?
5. • Look at the Sun Hotel’s webpage. Prepare to:
• 1 book a room on the phone. Decide what kind of
room you want, when and for how long
• 2 check in. Decide what questions you want to
ask, for example, about the health club, a map,
breakfast time…
• In pairs, practise booking a room and checking in.
Take turns to be the guest and the receptionist
7. Arranging to meet up 3.5. & 3.8.
Useful expressions & phrases
• When are you free? What are you doing on Friday evening? Are you free then?
• Friday’s difficult. I can’t on Friday.
• I’m free on Wednesday evening.
• I’m meeting a colleague but I can rearrange it, no problem.
• Could we meet at 1 o’clock?
• Where should we meet?
• How about…?
• Let’s meet…
• Why don’t we..
• I’ll see you…
• That sounds good…
• Are you doing anything this week?
• Do you fancy going?
• Do you feel like going?
• What about you?
• Can you make it on Thursday? Sorry, I can’t make (it on) Thursday. /Can we meet up on Thursday?
8. Cancelling arrangements 3.6. & 3.9.
Useful expressions & phrases
• I can’t make it tomorrow.
• My flight leaves…. You’re working late on
Friday, right?
• Let’s have…let’s meet…let’s say…
• That would be lovely
• That’s too bad
• Can we postpone?
• I can’t, actually. I’m seeing my mum…
9. • Think of 3 things you’d like to do with friends. For
example:
– Have a meal at your home
– Watch a sports event
– Go to a concert
– Have a party
– Go for a picnic
• Write down four times when you’re free. For example:
– Tomorrow, 12 am
– Monday, 7 pm
– Tuesday, 1 pm
– Saturday evening
10. • Make arrangements with three different
people. Find someone to do each thing with.
Hi, Ahmed. Are you
doing anything
tomorrow?
11. • You have to cancel two of your arrangements.
Decide which two and why.
Tomorrow, 12 am- go for lunch with Ahmed
cancel because: meeting at work
• Talk to the people you made the
arrangements with. Cancel and agree on a
different date an time.
Hi, Ahmed. Sorry but I
can’t make it
tomorrow. I’ve got a
meeting at work. Can
we postpone?