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Product mindset in outsourcing
company — challenge accepted!
Oksana Krykun and Marian Mota
Ain.ua, PWC Ukraine 2
100,000+
IT specialists
1000+
tech companies
5-th  
among the top 25
outsource exporters
3
!
" #
$%
&' (
)
Bloomberg Innovation Index
Bloomberg
4
*42.
43.
41.
40.
44.
.
+
,
-
Bloomberg
5
6
Payless
RadioShack
The Limited
Family Christian
Wet Seal
Bebe
Crocs
JCPenny
BCBG
American Apparel
Kmart
hhgregg
Staples
CVS
Macy's
Abercrombie
Guess
Sears
0 250 500 750 1000
42
60
60
68
70
70
88
108
110
120
138
160
170
171
240
250
552
1,000
# Of retail stores closing in 2017
Business Insider
8
Staff
Augmentation
Implementation
Outsourcing
Product or Service
Co-Ownership
Product or Service
Development
Outsourcing
Value
Now
9
[ Do things right ]
Delivery
Future
10
[ Do things
right ]
Delivery
Conceptualizatio
n[ Do right
things ]
+ Product Management and Product Design
11
Product
Discovery
Our Services
Product
Design
Education
Design
Sprints
Product
Management
& Product
Design*
*Coming Soon
Classic Discovery Product Discovery
User Story Mapping by Jeff Patton
Stakeholders Centered
1-2 weeks
Requirements gathering
Creating Backlog
User Centered
Continuous Discovery
Empathy
Learn and Validate
13
Mechanism
Deliver and
measure
measure the feedback,
retrospectives and
improvements
Incubate
Lean, DT, JTBD,
Customer
Development, Value
Proposition
Scale
Workshops and
trainings inside
company.
Learning by doing.
Market
Workshops with
Sales and Business
Dev. Promotion
14
Mindset
Values
Process
Methods
& Tools
Culture
More powerful,
Less visible
Less powerful,
More visible
MINDSET
15
Beginners mind
Empathy
Lean UX
Show, don’t tell Focus on Human Values Culture of Prototyping
Optimizm
Learning from failure
Cross-functional team Learning by Doing
Beginners mind
Yes, and
16
Experience
Design
Business
Analysis+
17
Product Lab
Experience Design + Business Analysis
18
19
10%In 2018
Let’s build our brand as thinkers,
not only as doers!
20
Thank You
21
Marian MotaOksana Krykun
www.facebook.com/aksena.krykun www.facebook.com/mota.marian
Oksana.Krykun@eleks.com Marian.Mota@eleks.com

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Lviv it arena | Product mindset in outsourcing company - challenge accepted!