2. Today’s Consumers And
Their Attitudes to Credit
Richard Carter
Chief Executive
Nostrum Group

3. Topics
• Today’s consumer
• Their attitude to borrowing
• What does it mean to us?

4. Today’s Consumer
Smartphone
• further penetration
• increasing usage
Social media
• addiction
• source of truth

5. Attitude - Awareness

6. Attitude - Awareness

7. Attitude - Future Plans

8. Attitude - Future Plans

9. Attitude - Selection

10. Attitude - Selection
68% said they would use a
self service function
exclusively if it meant
a lower rate

11. Attitude - Selection
11% said they would only borrow
from a lender they had used in
the past

12. Attitude - Requirements

13. What Does it Mean to Us?
• Increasingly connected
• Growing awareness of different lending
products
• Cheaper credit is key
• Expect quick decisions and cash
• Concerned about data and its security

14. Richard Carter
Chief Executive
@NostrumGroup
www.nostrumgroup.com