Wrap Cymru on the importance of running a resource efficient business

1. Resource
Efficient Wales
Saving Money
For the
Hospitality
Sector
Christine Melsher
Seiont Manor Hotel Nov 18th

2. Resource Efficient Wales client manager service
for businesses – helping you cut costs
What is resource efficiency?
• Reducing the amount of raw materials,
energy and water, you use, and waste
you produce
• Therefore, Saving you money
• Future-proofing

3. Food purchased in the UK HaFS sector
82.2%
eaten
17.8%
wasted
13.2%
avoidable
waste, could
have been
eaten
4.6% un-
avoidable.

4. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Resource Efficiency - Waste
• Each 180 litre wheelie bin of food waste costs
£200 in purchase and waste management
costs alone
• 70% of mixed waste could potentially be
recycled 2025 target
• Each tonne of food waste costs up to £2,800

5. Case study: Buffet savings at Crieff
Hydro Hotel
•In an eight week trial in just one of their restaurants,
Food waste costs down by around 43%
That’s 11.5 tonnes of food
Resulting in savings of £51,750 per year.
How did they do it?
 smart production planning and greater use of small
batch preparation
 using reduced buffet container sizes
 greater staff engagement and setting of weekly food
waste reduction targets

6. Resource Efficient Wales client manager service
for businesses – helping you cut costs
The Waste Hierarchy
Moreenvironmental
andfinancialbenefits
Prevention is
where there are
the greatest
savings
Last resort

7. HIDDEN
COSTS
VISIBLE
COSTS
Disposal costs: Effluent, Skips, Landfill charges, Air pollution charges
Energy use
Utility use
Raw materials
Labour
Handling & storage
Transportation
The true cost of waste = 4% of turnover
Maintenance
Time
Effort
Production capacity
Rework
Lost profit
Source: Envirowise

8. Food waste
Spoilage
193,200
tonnes/year
Preparation
414,000
tonnes/year
Plate Waste
312,000
tonnes/year

9. Each tonne of food waste costs an average of £2,800
• the best way to find out how much food is being
wasted, is to conduct a food waste review to:
 identify how much food waste is produced
 map out where it occurs
 measure and monitor food waste
 use the results to identify savings

10. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Understanding the waste you produce
• To successfully minimise your wastes,
you must understand where they are
being produced.
• By starting to identify where waste is
occurring, it is easier to understand why it
is happening.

11. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Do you know the value of what you throw away?
• Undertaking a waste review is the first step.

12. Resource Efficient Wales client manager service
for businesses – helping you cut costs
What are you throwing away?
Waste mapping will allow you to identify:
• the types of waste you produce
• where and why these wastes occur
• the volumes and costs of waste produced
• priority areas for action

13. Opportunities to reduce food waste
 Is the stock over-ordered?
 Are deliveries frequent enough?
 Can the stock control system be improved?
 Is food over-produced and/or spoilt (burnt)?
 Are the portion sizes right for different customer
types?
 Do waiting staff feed back any issues with certain
types of meals?

14. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Waste mapping overview
• You may need to develop a diagram from
scratch, or you may have an existing site
layout you can use
• Walk around your site looking for areas of
waste and potential improvement
• Ask questions – Could wastes be
reduced or eliminated?

15. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Waste mapping
Identifying
opportunities
Site
mapping
Deciding
priorities
Taking
Action
Waste
mapping
Key processes
• Waste management
• Food service
• Drinks service
• Conferencing
• Housekeeping
Process
Process mapping
Reception
Restaurant/
bar
Lifts Stairs
Kitchen
Service/
offices
Yard

16. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Example
Rooms
Inputs Wastes

17. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Example
Conference
Inputs Wastes

18. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Example
Food service
Inputs Wastes

19. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Example
Bar service
Inputs Wastes

20. How are you
managing
your waste?
Food waste
in general
waste?
Resource Efficient Wales client manager
service for businesses – helping you cut costs

21. How are you
managing
your waste?
Could you use
returnable
packaging?
Resource Efficient Wales client manager
service for businesses – helping you cut costs

22. How do you
store your
waste?
Semi-
organised
waste (but
with
contamination!
)
Resource Efficient Wales client manager
service for businesses – helping you cut costs

23. Are you
segregating
materials?
Mixed waste but
does it all need to
be disposed?
Resource Efficient Wales client manager
service for businesses – helping you cut costs

24. Opportunities
for re-use?
Are you
segregating
materials?
Resource Efficient Wales client manager
service for businesses – helping you cut costs

25. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Who are your stakeholders?
Grounds staff
Hotel
Manager
Kitchen staff
Housekeeping
Cleaners
Suppliers
Waste
contractors
Support
bodies
Guests

26. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Waste Prevention Action Plan
Action Risks/Challenges Preparation Stakeholders Target
What will you do and what
will this help you achieve?
What problems will you
need to overcome?
Do you need any more
information or equipment?
Do you need
support from
anyone?
SMART
Segregate food waste
produced in kitchen
Kitchen staff may not
see it as their
responsibility
Bins for food waste
Find waste contractor who
will collect food waste
Kitchen staff
Waste
management
contractor
Cleaners
Remove food waste
from general waste
by January 2016
Segregate dry
recyclables from
general waste stream
Potential for
contamination of
recyclables
Signs and instructions
New bins
All staff January 2016
Target to reduce
general waste by 25%
by June 2016
Start composting on
site
Getting staff to
segregate waste
Compost bin
More information on how to
compost
Kitchen staff Start composing by
March 2016
Reduce packaging
waste in bedrooms by
introducing refillable
containers
Refilling may take
more time
Containers Cleaning staff Replace disposable
packaging in
bedrooms by March
2016

27. Resource Efficient Wales client manager service
for businesses – helping you cut costs
I’ll only attend
training if I’m doing
something wrong
It’s the others you
should be talking to
– they cause the
problems!
We’re too busy to
do anything else
It’s not my
responsibility
What is there to
learn?
Why is it so
important?
The cleaners
deal with that

28. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Case study: Castle Hotel
• Full waste audit undertaken
• Current costs waste disposal costs circa
£1800, cost savings of £500 with food
segregation and additional £576 with
plastic/cardboard
• Allocated staff to be responsible for waste
• Engaged with suppliers to review stock levels
and storage
• Review of toiletries, use of hand dryers, etc.

29. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Example-Panini’s
• Generating 60 tonnes per annum bread
waste
• Identified opportunity to utilise ‘waste’
bread
• Investment of £30k in drying oven
• Disposal savings of £8k per annum
• Income gain of up to £130k pa

30. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Prepare to sell the benefits
Benefits Investment
Effort
Time
Money
Facilities
Compliance
Reputation
Competitiveness
Financial

31. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Communications methods

32. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Promoting success - Staff

33. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Resource Efficiency - Water
• Costs up by 40 per cent since 2002
• Predicted demand up 30 per cent by
2030
• Save on energy and chemicals costs as
well as water supply and disposal
• Leaks, metering, flow, demand
• 30% cost savings easily attainable
• Big savings - £100k+ for one hotel

34. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Resource Efficiency - Energy
• Most businesses don’t measure/manage
energy use
• Thorough energy audit and feasibility plan
• Reducing energy use by up to 20 per cent

35. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Nailcote Hall Hotel, Golf & Country Club
• Converting 670 regular halogen light fittings
to LED fittings
• £30,000 capital cost
• Saving £12-14,000 per annum
• Payback 2.5 yrs

36. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Funding for capital investment
• Carbon Trust SME Loan Fund –
• Loan funding is available to Welsh SMEs
• Based on Carbon savings
• Loans are available from £3,000 to £200,000
• Finance Wales – SME funds £1,000 to £2
million

37. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Enhanced Capital Allowance
• Tax incentive to encourage businesses to
invest in environmentally beneficial products
• Businesses can off-set 100% of the cost of
the assets against taxable profits in a single
tax year.
• www.businesslink.gov.uk/wtl
• https://www.gov.uk/energy-technology-list
• 0844 875 5885

38. Resource Efficient Wales client manager service
for businesses – helping you cut costs
How can we help?
• Resource Efficient Wales Client
Manager Service for Business
• Delivered by WRAP Cymru and Carbon
Trust on behalf of the Welsh
Government
• Any business in Wales can apply

39. Resource Efficient Wales client manager service
for businesses – helping you cut costs
What is Resource Efficient Wales?
• Welsh Government service
• Single point of contact to help people and
organisations to save on energy and
water and to reduce and re-use waste

40. Resource Efficient Wales client manager service
for businesses – helping you cut costs
What’s in it for me?
• Identify how you could save
• Workshops and online tools
• Expert advice and guidance
• Signpost to funding/other support
• No cost to most businesses

41. Resource Efficient Wales client manager service
for businesses – helping you cut costs
How can I access support?
• Speak with your WRAP Cymru contact:
02920 100100 or email
REWBusinesses@wrap.org.uk
• Speak with your Carbon Trust contact:
REWPublicSector@carbontrust.com
• Complete an expression of interest form
• Contact Resource Efficient Wales on 0300
123 2020

42. Resource Efficient Wales client manager service
for businesses – helping you cut costs
Questions?
Diolch yn fawr
Thank you very much