Elite Corporate Profile August 2017 English

COMPANY & SERVICES INTRODUCTION
Unit # 409 & 410, Prestige Tower, F. Ortigas Jr. Road, Ortigas Center, Pasig City, Metro Manila, Philippines 1605 www.elitegsl.com
COPYRIGHT © 2010 - 2015 ELITEGLOBAL SOURCING LLC., Elite Global Sourcing Phil Inc. and Elite Global Client Support Inc. All other Trademarks, Logos or Trade Names are Properties of their Respective Owners. ALL RIGHTS RESERVED.

TABLE OF CONTENTS
 Who we are
 Mission, Vision and Core Values
 Value Proposition
 Our Competitive Advantage
 Corporate Overview
 The Executive Team
 Our Facilities
THE COMPANY1
 Service Models
 Service Disciplines
 Value Added Services
 Operations Systematization
 Quality Audit
 Recruitment Process
 ELITE Training Process
 Clients Testimonials
 Our Professional Partners
 Game Lineups
ELITE SERVICES2
ELITE PARTNERS3

THE COMPANY

WHO WE ARE
We are ELITE
 ELITE GLOBAL SOURCING (ELITE) is an international Game Management Solutions Provider
based in the Philippines with our corporate headquarters located in the United States.
 We provide Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO)
solutions to Game Developers and Publishers of PC and Mobile products worldwide.
 For nearly a decade, our best of class services combine solid and reputable industry
knowledge, most number of business verticals in gaming, operational strength, utmost
quality standard with a long-term partnership approach to client engagement and
comprehensive service offerings.
 By leveraging our background experience as an award winning online game publisher in the
Western hemisphere, you can be assured of quality game management solutions for your
player community.
 Our teams are comprised of seasoned game industry and BPO service professionals with
years of experience and armed with best practices from different disciplines.

MISSION, VISION AND VALUES
Our Corporate Mission is to satisfy and exceed the expectations of our customers and business
partners by delivering innovative and superior game products and services through profound
industry knowledge, continuous improvement and utmost quality standard.
Endless
Passion
Loyalty
IntegrityTeamwork
Excellence
Our Vision is to be the number one global game outsourcing and offshoring solutions provider by
constantly achieving operational excellence, industry-leading customer satisfaction and
sustainable growth.
CORE VALUES
E.L.I.T.E

Up to 70% Savings in OPEX
No CAPEX Requirements
Flexibility in Workforce-Resource Management
Rapid Scalability & Facilitating Growth
Industry Renown Expertise in Gaming
Worldwide Coverage by Multiple Language Support
ELITE’s Value Proposition lies in our ability to field expertise, resources and ease of integration to
provide quality service for your customers. By partnering with us, this provides our clients with
immediate acquisition of the industry’s best talent, resources and experience at a fraction of the
cost and time required to produce world class quality results
VALUE PROPOSITION

A Decade of North
American, European and
East Asian Publishing and
Operating Experience
Multinational
Management Expertise
from the United Sates,
Korea and the
Philippines
Corporate Presence in
multiple locations
Global Language Support
(English, Spanish, Indonesian,
Tagalog, Thai, Japanese,
French, German, Russian,
Korean, Chinese, & etc.)
Multiple Platform and
Genre (PC, Mobile,
Console, etc) Service
Capability
Online and Content
Marketing with Social
Network Management
Expertise
OUR COMPETITIVE ADVANTAGES
ELITE GLOBAL SOURCING serves as the
goodwill ambassadors between game
publishers and their player-base and
understand our responsibilities and go
beyond the calls of duty efficiently and
on time delivering 24/7 professional
game management industry expertise at
a fraction of the cost.
 Over a decade of North American,
European and South East Asia
Publishing and Operating Experience
 Multinational Management
Expertise from the United Sates,
Korea and the Philippines
 Corporate Presence in multiple
locations (US, Philippines and Korea)
 Bilingual Language Supports (English,
Spanish, Indonesian, Tagalog Pilipino,
Thai, Japanese, French, German,
Russian, Korean, Chinese, & etc.)
 Multiple Platform and Genre (PC,
Mobile, Console, etc) Service
Capability
E.L.I.T.E

CORPORATE OVERVIEW
 Company Name:
 Global Headquarters:
 Operational Subsidiary:
 Subsidiary Address:
 Korean Subsidiary
 Company Introduction:
 Service Disciplines:
 Year Founded:
 CEO/President:
 Ownership Status:
 Number of Employees:
 Partners & Clients:
 Future Expansion:
ELITE GLOBAL SOURCING LLC
California, USA
ELITE GLOBAL SOURCING PHIL INC a wholly owned Subsidiary, Philippines
Ortigas Center, Pasig City, Metro Manila, Philippines
ELITE GAMES INC a wholly owned Subsidiary in Seoul, South Korea
ELITE is a global outsourcing and offshoring solutions provider based in the
Philippines with our corporate headquarter located in the United States. We provide
Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) solutions to
PC & Mobile Publishers worldwide. Our services combine profound industry knowledge,
continuous improvement and utmost quality standard, a long-term partnership approach
to client engagement and comprehensive service offerings.
Publishing Partnership, Marketing, Public Relations, E-Sports Tournament and Shout
Casting, Game Management, Customer Support, Community Moderation, Quality
Assurance, Localization, 3D Game Design, Sales Distribution, Business Development,
Market Research and Business Consulting & Etc.
2010
Johnny H. Paek
Privately held
150+
Pearl Abyss, Gravity Interactive, En Masse Entertainment, Webzen Corp, JOYCITY, CJ Global
Games, Electronics Extreme, Gravity Corp, ESTsoft Inc, FunPlus, Hi-Rez, BlueArk, Neocyon,
Gungho Online Entertainment, COLOPL, Big Man Games, Playwith Interactive, Ndoors Corp.,
Vertigo Games, NHN ijji, Neowiz Games Inc, NTT Game Inc & many more
2nd SEA Subsidiary and South America

ORGANIZATIONAL STRUCTURE
 Our organization structure is wrapped around your goals in supporting offshore and outsourcing requirements and
the culture and mindset of the team is committed to provide our client the world class quality service with our core
values and the interest of the gaming community at heart.
MANAGEMENT
BUSINESS OPERATIONS
GROUP
HRM Admin Dept
Manpower
Acquisition
Employee
Relations
Management
Accounting &
Finance
Government
Compliance
IT & Infra Dept
Security &
Infrastructure
Network/ System
Admin
24/7 IT
Emergency
Support
SERVICE OPERATIONS
GROUP
Outsourcing Dept
(Elite Managed OS)
Game Services
IT & Design
Supports
Customer Service
Back Office
Support
Online & Offline
Marketing
Staff Leasing &
Virtual Captive Dept
Game Services
IT & Design
Supports
Customer Service
Back Office
Support
Online & Offline
Marketing
CORPORATE DEVELOPMENT
GROUP
Biz Dev & Sales Dept
Market Analysis
Business
Development
Client Relations
Management
Strategic Planning
Business
Planning
Strategy
Implementation
Quality Control
Continuous
Improvement

THE EXECUTIVE TEAM
JOHNNY H PAEK 백종혁 – CEO / President
Mr. Johnny H. Paek is the CEO/President of Elite Global Sourcing LLC (USA), Elite
Games Inc (KOREA), and Elite Global Sourcing Phils., Inc (PHILIPPINES), wholly
owned subsidiaries of Elite Global Sourcing LLC.
Prior to the formation of ELITE GLOBAL SOURCING LLC, Mr. Paek had co-founded
Ignited Games Inc., acting as the COO and EVP, at Ignited Games Inc. Mr. Paek has
formed a long track record of sustained profitability and growth as he has planned
and implemented and accomplished key company goals and objectives. Before co-
founding Ignited Games Inc., Mr. Paek was one of the two founding members at
Ndoors Interactive Inc., served as the COO and EVP of the U.S. subsidiary of Korean
developer/publisher Ndoors Corporation.
Under his leadership, Ndoors published highly acclaimed MMORPG “ATLANTICA ONLINE” along with other
popular online titles all of which yielded huge successes in the Western hemisphere.
Mr. Paek was also one of the founding members at Gravity Interactive served as the General Manager/CFO, the
U.S. subsidiary of Gravity Corporation (NASDAQ: GRVY), at Gravity he pioneered the business model for game
operations and services of internationally acclaimed games such as “Ragnarok Online” in North America and
the global markets. Mr. Paek a graduate of California State University Fullerton (CSUF) with a degree in
Business Administration

THE EXECUTIVE TEAM
Gary Escobar - Head of Business Operations
Mr. Escobar, an ITC Professional with over 14 years of experience in the gaming
industry both on the development and publishing side. During his early years in
the industry, he was one of the pioneering member of LevelUp! Games
Philippines, the company that started the online gaming revolution in the country
with titles such as Ragnarok, Rose, Rising Force (RF), FreeStyle among others. As
the Business Unit Director for Ragnarok he was responsible in making the game
the biggest hit in the country at that time and was instrumental in the game’s
expansion to India and Brasil.
Throughout his career, he served as VP for Operations & Special Projects with IP-eGames, General Manger for
ABS-CBN’s Amped Games, and recently was the Head of Product for Asiasoft’s Playpark Philippines. On the
game development front he was the Executive Producer for Matahari Studios and the Head of Product and
Marketing for Gamebowl Inc. Mr. Escobar is a graduate of AMA University with a degree in Computer Science.
Romulo Augustine Reyes – Director of Operations and Strategy
Mr. Romulo Reyes is responsible for the organization’s operations, business
development, corporate strategy, client relations and instigate high performance
culture. Romulo joined the company in 2014 and brought with him his extensive
experience in different industries such as game development-publishing, business
process outsourcing and mobile telecommunications. Prior to joining Elite, he has
served as COO for Optivetech Corp., General Manager for Gamebowl Inc., Business
Development Manager for Cosmic Technologies Inc. (Cherry Mobile) and
Operations Manager for Convergys Philippines Inc. Romulo earned his
Development Communication degree from the University of the Philippines

THE EXECUTIVE TEAM
Mark Dennis Uy – Business Development Manager
Mr. Uy is a business development and operations manager for 18 years spread in the IT
industries of education, online game publishing, and software development. Joined
the company in early 2017. He is constantly on the forefront being pioneering team for
new business units and start-up companies like TOSE PH, SEA game mobile
development creating games for famous IPs like Hello Kitty and Peanuts. In publishing
side, he handled popular SEA games such as Diablo III, Granado Espada, Dragon Saga,
Runes of Magic, and Nostale.
His main responsibility is to develop new business that is in line with the company
vision and global quality for game developers and publishers. Mr. Uy got his Masters
degree in Business Administration at Asian Institute of Management.
Noel Marasigan – Business Development Officer
Mr. Marasigan joined Elite back in 2014 as a Game Operations Supervisor. His deep
passion for connecting with people and an innate talent for building relationships
with Clients and Customers alike. He exhibited passion and outstanding results during
his tenure in operations and was provided the opportunity to move up the ranks as
the company’s Business Development Officer.
Working closely with Mr. Reyes, his main responsibility is to promote Elite’s service
disciplines, develop new business and evangelize the company’s mission of providing
true quality service for game developers and publishers. Mr. Marasigan earned his
Bachelor’s degree in Computer Science from AMA University.

 ELITE Global Sourcing’s Main office is located in the Ortigas Center at
Prestige Tower, the district considered as the epicenter of all
Outsourcing and Offshoring business in the Philippines.
 Our building is equipped with the state of the art disaster recovery
back up systems which can withstand natural disasters and other
infrastructural failures.
 Our Facilities can host more than 300 agents in a 24 hour timeframe
to meet service needs from different time zones.
 Fiber Optic Network, Connection Redundancies, Professional
Firewall, Data Security Infrastructure and 24/7 CCTV Monitoring
ensure that our service for your products and data are reliable and
secure.
OUR FACILITIES – Prestige Tower

 ELITE Global Sourcing’s second office is located in the Ortigas Center at
Jollibee Tower, the district considered as the epicenter of all
Outsourcing and Offshoring business in the Philippines.
 Our building is equipped with the state of the art disaster recovery back
up systems which can withstand natural disasters and other
infrastructural failures.
 Our Jollibee Facilities can host more than 100 agents in a 24 hour
timeframe to meet service needs from different time zones.
 Fiber Optic Network, Connection Redundancies, Professional Firewall,
Data Security Infrastructure and 24/7 CCTV Monitoring ensure that our
service for your products and data are reliable and secure.
 ELITE’s 3rd office in on the way in Q3 2017!
OUR FACILITIES – Jollibee Tower

ELITE SERVICE MODELS & DISCIPLINES

SERVICE MODELS
DIRECT OUTSOURCING
MODEL
 In Direct Outsourcing Model,
ELITE will be providing fully
managed and cost-effective
solutions in multiple service
disciplines to the client.
 This enable our clients to focus
solely on their core business
processes while turning
outsourcing to a significant
value-adding activity.
STAFF LEASING MODEL
 Staff Leasing Model enables the
client to set up their own team
remotely in the Philippines, one
of the world leaders in the
outsourcing industry.
 All allocated specialists will be
working exclusively for the client
and can be considered as a part
of their in-house team and an
extension of their domestic
operations
 ELITE provides Recruitment,
Facilities Preparation, HR
Management, and general
operations, support and general
supervision)
VIRTUAL CAPTIVE MODEL
(OFFSHORING)
 The Virtual Captive Model
combines the benefits of Direct
Outsourcing and Captive
(Offshore Subsidiary) Model.
 Without a huge CAPEX & OPEX
investment, Virtual Captive
enables the client to set up an
offshore operations subsidiary
that is fully customized and
specialized to meet business
specific needs while ensuring full
functional control is maintained.
 Client can fully leverage Assets,
state of the art infrastructure,
expert manpower and other
resources of ELITE.
ELITE provides a rapid and flexible approach to it’s service delivery. This enables our clients to continue
to focus solely on their core business while turning outsourcing/offshoring to a significant, cost
effective and value-adding activity.

SERVICE DISCIPLINES
Leveraging our decade-long expertise in game offshoring and outsourcing operations in the Philippines,
coupled with a solid game publishing experience in North America, ELITE has become the leading
outsourcing destination for Global Game Publishers in multiple service disciplines.
GAME
MANAGEMENT &
CUSTOMER SERVICE
QUALITY
ASSURANCE
COMMUNITY
MANAGEMENT &
VIRAL MARKETING
LOCALIZATION CREATIVE & IT
SERVICES
 CREATIVE:
 Game Design
 3 D Modeling
 Illustration &
Animation
 IT SERVICE:
 Game Development
 Mobile Application
Development
 Web Development
 Game Management
 Live Services
 Community
Management
 Forum Moderation
 24/7 Monitoring &
Reporting
 Voice & Non voice
Support
 CS Ticket Response
& Escalation
 Monitoring & Trend
Analysis
 Emergency Protocol
 Game Localization
 Technical Quality
Assurance
 Contents Quality
Assurance
 Ad hoc QA Testing
 Patch & Update QA
Testing
 SNS & Forum
Management
 Community Stealth
Marketing
 SEO (Search Engine
Optimization)
 Blogging & PR
Support
 Content Streaming
 E-Sports
organization and
management
 Shout-casting
 In-house special
localization team
 Translation Experts
 Proofreading and
Editing
 Game localization
 Copywriting

STANDARD GAME SERVICES
ELITE operations run 24 hours x 7 days a week . Utilizing workforce management systems, we can
allocate optimal personnel coverage for Game Management, Customer Service, Quality Assurance
and Bug Testing & QA reporting, Forum Moderation & Monitoring and other game services.
GAME & COMMUNITY
MANAGEMENT
24 hrs of Game Management
Player Review Response
Game Patrolling & Monitoring
Market specific Community &
Forum Management
Investigation of Hacking Issues
and Resolution
Game Event Planning and
Implementation
Emergency Monitoring and
Reporting
Data Management & Reporting
CS LIVE SERVICES
24 Hour Customer Service
24 hour Email & SNS Response
Knowledgebase Update & FAQ
Management
Customer Account Management
CS and Community Trend Analysis
QUALITY ASSURANCE
New Game Features & Updates QA
Regression QA Testing
Functional Test Pass Testing
Ad Hoc QA Testing
Unlocking New Features QA
In-app Purchase Testing
Localization & Text String QA
Download / Installation and
Patch Testing

 In-game management is the primary platform to connect and communicate with your players, ELITE
bridges this gap between publisher and its players by providing with the information at the grass
roots level. This requires a pool of highly trained, dedicated and committed personnel.
GAME MANAGEMENT
24/7 Game Management
Game Moderation & Rule Enforcement
Event Coordination and Implementation
24/7 Real Time Game Monitoring and Reporting
 ELITE’s Game Masters are carefully selected and rigorously trained in line with world class quality
standards in operations and community/player relations. In addition, we have emergency protocols
in-place to address critical server issues as they occur.
STANDARD GAME SERVICES – GAME & COMMUNITY MANAGEMENT
COMMUNITY MANAGEMENT
 ELITE's community management expertise results to an accurate picture of user's needs, preferences
and concerns. Consequently, the organization is well-guided in making significant business decisions
that would impact not only the organization, but the entire gaming community.
 ELITE represents your organization and interact with the community, according to your company's
image and directives. This is imperative as we function as the voice between you and your players
and communicate their concerns directly to you.
Player Review Response and Proactive Community Participation
Forum Management & Moderation
User Activity Monitoring a & Analysis designed to gauge the community trend & opinion.

STANDARD GAME SERVICES – CS LIVE SERVICES
 ELITE is committed in providing world class customer service ensuring customer satisfaction and
ultimately player retention. Our unmatched commitment in understanding the players’ and
community’s needs and wants sets us apart from the rest.
 Our agents are fluent in spoken and written English. Guided by the principles of first contact resolution
and customer satisfaction, it is at this crucial point of contact where we apply our expertise in creating
an opportunity for player retention or conversion. With ELITE’s 24 hours Service Level policy, your
players will receive immediate response and attention.
Voice & Non-voice Customer Support
First Contact Resolution and Customer Satisfaction
Monitoring and Trend Analysis
24-Hour Ticket Response Service Level
CS LIVE SERVICES

STANDARD GAME SERVICES – ONLINE AND MOBILE GAME QUALITY ASSURANCE
ONLINE GAMES AND APPS QUALITY ASSURANCE
 ELITE's Online and Mobile Games QA service is specifically designed to ensure your product is
rolled out as soon as possible with the highest level of compatibility, feature compliance and
stability in mind. In Standard Game Services, we offer following QA services;
QA Project &
Strategy Initiation
QA Requirement
Analysis & Test
Planning
QA Test Design
(Scope, Deliverable,
Timelines)
QA Sample Round
& Full Execution
Final Report and
Metrics
New Game Features & Updates QA
Regression QA Testing
Functional Test Pass Testing
Ad Hoc QA Testing
Unlocking New Features / In-App Purchase QA Testing
Localization & Text String QA
Download / Installation and Patch Testing

VALUE ADDED SERVICES
ELITE’s services can be custom-tailored to meet the market needs and the requirements of publishers
in the area of Online Marketing, Localization, and Risk Management (Billing & Fraud Prevention)
MARKETING SERVICES
Stealth and Viral Marketing
Full Advertising and PR Services
SEO (Search Engine Optimization)
ASO (App Store Optimization)
App Store & Forum Banner
Creation
Full SNS Management
Competitor Games Trend
Analysis
CONTENT LOCALIZATION
Full Game Translation /
Localization
Game Script & Content
Writing
Websites Localization & Contents
TECHNICAL QUALITY ASSURANCE
Compatibility Testing
Submission Guideline
Testing
Multiple Devices & OS Testing

VALUE ADDED SERVICES - VIRAL AND CONTENT MARKETING
VIRAL AND CONTENT MARKETING
SEO Optimization
PR and PR Support
SNS Management
Hype Boosting
Game Forum Site Activity
 Discussions about your game in the player community is an indicator of it’s health. Having a
stagnant one may contribute to the decline of your product.
 Our viral and content marketing activities do not merely intend to initiate discussions; we go to the
extra mile and support your product across various forum and SNS platforms in order to sustain and
grow awareness, interest as well as conversion.
Create Execute Engage Report

VALUE ADDED SERVICES - CONTENT WRITING AND LOCALIZATION
CONTENT WRITING AND LOCALIZATION
 Our objective is to help game publishers and developers enter a global market efficiently and
maximize ROI by providing our expertise in the language and culture of the target audience. Our
professional team composed of linguistic experts and researchers are dedicated in understanding
how your game can reach across geographic boundaries and make an impact on players from
diverse cultures
 Publishing products in foreign territories are risky without conducting an exhaustive and expensive
effort in understanding the audience and customizing the product for the market. A crucial
element of success in this endeavor is utilizing seasoned experts and readily available resources to
penetrate the market and deploy quality and localized products at the soonest possible time .
Scripts & Contents Writing
Extensive Content Testing of Linguistic Quality and Context
Website Translation
Full Translation / Localization

VALUE ADDED SERVICES – TECHNICAL QUALITY ASSURANCE
TECHNICAL QUALITY ASSURANCE
 The correlation of a well-managed game and a quality product with regards to a solid QA process is one
of the core foundations that your player-community will base their public opinion about your game.
ELITE provides quality assurance tailor-made with the needs of your organization.
 In addition to our standard QA service, our Technical QA activities do not only cover patch and new
content updates, but also extends to live servers with our proactive QA monitoring activities; rather
than waiting for a bug to be filled, we look and identify bugs directly as a real player would.
Game OS Compatibility QA Testing
Store Submission Guideline QA Testing
Devices & OS QA Testing

VALUE ADDED SERVICES – ELITE CREATIVE SERVICES
ELITE CREATIVE SERVICES
 Uniqueness, quality and responsiveness of a game's visuals is vital. Elite understands that in order
to capture the imagination of gamers, suspension of disbelief is paramount by bringing the game
to life . We also understand the importance of time-to-market and art development is one of the
most time consuming activities in game development. Our Graphic Studio can enhance your
team's ability to develop and release the game on time with quality Graphic works.
3D Modeling - High Polygon and Low Polygon Development
2D and 3D Character/Environment Development
Pre-Production Concept Art Design and Development
3D Game Assets Development
Digital Sculpting / 3D animation
3D Studio Max
Maya
Zbrush
Unity 3D / Unreal
Adobe Photoshop
Corel Draw

OPERATIONS SYSTEMIZATION
 ELITE manages your product in accordance to your organization's visions and goals through seamless
integration with our system of operations.
 Operations systematization ensures complete adherence to your organization's policies and processes
including oversight management, maintaining functional control over your title’s outsourced game
operations.
 Operations mind-mapping and CMMI adherence serves an indispensible compass, which guides
everyday operations of every agent and of every shift of ELITE.
CLIENTCOMMUNICATIONS
ANDPROCESSINTEGRATION
1) Agile Scrum and other
Project Management
Methodologies
2) Web based and Intranet
Shared Knowledgebase
3) Red Hat-Blue Hat and
Calibration of operations -
integration teams
PRODUCTANDSERVICE
DELIVERY
1) Workforce Management
Systems
2) Performance Dashboard
3) NOC Monitoring Center
4) Volume Forecasting
5) Viral Marketing Strategy
Monitoring and
Implementation Adherence
6) QA-Game Bug Tracking and
Reporting Analytics
QUALITYANDCONTINUOUS
IMPROVEMENT
1) Lean Six Sigma Training
2) CMMI-Corporate Training
3) High Performance Culture
4) Dedicated ELITE UX (user
experience) Engineering
Team
5) Dedicated Communications
Coach Team
6) Quality Control Team
OPERATIONS SYSTEMIZATION

QUALITY AUDIT
QUALITY AUDIT
 Internal quality audit surveys are held daily and will be evaluated by our QA team. Quality
calibration with the client and transparent report of results ensure customer satisfaction
and adherence to your policies.
 Operational areas included in the ELITE performance quality audit: Game Management,
Community Management, Game Quality Assurance.
 ELITE teams are managed by industry professionals, who make excellent use of
performance quality audit results into and coaching resources in order to achieve
continuous operational improvements.
* Sample Quality Audit Questionnaire Partial

RECRUITMENT PROCESS
RECRUITMENT PROCESS
ELITE understands that success of a product requires a pool of responsible, dedicated and committed people.
Our Game Masters, QA Specialists and Marketers are carefully selected and rigorously trained to be reliable in
tending to your players and community
PHASE 1
• Job postings on
professional
recruitment sites,
Universities job
boards, Sidewalk
ADs, headhunting
firm, various viral
sites and etc.
• Review resumes
based on the job
requirements
• Shortlist and
conduct initial
interview
PHASE 2
• English writing
proficiency test for
qualified
candidates
• Select candidates
utilizing English
writing proficiency
testing results
• Coordinate &
conduct Interviews
with qualified
candidates-Video
Conference
PHASE 3
• Coordinate and
conduct Final
Interviews-Video
Conference
• Selection based on
the final interviews
• Medical /drug test
& doctor's note
submitted
• Probationary
contract signed
and start
employment
PHASE 4
• Initial Training
Phase
• 1 month training &
review
• 3 month training &
review
• Probationary
status and
continuous
training
PHASE 5
• Six (6) Month
probationary
status and
evaluation in
progress
• Full employment
and continuous
development

ELITE TRAINING PROCESS
 Phase 1 - Communication and Culture Training
1. Overview of game publishing, development and
the player experience
2. Study assigned game through initial experiential
game learning and testing
3. Learn overall operations process through
classroom and hands-on training
4. Train in GM Tools, Knowledgebase, Account,
Membership and CRM Systems
5. Train in QA , Community and Forum
Management
6. Train in Viral Marketing, Basic SEO
Methodologies and Marketing Principles
through Implementation
7. Final Product exam
8. Successful trainees will undergo nesting period
in operations
COMMUNICATION, CULTURE AND PRODUCT TRAINING
Training is one the most important investments ELITE makes in order to ensure the growth of all stakeholders.
We believe that a strong foundation results in better and faster yields for all concerned that ultimately
benefits the player community.
 Phase 2 - Product Training
1. Understand the principles of global and geo
specific cultures
2. Training in the guidelines of general ethics and
practical applications for business communication
3. Undergo soft skills training for personal and
English language development
4. Comprehensive English technical skills training
5. Undergo workshop for technical and creative
writing
6. Participate in speech and accent neutralization
7. Final CCT written and oral exam

ELITE PARTNERS

COPYRIGHT © 2010 - 2015 ELITE GLOBAL SOURCING LLC., Elite Global Sourcing Phil Inc. and Elite Global Client Support Inc. All other Trademarks, Logos or Trade Names are Properties of their Respective
Owners. ALL RIGHTS RESERVED.
OUR PROFESSIONAL PARTNERS
and many more..

COPYRIGHT © 2010 - 2015 ELITE GLOBAL SOURCING LLC., Elite Global Sourcing Phil Inc. and Elite Global Client Support Inc. All other Trademarks, Logos or Trade Names are Properties of their Respective
Owners. ALL RIGHTS RESERVED.
GAME SERVICE PORTFOLIOS
and many more..

Clients’ Service Feedbacks
“ELITE has shown its sincerity and effort constantly ever since we started utilizing their marketing services back
in 2012. Even after five years with a much broader scope of services, they’ve consistently provided great service
and have been very attentive to our every need. You won’t regret working with ELITE if you are searching for a
business partner and want to succeed.“
- Andrew Park / VP & COO, Gravity Interactive
“Comparing ELITE with other Philippines based BPO and publishers, ELITE provides a far superior service and
deserves to receive high praise in the Gaming BPO Business for their professionalism, Service Quality and
Reliability. I highly suggest working with ELITE if you are seeking to reduce costs while maintaining global
standard and high quality game management.”
- Steve Pae / CEO, ESTsoft Inc
“ Working with ELITE has allowed us to offer fantastic customer service in the gaming industry anytime,
anywhere! In four years of working with ELITE, our expectations of timely responses to customers, in-game
support and community involvement through social media has been met and exceeded. As the social media
craze has evolved, so has ELITE! With their 24/7 support, they have been able to assist us in all of our customer
service needs. Most of all, they are very professional and a delightful company to work with. There are always
positive vibes coming from ELITE and they will do their best to assist the company's needs and ensure player
satisfaction. “
- Garrett Cecchini CS & UX Manager Global Game Publisher

IMPORTANT DISCLAIMER
This proposal reflects the general scope of work which is to be projected. Certain terms and offers may be subject to change on
services rendered, number of seats available, and additional circumstances outlined in a “Statement of Work.”
This document is not agreement for services rendered nor does it constitute an agreement for services, service adjustments, or
adjustments of pricing for current and prospective clients. This information is privileged and confidential and in no part may this
document be reproduced and/or distributed to any other than the recipient(s) listed on this document without the written permission
from ELITE GLOBAL SOURCING LLC and/or ELITE GLOBAL SOURCING PHIL INC
FOR FURTHER INQUIRIES PLEASE CONTACT:
E-mail: sales@elitegsl.com
USA: (C) 310-944-2642 | (T) 714-519-3066
PHIL: (T) + +63-2-234-9911 | (T) 070-8018-7122
Thank You and We Look Forward To Working With
Your Company!

Elite Corporate Profile August 2017 English

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