Top 50 global apps from the utility sector

50 global apps
from the utility sector
Nodes Industry Report 2017

Inspiration from utilities around the world
A Gartner survey shows that the amount of downloaded apps is expected to
reach 268 billion during 2017, and with utilities delivering such crucial
services to people all over the world, the industry has a large potential with
this huge number of downloads.
Based on data collected before the creation of this report, it appears that
utilities around the world are taking the digital and mobile transformation
seriously and the industry embraces many of the opportunities that mobile
technology offers.
In this report we have gathered 50 apps from utility companies around the
world for your inspiration.
During research, it became apparent from the Google Play Store and App Store
that there are four overall categories within the utility app industry:
● Apps for utility end-users (customers)
● Apps for investors
● Apps for professionals
● Apps for internal purposes (employees)
Particularly the latter category is more difficult to provide insights for and
describe in detail, since these apps tend to be confidential and harder to gain
access to. Despite this, they are still included in our report, as there are a
growing number of employee facing apps in all parts of the world.
268 billion downloads worldwide A rise in apps for customers, investors, professionals & employees
2

5 global trends
Researching apps in the sector has enabled 5 global
trends to be defined:
1. Powering the customer through self
service. Self service can lower costs,
improve productivity and lead to a more
personalised and profitable customer
experience.
2. Internal process optimisation. Release
the full potential of machines, products
and employees.
3. Staff and sales training through
gamification. Improve the skills of
employees and professionals during
micro-moments on their favourite
device.
4. Building loyalty through extra services,
unique offers and the possibility of
collecting points.
5. Providing customers with general tools
and features to generate leads for the
sales team.
3
Optimisation of
Internal Processes
Training Tools for
Staff & Employees
Customer
Self-Service
Loyalty & Promotion
Products
Communication
Platform

50 apps from 25 different countries

My SSE Airtricity is an app that offers customers
an easier way of paying bills through e-billing.
Users can view, pay and see all previous bills via
the app.
The app is a tool for staying on track with meter
readings as they can be submitted regularly via
the app to receive precise bills and therefore avoid
estimated bills. The user can also see meter
reading history and manage their account with
regards to contact and personal details.
Android:
https://play.google.com/store/apps/details?id=co
m.airtricity.android
iOS:
https://itunes.apple.com/ie/app/my-sse-airtricity/
id419867065?mt=8
6
Top up and prepay
your account
Company
SSE Airtricity
App name
My SSE Airtricity
Country
Ireland
Category
Customer Self-Service
1

The National Grid app allows customers to report
and check the status of power outages, view
power outage maps, find payment locations and
make one-time payments through Western Union.
In addition to this, the app provides important
news updates, access to safety tips and essential
contact information.
Link
https://itunes.apple.com/gb/app/national-grid/id6
32161989?mt=8
7
Report and check
the status of power
outages
Company
National Grid
App name
National Grid
Country
United Kingdom
Category
2

The app is a one-stop platform for comprehensive
information for customers on energy efficiency,
including daily green tips, Eco Power 360, bill and
consumption checking, a catalog of energy
efficient home appliances, a guide to Electric
Vehicle charging stations and customer services
information. Additionally the app provides energy
saving tips and promotional offers.
Link
m.cherrypicks.clp&hl=en
8
Customer self
service 360
Company
CLP Power Hong Kong
App name
CLP Hong Kong App
Country
Hong Kong
Category
3

This app allows customers to submit their meter
reading by taking a photo of the meter. Once the
photo has been validated by Gas Natural, the
customer will be informed that the meter has
been registered successfully.
Link
m.gasnatural.appocrcustomer
9
Company
Gas Natural
App name
YoLeoGas
Country
Spain
Category
4
Customer
reporting
tool

The ScottishPower - Your Energy app is a
complete app for its users to control their energy
consumption (fuel, gas and electricity).
In the app users can change tariffs and control
monthly direct debit payments according to their
usage of gas and electricity. Customers can view
their bills, monitor energy usage over the year and
get useful efficiency tips to keep them on track.
Link
https://play.google.com/store/apps/details?id=uk.
co.scottishpower
10
Control and pay
for energy at
home
Company
Scottish Power
App name
ScottishPower - Your Energy
Country
United Kingdom
Category
5

This app is a tool to enhance customer loyalty.
For a purchase at a Gazprom gas station the
customer is rewarded bonuses and can become a
member of the loyalty program "We are on the
way."
Furthermore, customers can control the bonus
balance and status of their loyalty cards. They can
also use the app to view previous bills and
find/navigate to the nearest station in a
convenient way: via a map or list view.
Link
m.gpn.azs
11
A reliable gas station
guide
Company
Gazprom
App name
Gazpromneft
Country
Russia
Category
Customer Self-Service + Loyalty program
6

British gas is the highest rated energy app in the
UK and has been downloaded more than 1 million
times. The app aims to stay on top of customer’s
gas and electricity account.
Users can submit meter readings, view bills, make
payments, and compare usage with other
customers in their area. The user can also book an
engineer or an Annual Service visit directly from
the app.
Link
m.centrica.android.britishgas&hl=da
12
Puts you in control
Company
British Gas Trading LTD
App name
British Gas
Country
United Kingdom
Category
7

With this app customers can easily get access to
thousands of charging stations in Europe. The
practical station finder on the overview map
shows exactly where to find the next available
charging station. Customers can activate a
charger and pay for it via the app, as well as
having an exact overview of their consumption.
Link
https://itunes.apple.com/us/app/e-kwh/id3824149
81?mt=8
13
Charging without
detours
Company
RWE
App name
e-kWh
Country
Germany
Category
Customer Self-Service + Payment Tool
8

This app helps customers in various areas to
manage their contracts (electricity and gas
services). Users can submit readings, receive
invoices and see historical documentation. If the
customer runs out of power, the “no light" button
will set the customer up with the technical
support line.
Link
https://play.google.com/store/apps/details?id=wit
.edp.edpmobile
14
Helping customers
with electricity
issues
Company
EDP Energias de Portugal
App name
edponline
Country
Portugal
Category
9

If customers have a problem with their BT service,
they can check the real-time status of BT services
in their area. The app includes useful tools to help
users optimise their broadband, including testing
BT broadband speed and restarting their BT Home
Hub remotely.
Link
https://itunes.apple.com/gb/app/my-bt/id9796186
72
15
Manage
subscriptions on
the go
Company
BT
App name
My BT
Country
United Kingdom
Category
10

This apps allows the user to turn heating and hot
water on and off. The app lets users schedule
when to turn it up or down, and additionally it
overrides schedules if the user’s plans change.
Furthermore, heating and hot water can be
scheduled so that it’s ready when customers need
it for their morning bath.
On a monthly or weekly basis, users will receive
handy reports to show how efficiently heating has
been used.
Link
m.greenwavereality.eonheating
16
Control heating
and hot water
Company
E-ON
App name
E-ON Touch
Country
United Kingdom
Category
11

HomeControl allows users to access their energy
system from anywhere, at anytime. The app
provides users with important information, gives
them access to target values, and allows them to
ensure that their systems are operating
efficiently.
The app has an intuitive remote control for the
user’s heating, ventilation and air conditioning
systems. Users can switch on the heating in their
vacation home prior to arrival or make sure that
all settings have been switched back to protection
and energy-saving mode whilst on the way home.
Users can also control lighting and shading (e.g.
blinds).
HomeControl users can be informed of system
errors or settings that are not energy efficient and
users can react to such error messages
immediately using the app.
Link
https://itunes.apple.com/us/app/homecontrol-for
-room-automation/id491359175?mt=8
17
Home regulation
made easy
Company
Siemens AG
App name
HomeControl for Room Automation
Country
Schweiz
Category
12

The app is designed to be an exclusive platform to
help customers and other stakeholders connect
and directly engage with the company.
Customers can view consumption, pay bills and
see their payment history. The app also gives
customers the opportunity to communicate
directly with Tata Power to ask general questions,
make suggestions for future products or even
report theft.
Link
m.tata.tatapower&hl=en
18
View consumption
and pay bills
Company
Tata Power
App name
Tata Power Mobile App
Country
India
Category
Customer self-service
13

The app provides users with information on
electricity status and load shedding in their area.
Users can view the current National Load
shedding status and status/schedule for their
location.
Users can receive push notifications for any
upcoming scheduled power outages, and can also
report any safety hazards in their area.
Link
m.za.fogg.eskom.myeskom&hl=en
19
Preventing
potential power
outages
Company
Eskom
App name
MyEskom
Country
South Africa
Category
14

The app allows users to carry out a number of
important tasks related to their electric power
usage including auto-reading, invoice
management, reporting power outages and
making a request for a reconnection (based on
their location).
Link
m.copel.mbl&hl=en
20
Managing
various power
usage tasks
Company
Copel
App name
Copel Mobile
Country
Brazil
Category
15

This app allows First Energy’s customers to view
and pay their utility bills, review their electric
usage and see payment history. They can also sign
up for paperless, electronic billing through the
Mobile eBill service.
The app also features a quick and easy process to
report power outages, and provides a snapshot of
current outages on the FirstEnergy 24/7 Power
Center map. Additionally, users can stay
connected through one-touch phone access to the
company’s call center and links to social media
accounts.
Link
m.firstenergycorp.customerservicefe
21
Report power
outages 24/7
Company
FirstEnergy Service Company
App name
First Energy
Country
United States
Category
17

This app allows TIO Networks customers to
manage all their bill payments for the
consumption of energy.
Users can also find out how much they spend on
average and track payment history.
Link
m.tio.pge
22
Fast and
convenient
access to
energy bills
Company
TIO Networks
App name
PG&E Mobile Bill Pay
Country
United States
Category
18

The main function of this app is for users to
submit gas and electricity meter readings quickly
and easily. There is a handy torch feature to assist
users when taking meter readings in the dark.
Users can also report any issues via the app, and
there is the added functionality for images to be
attached to the issue.
Link
m.ecotricity.onlineaccount&hl=en_GB
23
Submit meter
readings
Company
Ecotricity
App name
Ecotricity
Country
United Kingdom
Category
19

This app allows users to view and pay bills, set bill
reminders and analyse their consumption pattern
over the last 12 months.
The company, APEPDCL, provides separate apps
for each different region of India that they serve
electricity.
Link
m.apepdcl.consumerapp
24
Analyse and
improve energy
usage
Company
APEPDCL
App name
Eastern Power
Country
India
Category
20

This app helps customers check and manage
energy flows in their home as well as turning a
targeted device on or off.
The app also identifies devices with a high
electricity consumption, providing an overview of
the total power consumption at any time.
Link
m.verbund.ecohome
25
Identify household
devices with a high
level of electricity
consumption
Company
VERBUND
App name
VERBUND-Eco-Home
Country
Austria
Category
21

This app provides a wide array of functions for
customers, including being able to locate the
nearest EDF store and compare different EDF
energy deals.
There is a dashboard which displays the status of
the user’s account. The app also tracks energy
consumption using ‘e.quilibre tracking’ - a
bespoke online tool developed by EDF for
customers to analyse their electricity and gas
consumption.
Link
m.edf.edfetmoi&hl=en
26
Bespoke tracking
tool
Company
Groupe EDF
App name
EDF & MOI
Country
France
Category
22

Through this app the customer can submit
readings, regardless of their retailer. If the
customer experiences a power cut, the app guides
them through the necessary steps for a diagnostic
and helps report the problem both in the home
and in public areas.
Link
https://play.google.com/store/apps/details?id=pt.
edp.edpdistribuicao.app
27
Report broken
streetlights
Company
EDP Energias de Portugal
App name
EDP Distribuição
Country
Portugal
Category
Customer Self-Service and Reporting Tool
23

The TECO eHOME app enables users to manage
their home air conditioner service. As long as the
intelligent mobile phone/tablet can connect to
the network, users can control home air
conditioner at any time and place.
Functions including: Remote Control, Schedule
Control, Power management, Forgetting
reminder/Caring reminder.
Link
m.teco
28
Manage
energy
consumption
Company
Tecom Ltd
App name
TECO eHOME
Country
Japan
Category
24

This app allows customers to estimate and
monitor consumption in real-time. Additionally,
customers can calculate the cost of energy
consumption for individual household appliances.
Customers can pay and manage their bills via the
app.
Finally the customer can receive up-to-date
notifications such as power maintenance
advisories and updates on exclusive promos in the
customer area.
Link
m.meralco.phone.move&hl=en
29
Manage electricity
costs
Company
Meralco
App name
MeralcO Virtual Engine (MOVE)
Country
Philippines
Category
25

DTE Insight is an app that provides DTE Energy
customers with an Advanced Meter to discover
and improve their home energy use.
Features include: Electricity Insight – for DTE
electric customers with an Advanced Electric
Meter, this feature intuitively displays all of their
electricity consumption in a daily, weekly,
monthly, and yearly view format.
Link
m.dteenergy.insight
30
Improve home
energy use
Company
DTE Energy Corporate Services
App name
DTE Insight
Country
United States
Category
26

This app allows customers to pay bills, report and
check the status of power problems, submit a
meter reading and much more with My conEdison.
My conEdison makes it easy for customers to
manage their account, get outage and safety
information and communicate with Con Edison
Energy using their smartphone.
Link
m.usablenet.coned
31
Pay bills online
Company
Con Edison Energy
App name
My conEdison
Country
United States
Category
27

Veolia Connect is a mobile application for Veolia
Middle East employees. It aims to improve
communication between employees and the Head
Office.
In the app employees can be kept up to date with
company information, as well as being provided
with training, health and safety documentation.
Additionally there are a number of HR related
functionalities within the app such as: report
expenses, plan a vacation or share ideas with HQ.
If the employee has an emergency, they can use
the Health and Safety report, where the request is
processed in real time.
Link
m.daxium.veolia
33
Improving
communication
between employees
and HQ
Company
Veolia
App name
Veolia Connect
Country
France
Category
Internal communication tool
28

The app provides investors with company
statistics in real time. Information about the share
price and its evolution, financial documentation,
multimedia contents and dividends are available
via the app to keep investors up to date on the
company status.
Link
https://play.google.com/store/apps/details?id=icl
watersolutions.atino.de.iclwatersolutions
34
Keeping investors
up to date
Company
Iberdrola
App name
Iberdrola Investor Relations
Country
Spain
Category
Communication tool to stockholders
29

The app provides an overview of the entire
customer fleet through dashboard and
performance benchmarks on wind parks and
operations & maintenance services. The
benchmarking app enables customers to see how
the fleet is performing compared with its own
parks.
Link
m.vestas.clearsight
35
Keeping customers
up to date on
performance
Company
Vestas Wind Systems
App name
Vestas ClearSight
Country
Denmark
Category
Real-time reporting (IoT)
30

The app provides essential information during an
emergency situation such as power failure,
earthquake, tsunami or other disasters local to
Japanese regions.
Users are informed by push notifications in terms
of do’s and dont’s before, during, and after the
emergency situation.
Link
https://play.google.com/store/apps/details?id=jp.c
o.tepco.sokuho&hl=en
36
Pushing crucial
information during
emergencies
Company
Tokyo Electric Power Company
App name
TEPCO速報
Country
Japan
Category
Emergency Services
31

Provides information for employees of United
Utilities, including news, videos, job vacancies,
internal job vacancies, Noticeboard and Your
Space.
Link
m.UnitedUtilities.TapIn&hl=en_GB
37
A community for
the employee
team
Company
United Utilities
App name
Tap in
Country
United Kingdom
Category
Employee tool
32

The app provides investors with the latest
information on news releases, share price data,
reports, presentations, upcoming events and
social media.
Link
m.omv.irappmobile
38
Keeping investor
relations up to date
Company
OMV
App name
OMV Investor Relations
Country
Austria
Category
Communication tool
33

This app is a customer monitoring tool with real
time information about the performance of wind
energy turbines. In addition to delivering detailed
information about current and historical power
production of the customer's fleet, the app allows
the customer to monitor the availability and
efficiency of individual turbines as well as wind
farms as whole.
Link
m.axpo.axpoxrem
39
Real time
monitoring tool
for customers
Company
Axpo
App name
Axpo xREM
Country
Switzerland
Category
Customer Monitoring Tool
34

This app provides members of the company’s
Business Club to view detailed market data for 10
European countries, including current value (cost)
of electricity and daily variation in costs. Users
can select their ‘favourite’ countries to appear on
the app homepage.
The app also informs users of recent energy news,
advice on who to contact and invoice/payment
information.
Link
https://play.google.com/store/apps/details?id=we
bwag.edf&hl=en
40
Providing
European market
data
Company
Groupe EDF
App name
EDF Business Club
Country
France
Category
Communication tool
35

Optimisation of Internal Processes

App users can report broken or malfunctioning
street lights in areas serviced by DONG Energi and
the report is automatically integrated into
DONG’s systems.
The app allows the user to locate the problem
using either an address or GPS positioning. As
part of the submission, a description and photo of
the problem can be attached.
The native app is based on a website with the
same functionality.
Link
https://play.google.com/store/apps/details?id=dk.
dongenergy.ditgadelys
42
Report
malfunctioning
street lights
Company
DONG Energi
App name
Dit Gadelys
Country
Denmark
Category
Process optimisation
36

The app helps employees at manager level to
organise meetings/events across Northern
America. All the necessary tools to optimise the
process around effective meetings and events are
available for the user, such as booking meeting
rooms, describing the content and speakers or
ordering catering.
The apps also allows employees to share
documents and access internal social media
channels.
Link
m.coreapps.android.followme.sena2016
43
Internal meeting
tool across large
geographical areas
Company
SUEZ
App name
SUEZ NA
Country
USA
Category
Employee process optimisation
37

The app facilitates communication internally in
the company, from HQ to the mobile workforce.
Link
https://play.google.com/store/apps/details?id=br.
com.deway.imeeting
44
Employee
information
management tool
Company
enel Brazil
App name
Enel Persoas
Country
Brazil
Category
Internal Communication Tool
38

The app is created to keep track of the work done
by field workers of Edotco. The ambition is to
make life easier for the workers in the field by
letting them use their smartphone for reporting.
Link
m.sgc.fieldforce
45
Keeping track of
work done by
workers
Company
Edotco
App name
FieldForce
Country
Bangladesh
Category
Process Optimisation
39

Training Tools for Staff & Professionals

The app is designed to provide engineers and
technicians with efficient and accurate tools for
water treatment. App users can calculate units in
water treatment such as water hardness,
alkalinity, flow, pressure, mass and conductivity.
The user can also receive push notifications with
news from Kurita, product launches, lectures, case
studies and much more.
Link
https://play.google.com/store/apps/details?id=icl
watersolutions.atino.de.iclwatersolutions
47
Product tool for
professionals
Company
Kurita Europe
App name
Kurita
Country
Europe
Category
Converter tool for engineers and technicians
40

This app is a tool for professionals and gives
access to a useful pressure-to-temperature
refrigerant converter. The tool covers more than
75 different refrigerants, including natural
refrigerants. Users can find out information about
the various refrigerant types through the app,
which includes information such as Global
Warming Potential (GWP) and Ozone Depleting
Potential (ODP).
Link
m.danfoss.koolapp
48
Product tool for
professionals
Company
Danfoss
App name
Refrigerant Slider
Country
Denmark
Category
Product Tool for Re-sellers
41

This app enables users to explore different
environments where the oil and gas provider
ExxonMobil operates.
The app uses virtual reality to educate users on
technology used to produce oil and gas in remote
locations, and the potential for future
development.
Link
m.exxonmobil.vr360&hl=en_GB
49
Education through
virtual reality
Company
ExxonMobil
App name
ExxonMobil Virtual Reality
Country
United States
Category
Education Tool
42

This app gives members of the loyalty program
access to various services, such as booking a refill,
checking refill history, complaint, rate the gas
station or book a preferred time of delivery.
Link
m.hpclgas
51
Order refills of
LPG gas
Company
Hindustan Petroleum
App name
HP GAS App
Country
Hindustan
Category
Loyalty tool
43

This app is a service for home users of DTE
services. It allows customers to keep track of their
gas and electricity usage and the finances related
to that.
Customers are notified with usage tips and sent
notifications when discounts are available. A
personal profile with information about the
residence gives the customer saving tips and
allows them to monitor the usage in real time.
Finally, the app offers challenges and rewards to
customers.
Link
m.dteenergy.insight
52
Discover and
improve home
energy use
Company
DTE Corporate Energy Services
App name
DTE Insight
Country
USA
Category
Customer Self-Service + Loyalty program
44

The app helps customers find the right product
for their application. Through a product selection
guide, the customers can find the exact steel
solution they are looking for.
With Steel Advisor, customers can locate the
latest information on ArcelorMittal’s selection of
steels for very diverse industrial sectors including:
Building and construction, domestic appliances,
electrical machines and energy.
Link
m.arcelormittal.steeladvisor
53
Product and
application library
Company
ArcelorMittal
App name
ArcelorMittal EU Steel Advisor
Country
Belgium
Category
Customer loyalty and acquisition tool
45

This app is a part of the company’s customer
loyalty program. Customers can collect points by
using the app, and then they can receive special
offers on fuel and car wash. Users can also get a
status on their customer card via the app.
Furthermore, the app has a tool that helps
customers find the position of gas stations in their
area.
Link
m.petrocanada.my_petro_canada
54
Building loyalty
through hands-on
tools and offers
Company
Petro-Canada
App name
My Petro-Canada
Country
Canada
Category
Customer Loyalty
46

The app allows customers to get a real-time status
of the electricity network. Functionalities include
being able to manage multiple power suppliers,
request information on POD relative to the supply
of electricity power and view the history of
requests for each supplier of electricity recorded
in the app.
Link
m.enel.guastienel
55
Real-time
electricity status
Company
Guasti e-distribuzione
App name
e-distribuzione
Country
Italy
Category
Customer Pricing Tool
47

Customers can use this app to manage payments,
view account and energy plan/tariff details and
submit meter readings. There is the ability to
compare actual and estimated energy usage and
charges per month/year.
Users can also schedule reminders to top up their
balance for their pre-paid smart meter, as well as
topping up via the app or setting up automatic
top-ups.
Link
m.ovo.energy
56
Compare estimated
vs actual energy
charges
Company
OVO Energy
App name
OVO Energy
Country
United Kingdom
Category
Customer Aquisition Tool
48

ExxonMobil Speedpass+ allows users to pay for
gasoline and car washes via the app, including the
option to earn loyalty points. The app also
enables users to locate their nearest fuel station
and navigate to it.
Link
https://itunes.apple.com/us/app/exxon-mobil-spe
edpass+/id668175318?mt=8
57
Pay for fuel
on the go
Company
ExxonMobil
App name
ExxonMobil Speedpass+
Country
United States
Category
Loyalty Program
49

The “Shell Motorist” app allows users to locate
their nearest Shell station and then to fill up their
vehicle and pay for fuel without going in store,
using a QR code on the pump.
Customers can earn loyalty points through the
app, and receive personalised offers and
promotions. There is also a range of 360 videos
available for users, from Motorsports to
company-specific sporting events.
Link
m.shell.sitibv.motorist&hl=en_GB
58
Navigate to
nearest station
Company
Shell
App name
Shell Motorist
Country
Netherlands
Category
Location Tool and Loyalty program
50

In the middle of an app project for your company?
Successful apps are about understanding
the business and the environment to
reveal the potential opportunities. We
analyse typically these areas: Enterprise
vs. Consumer, Business critical factors,
Stakeholders/Processes and Technology.
Mobility Services Strategy
59
We believe that successful apps are more than beautiful design and great code. A clear purpose, strong ties
to the user, and deep relation to your business and strategy is equally important. Here are 3 valuable
places to start the process.
Let’s facilitate an idea generation workshop
with carefully tailored brainstorming
exercises and sessions, with precise goals
for each of the exercises. This will be
followed up by prototyping, road mapping
and validation phases.
Proof of Concept Analysis
There is no doubt about the value added
when a neutral third party review your
app. We therefore offer a comprehensive
hardware test to verify whether your app
functions appropriately across the
devices and operating systems.
Evaluating existing app quality

Let’s get started
Offices
Artillerivej 86
2300 Copenhagen S
Denmark
+45 42 41 01 01
cph@nodesagency.com
Frederiksgade 45, 2. sal
8000 Aarhus C
Denmark
+45 31 19 92 61
aar@nodesagency.com
235 St John Street
London | EC1V 4NG
United Kingdom
+44 (0) 7935 792 014
ldn@nodesagency.com
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