This document outlines the role and responsibilities of a client servicing person at an advertising agency. It discusses how the client servicing person should know the client's business inside and out, including their objectives, problems, opportunities, and key people. They are the face of the agency and should build goodwill and trust with clients. To fulfill this role successfully, the client servicing person should be knowledgeable, attentive to details, take initiatives, and have strong collaboration and social skills. They should constantly look for ways to improve and provide excellent service.