1. Good morning
As you will see from my CV I have for the last 7 ½ years worked for TravelLinck.
TravelLinck is South Africa’s leading independent Online Travel and Expense Management Solution.
Employed by TravelLinck in 2008 as a “New Business Manager” I was responsible for acquiring new
business in both the corporate and government sector.
This entailed extensive market research and cold calling to gain a clearer understanding of the “local
trend” of travel & expense management within the corporate environment.
After a period of time I took on the role of Key Account Manager whilst continuing with New Business
Sales.
During my time as a “New Business Consultant” my key responsibilities were, but not limited to
 Extensive market research into the Corporate sector – specific to Travel Trends
 Cold calling
 Setting up meetings
 Establishing the client’s needs
 Securing second appointments
 Presenting our travel Solution
 Continue to build client relationships
 Closing deals (new business & growth on existing)
 Working closely with all “Teams” during implementation
 Problem solving
 Maintaining relationships
 Upselling and on-going training
 Monthly targets set – achieved and excelled
As Key Account Manager I was responsible for 12 accounts within the “Blue Chip Corporate Sector”
including Financial / Engineering / Government / Telecommunications / Security and Educational
departments.
My role as an “Account Manager” as well as the “New Business Consultant” was varied in many
aspects to say the least, having dealt across the board from CEO’s / Directors / Procurement
Managers / Travel bookers / Suppliers and TMC’s, building and maintaining relationships at all levels.
My main goal was and still is to maintain the client’s needs and to provide a solution that most suits
them. This in itself is often challenging however highly rewarding!
On occasion this would involve working alongside a TMC as we formed partnerships with many and
worked hand in hand on “new client implementations” from beginning to end as a team.
For example I have worked with the following TMC’s, HRG Travel, Club Travel, Sandown Travel / Bangy
Travel and Reynolds Travel which has given me an insight as to how vital it is when it comes to client /
partner relationships.
I have also had the pleasure of working with Gillian Roffe (Managing Director) of Uniglobe South
Africa.

2. As a “Key Account Manager” my key responsibilities included were, but not limited to
 Client facing
 Continue to build and grow existing client relations
 Up-skill Travel Bookers / Travel Managers on SBT
 Up-sell unique features on SBT
 Up-sell to “NEW COMPANIES” within a Group
 Increasing Revenue
 Problem solving
 Regular meetings / Quarterly reviews
 Negotiate on behalf of the Client with “Suppliers”
 Maintain Client contracts and SLA’s
 Educational excursions with suppliers
I am highly professional, presentable and truly dedicated.
Having recently returned to the UK to be with my family I am eager to remain within the Travel /
Travel Technology Industry, for me this is a unique and highly rewarding profession.
Many of my strengths include, telecommunication skills / cold calling / setting up meetings /
acquiring new business / maintaining and building client relationships / team work / ability to work
alone / great presentation skills / able to communicate at all levels / easy to get along with and a
great sense of humour!
I believe the knowledge and skills built up during this time make me the perfect candidate for the role
of “New Business Development Manager” for your organisation.
In brief a little about myself
Having been born in the United Kingdom my family immigrated to South Africa in 1970, my education
was that of public sector schooling whereby I matriculated – this is the equivalent to A Level in the UK.
Additionally, I attended all GBTA and ABTA Conferences / ran the Smart Procurement Conference in
Cape Town on behalf of TravelLinck and have had the most amazing mentor throughout my journey
at TravelLinck – Dr Roderick Ross
My career began in New Business Sales with SA Castors (South Africa)
Having lived and worked in the UK and South Africa I have been in a fortunate position whereby I
have been able to travel extensively which has fuelled my passion and enhanced my love of the
industry.
Thank you for your time and consideration. I look forward to meeting with you to discuss my
application further.
Kindest regards,
Nicky