Crisis Management Simulation Workshop   Advertising and Public Relations Lab   Dept. of Communication, Media and Culture...
Students’ namesAntoniou Maria-Thaliahttp://www.facebook.com/marilia.antoniou.7?ref=tn_tnmnhttp://gr.linkedin.com/pub/maria...
Crisis management  Food poisoning of the IMF
Day oneTuesday, 5 June 2012
9:30 a.m.Rumors about thefood poisoning inforeign blog
10:00 a.m.Rumor reproduction at zougla.gr                “When we say down IMF, we mean down”          The curses of the G...
10:00 a.m.Portal of Espresso             Shock about the poisoning of the member of IMF.             Victim of severe food...
10:30 a.m.Skai tora/Live tv    Telephone contact withshow at Skai TV                     Department of Economy and       ...
10:30 πμ                   Comments what Skai tv screened itΕκπομπή σε Real    Medical report: Do they existfm 97,8     ...
12:00 p.m.Reuters                “FOOD POISONING OF A MEMBER OF                INTERNATIONAL MONETARY FUND ”           A m...
12:30 p.m.The media send       We ask for declarations fromtheir journaliststo the catering       the PR Manager of theco...
Day 2Wednesday, 6 June 2012
15:00 p.m.Gaurdian.co.uk          Still a member of the International Monetary Fund showed          symptoms of stomach di...
15:15 p.m.        Skai Life/Live tv show at Skai TV-On airtelephone contact with the Department and the Catering Departme...
15:30 p.m.                      Real fm 97,8               Phone communication with: Department                    Cater...
15:45 p.m.Newsbomb.gr          “They tried to take us off and somebody else took                               them off”  ...
16:00 p.m.Enikos.gr                           “Poisoning member of the IMF”                 On June 5 member of the IMF ha...
17:00 p.m.Press release from Department of Economy
Day 3Thursday, 7 June 2012
8:00 a.m.Article at Kathimerini Newspaper                     Food poisoning at IMF group in Athens.               Symptom...
13:15 p.m.Real fm 97,8              Ellinofrenia                No any response from ministry                 of economic...
15:30 p.m.                        Real fm 97,8                 Phone communication with: Department                      ...
16:00 p.m.Press release from Catering Company
Day 4Friday, 8 June 2012
13:00 p.m.Guardian.co.uk               Improvement presented by the head of Mission of the         International Monetary ...
13:15 p.m.            Breaking news at Skai TV On air telephone contact with the Department               and the Company...
13:30 p.m.                        Real fm 97,8                    Phone communication                           (on air) ...
16:00 p.m.Press release form Department of Economy
16:10 p.m.Zougla.gr                   “Terrorist attack against a member of the IMF”                    New evidences have...
16:20 p.m.protothema.gr         New route takes the case of DNT.According to            an official press release of the M...
To be continued…
 Instructor, Mania Xenou, CEO Reliant Communications Workshop Co-Ordinator, Konstantinos Ioannidis, PhD  (@kon_ioannidis...
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Crisis management Simulation Workshop

  1. 1. Crisis Management Simulation Workshop  Advertising and Public Relations Lab  Dept. of Communication, Media and Culture,  Panteion University (@cmc_panteion)
  2. 2. Students’ namesAntoniou Maria-Thaliahttp://www.facebook.com/marilia.antoniou.7?ref=tn_tnmnhttp://gr.linkedin.com/pub/maria-thalia-antoniou/41/b01/825Giouditse Ginahttps://www.facebook.com/giountitse.ginahttps://twitter.com/tzinakibabyThanou Ineshttps://twitter.com/#!/InaThanouhttps://www.facebook.com/ines.thanouhttp://gr.linkedin.com/pub/ines-thanou/41/b91/192Kakara Dimitrahttp://www.facebook.com/dimitra.kakarahttps://twitter.com/#!/dimitra_gtlMentis Nektarioshttps://www.facebook.com/nektarios.mentishttp://www.linkedin.com/pub/%CE%BD%CE%B5%CE%BA%CF%84%CE%B1%CF%81%C E%B9%CE%BF%CF%82- %CE%BC%CE%B5%CE%BD%CF%84%CE%B7%CF%82/41/b05/694
  3. 3. Crisis management Food poisoning of the IMF
  4. 4. Day oneTuesday, 5 June 2012
  5. 5. 9:30 a.m.Rumors about thefood poisoning inforeign blog
  6. 6. 10:00 a.m.Rumor reproduction at zougla.gr “When we say down IMF, we mean down” The curses of the Greek citizens had finally taken place. According to information from foreign form, on Tuesday, June 5 an IMF representative has felt unwell during his stay at the hotel named Hoteli. The catering company called Food catering declined to comment until they got the relevant medical report, while there is a particularly vague about the contest in which this company was the chosen power.
  7. 7. 10:00 a.m.Portal of Espresso Shock about the poisoning of the member of IMF. Victim of severe food poisoning seems to haw fallen member of the International Monetary Fund .The rumors now are a real fact and the public opinion has really been shocked. The whole case has become really serious since a widely known hotel and a famous food catering are strongly involved in the case. In the case are involved a central hotel and catering. According to the known provider with the newspaper reporting the case has taken serious ramifications. The issue is under investigation for solving the case while directly involved have refused to make statements so far.
  8. 8. 10:30 a.m.Skai tora/Live tv  Telephone contact withshow at Skai TV Department of Economy and Catering company (not on air) «Do you confirm or not the rumors about the poisoning of the IMF?»
  9. 9. 10:30 πμ  Comments what Skai tv screened itΕκπομπή σε Real  Medical report: Do they existfm 97,8 symptoms of gastroenteritis in the hospitals, during this period?  Communication with the patient’s (member of IMF)family Questions towards catering  What did the members of DNT eat?  Did they eat a special menu or the same with all the residents of the hotel?  Did any another member of the hotel appear the same symptoms?
  10. 10. 12:00 p.m.Reuters “FOOD POISONING OF A MEMBER OF INTERNATIONAL MONETARY FUND ” A member of the International Monetary Fund had symptoms of food poisoning during his stay at the Hotel Hoteli in Athens, which supplied food by the Food Catering, the second largest catering in Greece. The matter is being investigated by further examination of the patient, and has not yet been any formal declaration from the power company or hotel stay patient.
  11. 11. 12:30 p.m.The media send  We ask for declarations fromtheir journaliststo the catering the PR Manager of thecompany. company.
  12. 12. Day 2Wednesday, 6 June 2012
  13. 13. 15:00 p.m.Gaurdian.co.uk Still a member of the International Monetary Fund showed symptoms of stomach disorder during his stay at the hotel HOTELIi in Athens, which is located under the power of Food Catering. Representatives of Food Catering support that carried out checks on their products as well as in the operation of the Hotel Hoteli, and pointed out that no similar incident again. Is food poisoning or something more? But what political considerations behind this organized attack?
  14. 14. 15:15 p.m. Skai Life/Live tv show at Skai TV-On airtelephone contact with the Department and the Catering Department  CateringProcedure of the competition Who was in charge atPast collaboration every single placeChoice criteria Have you checked all the places?
  15. 15. 15:30 p.m. Real fm 97,8 Phone communication with: Department  Catering The competition that took  What activities have you done place was of the lowest or up to now? highest bidder?  Did you check the food ?if so when would you announce the results?  In case of your fault would you take the responsibility?  Which is your relationship with the ministry of economics?
  16. 16. 15:45 p.m.Newsbomb.gr “They tried to take us off and somebody else took them off” Turmoil has been caused in the global media by poisoning member of the IMF during his stay at the hotel Hoteli. The hotel in an endless blame game disclaims responsibility blaming the power company, Food catering. The last one even though in the begging refused to make statements about the incident until they got the relevant medical report proceeded in a press release. That fact makes the food company even more suspicious since virtually assumes responsibility. But the problem here is something else. Are there no Greek companies to cater? How clear was the choice of competition catering company? The prevalence of foreign work ship will lead us to risks?
  17. 17. 16:00 p.m.Enikos.gr “Poisoning member of the IMF” On June 5 member of the IMF had upset and high fever during his stay at the hotel where he lived during his stay at the Greek hotel named Hoteli. The next day was a second outbreak among members of the IMF with the same symptoms. The catering company with a press release that turned out the next day says that no liability if its products. The question we ask ourselves which is the picture of Greek citizens for poisoning a member of IMF in the international press. Furthermore, even with the largest power companies are facing the consequences of the financial crisis our state provides work for foreign companies which import products from overseas and bring in stalemate the Greek producers.
  18. 18. 17:00 p.m.Press release from Department of Economy
  19. 19. Day 3Thursday, 7 June 2012
  20. 20. 8:00 a.m.Article at Kathimerini Newspaper Food poisoning at IMF group in Athens. Symptoms of food poisoning recorded member of the International Monetary Fund during his stay at the hotel Hoteli in Athens, which supplied food from the Food Catering, catering to the second largest in Greece .The issue is investigated by carrying out further examinations of the patient, and there has been no further affirmation of the power company or the hotel stay patient.
  21. 21. 13:15 p.m.Real fm 97,8 Ellinofrenia  No any response from ministry of economics and catering  Comical side: Phone communication with the ministry of economics as German journalists  We declare support and we blame Greeceland
  22. 22. 15:30 p.m. Real fm 97,8 Phone communication with: Department  Catering What do you know regarding the food’s check control of  Rejected to answer to any catering? question until the Why the results of this control announcement of check have not been announced control results yet? Do you know the results but you what to avoid something? If so you will be accomplice to the scandal
  23. 23. 16:00 p.m.Press release from Catering Company
  24. 24. Day 4Friday, 8 June 2012
  25. 25. 13:00 p.m.Guardian.co.uk Improvement presented by the head of Mission of the International Monetary Fund, Paul Binder, who suffered from stomach disorders and high fever during his stay at the hotel HOTELI, served by the Food Catering. In between all the checks were carried out by the competent departments of the State and all foods not found pathogenic organism. But how had two members of the International Monetary Fund been poisonded while everything was controlled in the hotel and catering and any other case occurred not only these two persons? Organized terrorist attack aimed at the members of the International Monetary Fund organized by antimnimoniaki group as a reaction to the austerity the IMF imposed in the country, is the only logical explanation can be given for this incident.
  26. 26. 13:15 p.m. Breaking news at Skai TV On air telephone contact with the Department and the Company Department  CateringThe security comes from the Is it possible for other persons to get in the Department or the IMF? kitchen? Is there a card for the accredited persons?The security guards where Why don’t you have taken a deposit of the around the hotel? waiters who had immediate contactDid you have any threatening with the food? calls for terrorism? Do you remember any kind of weird presence in the kitchen? He might haveHave you checked the said that he came from the healthcare security cameras of the control or the hotel. hotel?
  27. 27. 13:30 p.m. Real fm 97,8 Phone communication (on air) Department  Catering Which are the safety internal  What safety measures did you procedures and which is the receive in order to avoid such possibility of food’s cases? alteration?  Which are the safety internal Is there anyone responsible procedures? for the mission’s safety?  How easy is for someone to enter in How is it possible to be the kitchen and to poison the unable to protect this mission foods? and besides to blame us for  Do you know well your staff or do bad reputation? you hire extra person during special occasions who you don’t know well?
  28. 28. 16:00 p.m.Press release form Department of Economy
  29. 29. 16:10 p.m.Zougla.gr “Terrorist attack against a member of the IMF” New evidences have come to the surface about the poisoning of a member of the IMF during his stay at the hotel named Hoteli under the power of the company, Food catering. After scrutiny by the State Laboratory, proved that there was no pathogen which is due to poisoning. Interesting is the fact than no other customer in the hotel remained the same symptoms. This leaves suspected terrorist attack targeted against a member of the IMF. Hitting entirely against the capitalist system or blow struck to further the image of Greece in Europe and to further the image of Greece in Europe and to deteriorate the economic situation.
  30. 30. 16:20 p.m.protothema.gr New route takes the case of DNT.According to an official press release of the Ministry of Finance that made ​it clear. The food was perfectly safe to eat .The fact gets heated rumors about terrorism and attack scenarios against members of DNT .Unfortunately these scenarios make it around the world so that the country is the focus of international interest, taking negative comments
  31. 31. To be continued…
  32. 32.  Instructor, Mania Xenou, CEO Reliant Communications Workshop Co-Ordinator, Konstantinos Ioannidis, PhD (@kon_ioannidis) Head of Advertising and PR Lab, Assistant Professor, Betty Tsakarestou (@tsakarestou)

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