Incident:Food poisoning of a member of the IMFCrisis:Broad dimension of fact
It starts as a Class 3 incident:Confirmed crisis situation. Collecting thenecessary data for a further research.It goes on as a Class 2 incident:An early alert.Proper evaluation time for wider Communication.
Head of the team: Moulavasili VasilikiCoordinator: Mouskas Vasileios-IoannisSecretary: Mouliou KleonikiSpokesperson: Georgiou MariannaLegal adviser: Afentaki Ioanna
1. Strange incident Food poisoning of the representative of the IMF2. Convergence of the crisis team3. Checking all the safety systems4. Incident control room gathering (Recording all the necessary data)5. Secretariat support6. Communication with the legal adviser for further research.7. Partitioning powers on the basis of the data search.
• Kleoniki: Collection of the security documents• Vasiliki: Phone contact with the company headquarters abroad as well as with suppliers. Contacting the distribution points for the withdrawal of the menu.• Vasilis: Carrying out internal audit in the company.• Ioanna: Search for further information on the legal environment of the company and anticipating consequences for the company.• Marianna: Recipient of all investigations and preparation of the contact with the media.
Assessment of the factsWe face a Class III crisis cause we are rushing togather information for any possibility.Anticipating developments : a) We are not responsiblefor the food poisoning of the representative of the IMF Paul Binder b) We are responsible for this incidentand we are taking all the blameWorst case scenario Proof of guilt which will damage the prestige and credibility.Parties involved : a) FOOD CATERING companyb) Hotel “Hoteli” c) Ministry of Finance
Involvement:a)Food Catering company b) Hotel “Hoteli”c) Representative of the IMF d) Ministry of Financee) Greek government f) Partnersg) Costumers-ConsumersAllies and enemies : We are trying to successfully respond to every question posed by the media and every request by the Ministry of Finance. At thismoment we want to go well with everybodyinvolved.
Employees are informed of the fact from the headof the crisis team.The legal adviser is in contact with all the relevantgovernment agencies to find a solution.Vigilance at all levels and on-going researchinformation from the media.
The chief of the crisis team informs all employees for the situation created by the food poisoning ofthe representative of the IMF, Paul Binder.
• Assessment of threat risk.• Is there an imminent danger for the customers/consumers, employees of the company?• There are no time limits for motivation?• Contacting or not the media?• Informing the Authorities( Ministry of Finance)• Is there a social unrest?
Convergence and coordination crisis team whose main business is to contact the spokesperson to the media. Official definition communication steps.
Press Releases for the media depending on the outcome of events. Letters to the competent authorities. Check the message transmitted around the social-political-economic context.
Data collection for the Media (which means which media we are addressing and how). Preparing possible questions and answers to the media.
Instructor, Mania Xenou,CEO Reliant CommunicationsWorkshop Co-Ordinator,Konstantinos Ioannidis, PhD (@kon_ioannidis)Head of Advertising and PR Lab,Assistant Professor,Betty Tsakarestou (@tsakarestou)