1. FEATURES & BENEFITS
• Use ParkingHQ ControlCentre for your entire service
organisation, from 1st level technical call centre agents
and 2nd level service management staff to your
field service technicians and Car Park maintenance
personnel
• Have your 1st level technical call centre agents benefit
from a touch-screen enabled application to efficiently
answer Customer enquiries received via Intercom
• During a call the relevant Customer data is at your
fingertips to deliver superior and personalised Customer
Service
• Service information of all your Car Parks is directly
available with easy drill down capabilities to any detail
you may require
• Your entire service management team is immediately
clear of irrelevant, disturbing information overload by
using the innovative rule based alarm monitoring system
• Individual service processes can be defined which truly
reflect how your service organisation works best
• Your field service team can be equipped with a mobile
service management App which runs on any Android
device - online and offline
• Manage end-to-end service processes from alarm to
repair via powerful workflow management
• Always know what’s going on in your entire service
operation through comprehensive reporting and up-to-
date KPI monitoring
• Easily integrate your back office environment, Car Park
equipment and Intercom infrastructure via ParkingHQ
Connector modules
Customer Service has become a vital differentiator in the parking industry – in fair
weather, a parking space is a parking space. In adverse weather, when something
goes wrong and Customers become impatient, you need to know all the details of
the issue at a single glance. You need to have the correct tools right at your fingertips
and be able to action end-to-end service processes to deliver quality service.
Thanks to ilogs, the necessary fully integrated ControlCentre features are now part of
ParkingHQ, the most comprehensive Parking-Productivity Suite on the market:
Call-Centre agents are presented with the up-to-date device status, Car Park and
Customer information – all whilst answering Intercom calls. Service Managers and
Field Service personnel benefit from automated, individually tailored workflows to
deliver superior service quality. If satisfied Customers are important to your parking
business, ParkingHQ ControlCentre is the solution to enable, measure and optimise
your Customer Service quality.
ParkingHQ ControlCentre –
Customer Service in an entirely new dimension
PARKINGHQ©
CONTROL CENTRE

2. KEY FUNCTIONALITY
• 1st level technical call centre application, 2nd level
service management application - all fully browser
based and up to 32“ touch-screen enabled
• 2nd level mobile field service application with
integrated monitoring and control capabilities, online
and offline capabilities, running on any Android tablet
or phone device
• Rule based monitoring framework
• Full ParkingHQ eCommerce integration
• ParkingHQ ControlCentre is built from the ground up
to fully address unified monitoring and control of CPMS
systems. Connectors are currently available for Designa,
SKIDATA, Scheidt&Bachmann, vonBallmoos and ICA
equipment
• Fully integrated workflow engine for process based
service management, fully configurable to individual
service process requirements and your organisation
• Security/Video/Intercom Integration: Commend
GE300/800, Axiome Concept
• Flexible monitoring device connectors for Building/
Facility Management possible
• State of the art, high performance, load balanced web
server architecture
• Full multi-tenant, multi-user capabilities
• Central, browser based ParkingHQ Administration portal
including import of configuration settings
• Comprehensive, end-to-end Reporting and KPI
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ilogs information logistics GmbH
E: office@ilogs.com P: +43 (0) 463 504 197
www.ilogs.com
Argentinierstraße 42/6
1040 Vienna
Austria
Krone Platz 1
9020 Klagenfurt
Austria
© ilogs information logistics GmbH
PARKINGHQ©
CONTROL CENTRE