1. swiss6tel rnasNYE HoLMY
Moscow
Kosmodomionskoyo nob., 52, 8ld. 6
Moscow I 15054 Russio
Telephone +7 495 787 9800
Focsimile +7 495 787 9898
moscow@swissotel.com
www,moscow.swissotel.com
To whom it mav concern
This is to certify that Ms Natalia Goncharova, born on 24th June 1985 in Chita, Russia, was employed
as Sales Manager for Convention and Banqueting at the Swissotel from 21't August 2009 until 5th
October 2010.
Swiss6tel Krasnye Holmy has 233 elegantly-appointed guest rooms including 27 suites with
magnificent
views overlooking the city.
Conference facilities include 11 meeting rooms of 550 sq. m. of flexible meeting space. All multi-
fu nctio na I
meeting rooms provide the personalised service and innovative settings.
Additionally Swiss6tel Conference Centre offers seven multi-functional conference halls with a total
1393 sq. m. of flexible meeting space with a maximum capacity of 800 persons.
As Sales Manager, Ms Natalia was responsible for:
a
a
To achieve the monthly budget/forecast whichever is higher for the hotel, for Meetings and
Events segment;
To ensure that customer satisfaction is the key driver for all sales initiatives and strategies;
To ensure a high level of exposure both within the hotel and in local market areas through
direct sales solicitation, telephone contacts and written communications;
To ensure standards of excellence in performance are achieved both within sales related
responsibilities and as an ambassador for sales with other team players throughout the hotel.
Ms. Natalia did an excellent job in this position and was an asset to our organization during her tenure
with the hotel. She has excellent written and verbal communication skills, is extremely organized, can
work independently and is able to follow through to ensure that the job is done,
Ms. Natalia was also participating at all contract negotiations with international companies. In this role
she showed herself to be a skilled negotiator and a gracious host, earning the admiration of her
business partners.
Ms. Natalia possesses excellent business management skills, which she was able to apply with good
interpersonal skills and in a well-organised, results-oriented manner.
She is a fine team player who brings a great deal of personal commitment and a strong sense of
responsibility to the job. These skills, combined with an ability to work well and stay calm, even under
pressure/ enabled her to perform outstandingly well in the pursuit of company goals.
Ms Natalia Goncharova is resigning from her position at "Swissotel" with effect on 05th of October
2010 due to personal reason. She would be an asset to any employer and I recommend her for any
endeavour she chooses to pursue,
I would like to thank Mrs Natalia for her excellent contribution and wish her every success for the
futu re.
Katerina Mouraviev
Director of Sales
Moscow/ O5.10.2010