1. Training department has organized and delivered
6276 man-hour trainings in 6 operating regions.
Figure 1 shows the man-hour trainings for each
training module.
Figure 1
Needed to say that the only training module which
is completed is Basic Selling Skills and the other
programs are still being run for different areas in
the operating regions.
Regarding the continuous training and em-
ployee development programs in
Khoshgovar company, Human Resources
department has succeeded delivering num-
ber of training programs which can increase
efficiency of the sales personnel, and in the
end facilitate the company to achieve their
long-term objectives.
HR department developed and delivered
five training modules from October 19th,08
to February 28th,09.These modules include
Product Knowledge, Merchandising (for
sales team), Basic Selling Skills, Merchan-
dising (for delivery team), Behavior Towards
Customers.
The objective of HR department is to design
an interactive learning environment. HR has
achieved this through designing short time
workshops.
Trainings
Participants feedback
HR department developed and implemented a
participants’ feedback system which evalu-
ates participants understanding of the quality
of the trainings. Figure 2 shows participants’
view of the trainings.
Figure 2
Training Performance Report
 Five training modules
have been designed
and delivered to sales
department staff in-
cluding Basic Selling
Skills, Product Knowl-
edge, Merchandising
(sales team), Merchan-
dising (delivery team),
Behavior Towards Cus-
tomers.
 3720 man-hours Basic
Selling Skills training,
764 man- hours Prod-
uct Knowledge train-
ing, 840 man-hours
merchandising train-
ing for sales team,
418 man-hours train-
ing for delivery team,
and 534 man-hours
behavior towards cus-
tomers training for
delivery team
 6276 man-hour train-
ings during 5 months
for sales department
 In average for sales
department 6 hours
training has been run
per capita
 86% satisfaction of
the employees from
the training and train-
ing material,88% satis-
faction of the them
from the trainer
 Delivering one training
module (Basic Selling
Skills) is completed,
and the four other
modules are still being
delivered to sales
teams in the remain-
ing regions.
Special Points in the
Report
3720
764
840
418 534
0
500
1000
1500
2000
2500
3000
3500
4000
BasicSelling…
Product…
Merchandisin…
Merchandisin…
Behavior…
Man-hour Training
Man-hour
6276 man-hour trainings has been delivered to
sales people during October 08 to February 09
which equals to 6 hours training per capita in
sales department.
86%
88%
89%
82%
80%
74
76
78
80
82
84
86
88
90
Training
Trainer
Participants
Place
Time