1. ANONYMOUS VOICE
SERVICES include:
 MYSTERY SHOPPING (Video and Audio recordings available)
 HOT POTATO CUSTOMER FEEDBACK (within 24 hrs.)
 COMPETITOR REVIEWS (desk and in the field)
 PRODUCT / SERVICE TESTING
 CONCEPT TESTING (inclusive of marketing campaigns and product branding)
 FACILITY AUDITS
Unhappy customers who have a problem handled quickly and effectively end up being more loyal than if they never had a problem at all.
Richard Branson
Mystery Shopping is a great tool to test existing service levels from your customers perspec- tive as well as to identify training needs and service champions . This tool can also be used to differentiate your brand and business through competitor shops.
MARKET INSIGHT AND SERVICE EVALUATION
About us:
Anonymous Voice (AV) was established with a vision to improve the levels of customer service offered within the Jamaican market place.
Our mission is to assist companies in understanding the service being received by their customer base, through the eyes and voice of their customers.
876.362.3773 . avshoppingja@gmail.com . @avshoppingja . www.anonymousvoiceja.com . 3 Broadway Road, Kingston 8
AV offers a number of services that will provide companies like yours with the insight needed to create and / or enhance service standards, as well as to produce relevant and value added products and services for your targeted customer base.
With over a decade of experience in product development and management, we know how to apply our research tools to work for you through analytical and insightful reports.
Don’t allow the competition to leave you behind. Use our tools to get ahead.
Get started with a consultation to discuss, assess and design based on your needs and goal.