The document describes a ServiceNow-Box integration that allows for: 1) Automatic folder creation and updating in Box upon record creation and updating in ServiceNow. 2) The integration comes in two versions - one with a middleware that allows for parallel processing and one without middleware that involves sequential uploading. 3) The middleware version uses technologies like REST messages, business rules, and a Box JavaScript library to enable features like non-blocking uploads of multiple files simultaneously and a more efficient and responsive transfer of files and attachments between ServiceNow and Box.

1. ServiceNow –Box Integration
May, 19, 2016

2. Requirement OverviewSECTION 1 |

3. Requirement
• Details:
– Auto folder creation upon record creation
– Auto folder Update record update
– Directory Reconstruction
– File data push Reconstruction
– Parallel Processing (Multi threading)
– Transfer ServiceNow attachments to Box
record folders

4. ServiceNow-Box
Comes in two different version
ServiceNow-Box Connector ( Multi-Threaded )
ServiceNow-Box Connector ( Standalone )

5. ServiceNow-Box
With Middle-Ware Without Middle-Ware ( Standalone )
• Parallel Processing ( Multi
threaded )
• No overload on service-now
instance
• Future customization ( Adding
admin console for integration )
• Sequential Upload
• More load on the Service
Now instance
• Future customization is
Limited to application
scope.
ServiceNow Middle-
ware
BOX ServiceNow BOX

6. Work FlowSECTION 2 |

8. Technologies UsedSECTION 3 |

9. Tools & Libraries Used
ServiceNow Scripting
• Rest Messages
• Business Rules
• Script Includes
• BOX custom JavaScript library
• UI- Scripts
• Client Scripts
• ServiceNow-Box Authentication Module

10. Multi-Threading Environment
• Non blocking upload
• Upload multiple files at
super fast speed
• Efficient and responsive

11. ServiceNow-Box
Middle-Ware Spec
• Rest API
• Implemented Using Jersey Rest API
• Can be deployed on any servlet container ( Tomcat , Jboss ,…)
• Compatible with JAVA 7 and 8

12. Questions ?

13. Thank You
Team - JCS