Purposeful Change Agile in the City Nov 15
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Purposeful change and why the purpose for a transformation shouldn't be doing agile
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Purposeful Change Agile in the City Nov 15
- 1. ValueGlide creating better outcomes@valueglide #bizagility Purposeful Change John Coleman @scrummy_dummy Nader Talai @nadertalai @AgileInTheCity / @AgileBanking
- 2. ValueGlide creating better outcomes@valueglide #bizagility Investment Board Waiting for a release Build UAT 404 to 91 days better than x 4 improvement
- 3. ValueGlide creating better outcomes@valueglide #bizagility
- 4. ValueGlide creating better outcomes@valueglide #bizagility
- 5. ValueGlide creating better outcomes@valueglide #bizagility Superficial Success Visible signs Post its New org chart New titles and roles
- 6. ValueGlide creating better outcomes@valueglide #bizagility we do agile so what?
- 7. ValueGlide creating better outcomes@valueglide #bizagility Purpose ≇Agile
- 8. ValueGlide creating better outcomes@valueglide #bizagility Are we serving our customers better?
- 9. ValueGlide creating better outcomes@valueglide #bizagility We know it could take a while Innovation Labs where it’s safe to fail & from where we might disrupt the market Half delivery time! More customer focused
- 10. ValueGlide creating better outcomes@valueglide #bizagility We know the odds of failure are high but would you start with likely failure
- 11. ValueGlide creating better outcomes@valueglide #bizagility Which change would you prefer to start with?
- 12. @valueglide #bizagility ValueGlide@valueglide #bizagility Culture & leadership metrics Courtesy of http://dice.bcg.com/index.html , www.ocai-online.com , www.change-management.com , www.franklincovey.com
- 13. ValueGlide creating better outcomes@valueglide #bizagility Courtesy of Frederic Laloux No strategy No budgets No targets
- 14. ValueGlide creating better outcomes@valueglide #bizagility Change Evolution Viral Change™ + Change Leadership (Kotter) + Change Evolution Tipping Point Leadership
- 15. ValueGlide creating better outcomes@valueglide #bizagility Change Evolution Improvement Kata (complex) Probes (complex) Kanban (complex) Lean Change Management (complicated) Viral Change™ + Change Leadership (Kotter) + Change Evolution Tipping Point Leadership
- 16. “Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever does” Margaret Mead (1901-1978), anthropologist
- 30. ValueGlide creating better outcomes@valueglide #bizagility The Challenge? Inside out Outside in
- 31. ValueGlide creating better outcomes@valueglide #bizagility 1998 First Blackberry RIM 2007 Most valuable company in Canada 2009 Fastest growing company - Fortune Magazine 20-Dec-2013 Post $4.4B loss 29-Jun-2007 iPhone launches RIM to RIP Q2-2012 Over 35m iPhone sold
- 32. ValueGlide creating better outcomes@valueglide #bizagility Attributes You are here Attributes D CB A What got us here won’t necessarily get us there “If the rate of change on the outside exceeds the rate of change on the inside, the end is near” Jack Welch
- 33. ValueGlide creating better outcomes@valueglide #bizagility “In times of change the learners will inherit the earth; while the learned find themselves beautifully equipped to deal with a world that no longer exists” Eric Hoffe
- 34. ValueGlide creating better outcomes@valueglide #bizagility user needs focused you can’t always ask Think Big Act Small Learn Fast
- 35. ValueGlide creating better outcomes@valueglide #bizagility We don’t always believe what we see We see what we believe in
- 36. ValueGlide creating better outcomes@valueglide #bizagility Attributes Narratives that define now and future
- 37. ValueGlide creating better outcomes@valueglide #bizagility Alignment Engaged leadership You are here Attributes D CB A We’ve been delivering successful services for the past 15 years We know what our customers want and serve them well It takes 35 days to raise a purchase order It takes forever to get the products we want out through the technology Every time we release something we suffer from the post release defects Optimised for utilisation
- 38. ValueGlide creating better outcomes@valueglide #bizagility Attributes People doing the work can change how they do it Managers coach and challenge staff to improve We solve problems for people We delight our customers Optimised for flow of customer value
- 39. ValueGlide creating better outcomes@valueglide #bizagility Attributes You are here Attributes D CB A Uncertain
- 40. ValueGlide creating better outcomes@valueglide #bizagility Attributes You are here Attributes D CB A Customer Satisfaction Employee Satisfaction Service Quality Completion Time Indicators Uncertain
- 41. ValueGlide creating better outcomes@valueglide #bizagility Purpose Alignment Engaged leadership Coaches Attributes You are here Attributes D CB A Customer Satisfaction Employee Satisfaction Service Quality Completion Time Indicators Visualised Work Uncertain Enablers
- 42. ValueGlide creating better outcomes@valueglide #bizagility OBSTACLE DampenAmplify Attributes Resilience You are here Attributes D CB A Customer Satisfaction Employee Satisfaction Service Quality Completion Time Indicators Uncertain Purpose Alignment Engaged leadership Coaches C Visualised Work Enablers
- 43. ValueGlide creating better outcomes@valueglide #bizagility OBSTACLE OBSTACLE Attributes Enablers You are here Attributes D CB A Customer Satisfaction Employee Satisfaction Service Quality Completion Time Indicators Uncertain DampenAmplify Purpose Alignment Engaged leadership Coaches C Visualised Work Enablers
- 44. ValueGlide creating better outcomes@valueglide #bizagility Results
- 45. ValueGlide creating better outcomes@valueglide #bizagility Investment Board Waiting for a release Build UAT Purpose - time to value Moving from the product needs to have everything defined to what we need to learn fast 404 to 91 days better than x 4 improvement
- 46. Purpose launch digital service Six months engagement
- 47. Intervention: Value Finishing over Starting Before After
- 48. ValueGlide creating better outcomes@valueglide #bizagility Thank you! John Coleman @scrummy_dummy Nader Talai @nadertalai Agile in the City / Agile in Banking 2015 @AgileInTheCity / @AgileBanking hello@valueglide.com @valueglide #bizagility