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F5: Creating a Culture of Experimentation: the Mozilla Story, Matthew Grimes, Diane Tate

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The Lean Startup Conference 2019

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F5: Creating a Culture of Experimentation: the Mozilla Story, Matthew Grimes, Diane Tate

  1. 1. Creating a Culture of Experimentation The Mozilla Story October 25, 2019
  2. 2. Diane Tate Internal Communications and Culture Matt Grimes Head of Firefox Product Innovation Hello!
  3. 3. Create your own Culture of Experimentation Our Culture of Experimentation Context: our roots, structure and values Agenda What you can do How we evolved Who is Mozilla 3. 2. 1.
  4. 4. What is a Mozilla? Our roots, structure & values
  5. 5. Mozilla is the maker of Firefox
  6. 6. Mozilla is open source and mission-driven
  7. 7. #4 - Individuals’ security and privacy on the Internet are fundamental and must not be treated as optional. Manifesto
  8. 8. Mozilla is owned by a 501(c)(3)
  9. 9. It worked very well. For a while. Browser Wars
  10. 10. 2010/11/12 and SoLoMo Social So Lo MoLocal Mobile
  11. 11. Hello, Firefox OS!
  12. 12. RIP, FxOS!
  13. 13. Change the entire culture of Mozilla in a grassroots way. For this type of reasoning and decision-making to become the norm. Our goal
  14. 14. The Culture of Experimentation initiative is an attempt to bring about an organization-wide cultural shift towards empowering brave experimentation in all things across all functional roles in the Mozilla organization. What we came up with
  15. 15. How does it really work?
  16. 16. Cupcake Iteration
  17. 17. Project Cakes
  18. 18. Does formal management training for line managers increase employee satisfaction, retention and productivity?
  19. 19. Understanding where to focus our Webcompat efforts is HARD!!! Can we crowdsource Webcompat feedback to better understand where we should invest our time and resources?
  20. 20. “We believe that focusing our product roadmap on priv/sec features in Firefox can drive growth and help us reclaim our positioning in the market.”
  21. 21. “How can we debias our code review process?”
  22. 22. Change the entire culture of Mozilla in a grassroots way. For this type of reasoning and decision-making to become the norm. How’d we do?
  23. 23. Caveat: we work w/ smaller projects as teaching tool List of project successes: Monitor, Containers, Secure Proxy, ETP ….and CoE Footprint in released Products
  24. 24. Over 4 Million protected email addresses. Many of them non-Firefox
  25. 25. Facebook Container 2.5 Million Installs and over 800k daily users
  26. 26. Enhanced Tracking Protection Now rolled out to 100% of the Firefox population. We’re still working on improvements, but so far we’ve seen no negative impact to retention or increased reports of webcompat issues.
  27. 27. Validation
  28. 28. ● Make cupcakes - think local first to act global ● Think like an investor - get on the right track before investing too much ● AVOID Fail Vs. Win: Celebrate Failures as Learnings [familiar LEAN concept for good reason] ● If you do #1, #2, failures will be small and returns still large: HEDGE Advice
  29. 29. Thank You!
  30. 30. Q&A
  31. 31. Appendix

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