RSG-Overview-Brochure

RSGCompanyOverview
Resource Solutions Group (RSG) is the largest privately owned recruitment business in the UK. Since our inception in
1975, we have built a family of recruitment companies that help businesses to reach effective and quality solutions to their
resourcing challenges.
RSG provide a comprehensive range of services from contingent permanent and contract recruitment through to fully
outsourced resourcing models. With a turnover in excess of £200 million, RSG is in the top 2% of recruitment organisations
in the UK and one of the most financially stable. RSG sets itself apart from our competitors firstly by our Bespoke Solutions
which are tailored to fit each client. We align our best practice approach to your business and do not implement ‘off the
shelf’ solutions. We have purposely avoided large volume, process only projects choosing to concentrate on intellectual
partnership led solutions.
Through our Consultative Approach, which is ‘high touch’ and supportive, with solutions being implemented and managed
by real experts. Our position of ‘trusted advisor’ is
underpinned by a commitment to continuous
improvement and evolution of our
services to meet the business
objectives of our clients.
WelcometoResourceSolutionsGroup(RSG)

RSGCompanyOverview
Sanderson started trading in 1975 and is a specialist in the provision of IT, Business Change and Professional Services
resource throughout the UK. We have over 120 Consultants and Account Managers based out of our main resourcing
centre in Bristol, delivering services to a range of large financial services clients including Lloyds Banking Group, Old Mutual,
Sainsbury’s Bank, TSB, Nationwide Building Society, Axa, Admiral Insurance and Zurich. We also have established regional
offices in London, Edinburgh Cardiff and Manchester.
We adopt a relationship based approach, relying on the networks and knowledge we have built up over the years.
Our Consultants work a niche, “vertical market” structure for each specialist division, giving unrivalled coverage and
understanding of both the candidates and their associated market. Our Consultant’s subject matter expertise and personal
networks ensure that we have an unrivalled database of active and passive candidates. This enables us to provide our
clients with a quick, efficient and quality service.
Largest supplier of IT and Change resource to Lloyds / HBOS integration
Primary supplier to Sainsbury’s Bank ‘New Bank’ programme
Number 1 supplier of permanent resource to TSB and Admiral Insurance
SandersonRecruitmentplc
Sandersonataglance
AFRESHPERSPECTIVE
ONYOURRECRUITMENT

RSGCompanyOverview
Sainsbury’s Bank was in the early planning stages of a £350 million separation, integration and build
programme. Their main concerns were how they could staff up in a flexible, efficient and flexible
manner across a number of change silos with relatively aggressive deadlines and initially large volumes.
Particular concern was around availability of resource in the Edinburgh market given the numbers
required. Sanderson started to engage with Sainsbury’s Bank in September 2012 under a Non-
Disclosure Agreement.
At the time the Bank were a 50/50 JV with Lloyds Banking Group and we were brought in to assist in
resource planning and the placement of a number of key senior interim hires to start driving this piece
of separation work (which at the time was not public information). This early engagement and access to
high level planning allowed us to forecast demand at perceived “peak” points during the programme.
We then could analyse our existing working population and filter tried and tested resources into the
most relevant streams of work at the required points during the programme. In addition we could also
analyse some of the more niche requirements and where suitable utilise our national population where
local resource may simply not have been available in the required volumes
Over the last 24 months we have placed in excess of 150 business change interims that command
specific banking product and systems experience to include but not restricted to Cards (Credit &
Debit), Savings, Loans, Payments, Insurance, Risk and ATM. Skill-sets include Programme Directors/
Managers, Project Management, PMO, Business Analysis, Architecture and Testing. We are their
number one supplier across their New Bank Programme and are now both consulting with them and
sourcing long term hires, on both a contract and permanent basis, that will embed this separation
activity on the operational side of the business and “run the bank” into the future.
Sainsbury’sBank
OurSolution
TheResults
CASESTUDY SANDERSONRECRUITMENT

RSGCompanyOverview
Intelligent Consulting has taken the delivery of interim resourcing solutions to a new level with the delivery of packaged
teams and a full consultancy offering.
This service provides a simplification and acceleration of the recruitment process to include responsibility for the sourcing
and accountability for the quality of the resources provided. This is achieved through face to face project briefings, face to
face interviewing, fully integrated induction processes and vetting.
We also carry out performance monitoring of the resource population to allow early remediation of deteriorating resource
performance as well as identifying where resources could deliver additional capacity to the resource pool by increasing
their workload and being fully maximised. Professional mentoring and coaching to increase permanent capability is also
important, reducing the reliance upon day rate contractors.
We deliver these services today to Lloyds Bank, Nationwide Building Society, AXA and RS Components working closely
with the client to provide a fully client specific product.
IntelligentConsulting
Building Character

RSGCompanyOverview
Nationwide historically utilised a single managed service supplier to provide contract resources. This
supplier has provided a contingent service based on CV provision, with shortlisting and interview
responsibilities sitting with the Nationwide recruiting manager. Due to their increasing demand for
project focused resource, Nationwide sought a partner organisation to alleviate some of these time
pressures from their hiring community. Nationwide had additional concerns over the time taken to bring
resources on-board as well as the resources overall quality.
We designed and implemented a service which addressed the time and quality issues Nationwide were
experiencing, whilst also taking responsibility for the shortlisting and interview process. This solution
positioned members of our team on-site with Nationwide to understand, in detail, each specific
requirement then source and interview a shortlist of relevant candidates prior to presenting an ideal
candidate to the recruiting manager. This process greatly reduced the ‘time’ overhead for the recruiting
manager and ensured all hires experienced a uniform interview process.
Within the first 18 months this service delivered over 150 Project and Programme Managers and
BusinessAnalystsintoNationwide,withgreatlyimprovedtimescales.Inaddition,theconsistentinterview
process and performance monitoring ensured a higher quality of resource. The major achievement of
this solution has been the alleviation of pressure on Nationwide’s recruiting managers. Where previously
multiple interviews had been common place, the solution delivered the best candidate, first time.
‘With a growing portfolio and a need to obtain resources quickly, we had to broaden our supplier
base and find a process that was less time consuming for our recruiting managers. We have been
extremely pleased with the service it provides, the quality of the resource supplied and the much
reduced timescales, management and administrative overhead.’
NationwideBuildingSociety
OurSolution
TheResults
“
CASESTUDY INTELLIGENTCONSULTING

RSGCompanyOverview
Resource Management are experts in the provision of RPO (Recruitment Process Outsourcing) and MSP (Managed
Service Provider) solutions. We offer a comprehensive range of talent acquisition and talent management solutions from
the development or definition and promotion of an Employer Value Proposition (EVP) to graduate or call centre volume
recruitment campaigns. Our talent acquisition and talent management programmes help companies to attract, retain, grow
and develop the best talent, reducing cost and developing their employer brand.
Resource Management adopt a ‘knowledge based approach’, we believe the role of an outsourced resourcing partner is
to add market insight and thought leadership. Through our consultative approach, which is ‘high touch’ and supportive,
our intellectual partnership led solutions are implemented and managed by real experts. Our position of ‘trusted advisor’ is
underpinned by a commitment to continuous improvement and evolution of our services to meet the business objectives
of our clients.
Resource Management currently provide either RPO or MSP solutions within the financial services sector to organisations
such as Axa, Friends Life, GoCompare, RSA, Towergate Insurance and Unum.
ResourceManagement
Experts in the provision of RPO & MSP

RSGCompanyOverview
RM were chosen by Friends Life as their single strategic recruitment partner to support Friends Life
with their separation and integration programme which still is the largest programme of its nature in the
UK Life and Pensions industry. The service had to be scalable to meet the delivery of c.400 contractors
within a 6 month period In addition to managing the delivery of all contract resource; RSG was tasked
with standardising (and reducing) cost; in addition to undertaking compliance and contractor on-
boarding.
Delivered by an on-site team, supported by our shared services centre, Resource Management’s
solution is fully integrated with the Friends Life business. This solution required the management of
multiple specialist suppliers in a wide range of disciplines including Actuarial, Risk Management,
Finance, Marketing and HR.
Resource Management’s service has:
Within the first 12 months sourced 600 specialist contractors against tight timescales and achieved
an average reduction of £150 per contractor per month
Revised the standard rate card benchmarked against the market to ensure value for money
Fulfilled 91% of requirements through direct attraction
Reduced average time to hire to 10 days
MSP–FriendsLife
OurSolution
TheResults
CASESTUDY RESOURCEMANAGEMENT

RSGCompanyOverview
In 2012, RM was appointed as a strategic resourcing partner to support the transformation of Royal
London from a federated business to a centralised business.
Resource Management provided a blended RPO solution for all areas of the Royal London Group;
Ascentric, Bright Grey, Caledonian Life, Moneyvista, Royal London 360, Royal London Plus, Royal
London Asset Management, Scottish Life and Scottish Provident. To complement our direct sourcing
approach RM has designed and launched a number of recruitment career websites across the Royal
London Group. The service is delivered by onsite Recruitment Business Partners in Manchester,
Edinburgh, London and Bath and is supported by Shared Service Delivery, Process Management and
Compliance teams.
The RPO service is fully embedded within the Royal London business and delivers against all of the key
service levels, including:
Over 500 permanent candidates have been successfully hired
78% of permanent vacancies placed through direct sourcing model
Average time to hire reduced to 40 days
In addition the scope of Resource Management’s partnership has been extended to incorporate a
contractor Managed Service (successfully placing over 200 specialist contractors) and Executive
Search (successfully placing a number of key leadership positions through our Firstperson service
RPO-RoyalLondonGroup
OurSolution
TheResults

RSGCompanyOverview
In early 2014, Towergate created a new relationship hub in Manchester to be responsible for managing
and servicing the Small Business Unit within Towergate Insurance. Due to the aggressive timescales
for the centres launch, Towergate sought a partner to alleviate the pressure of recruiting over 400
customer service professionals by taking ownership for all resourcing activity including recruitment
brand development, sourcing, selection and onboarding.
RM designed and implemented a full recruitment campaign which focused on promoting Towergate
as an ‘employer of choice’ within Manchester as well as addressing the need to recruit large volumes
of candidates in tight timeframes and the challenge of running regular assessment centres without an
established team of line managers and team leaders. RM provided a full time Project Manager to ensure
the smooth running of the campaign. During implementation, full briefings were taken to understand
requirements. RM created a campaign theme, ‘the Towergate Build’, and created the collateral (careers
site, print, outdoor and online advertising) to launch. During sourcing we conducted in-depth telephone
screening to ensure quality candidates at interview. This process greatly reduced the time overhead
for Towergate and ensured a consistent candidate experience. RM designed the Assessment Centre
process from scratch. During selection, RM were positioned onsite to lead and support activities and
facilitate swift feedback.
Within the first 6 months this service delivered in excess of 250 customer service agents and team
leaders, ensuring that the relationship hub was open for business as planned. In addition, the bespoke
assessment centres and enthusiasm of the RM team helped to ensure the quality of candidates
recruited, as well as providing a positive experience and building engagement prior to the start date.
“Having Resource Management as part of the Project Team within Towergate has assisted us in being
able to source and attract the right people with the skills and attitudes required for the success of the
business. Resource Management have been able to provide flexibility and innovative solutions to assist
us in the attraction and selection campaign.”
VolumeCampaigns–TowergateInsurance
OurSolution
TheResults
“

RSGCompanyOverview
First Person Executive is the research based Executive Search or Headhunting arm of the RSG group. We support clients
with unique or strategic organisational challenges. What differentiates us from other search providers is our rigorous and
transparent approach to each individual assignment. It is designed to identify and engage the very best candidates for any
given role, rather than the best available. The approach is agile to suit client complexities yet robust to ensure deliver the
best talent. Clients who use our services share one thing in common – a desire to recruit the best, by the route of minimum
compromise. This is a promise we deliver upon.
We offer either confidential or brand led assignments and currently provide ‘whole of the market’ research led services to
Royal London Group, RSA, Stannah, Brewin Dolphin, Towergate, Unum, Axa, Zurich and Nationwide.
FirstPersonExecutive

RSGCompanyOverview
AspartoftheOneRoyalLondongroupwidechangeprogrammeandthestrategicneedforanoperational
redesign of the business it was identified that the procurement function was not operating as effectively
as possible. The function was described as primitive and old school, having not been modernised in
line with the changing market, technology advancements and business needs. FirstPerson Executive
was appointed to conduct the strategic appointment of a Head of Procurement and Facilities for the
business to transform the department into a modern offering. Key to success would be an individual
who lived in the North West, has a large financial services company background and demonstrable
experience of creating a procurement function from scratch in a changing environment.
Through custom research, it was identified the pool of financial services organisations in the North West
was reasonably limited to <20 organisations. In order to provide the client with the biggest possible pool
of candidates to select from, the search was adapted to include other organisations outside of financial
services of a similar size and scale to Royal London, with a similar level of IT infrastructure, that have
been through a period of change or transformation and are based in the North West. The revised target
areas for the search provided access to consultancies, professional services, telecommunications,
education, manufacturing and transportation.
FirstPerson considered a total of 102 companies, 128 people and held 15 face to face interviews for
this assignment. Of 15 interviews, 8 individuals were progressed for long list, 4 with financial services
and 4 with non financial services experience. The client ultimately selected 4 individuals to progress
to formal interviews all of which came from outside of the financial services sector. The first choice
candidate was successfully appointed in November 2014 and joined from automotive manufacturer,
Jaguar Land Rover.
RoyalLondonGroup–HeadofProcurement
TheProcess
TheResults
CASESTUDY FIRSTPERSONEXECUTIVE

RSG-Overview-Brochure

Recommended

Recommended

More Related Content

What's hot

What's hot (12)

Similar to RSG-Overview-Brochure

Similar to RSG-Overview-Brochure (20)

RSG-Overview-Brochure