1. Nicole Deffes
Mt Dora, FL
T (503) 821-9121
E Nicole.Deffes@outlook.com
PERSONAL STATEMENT
 Experienced in administrative duties, 10+ years in customer service, great phone etiquette,
personable, outgoing, works well in groups/individually, computer literate, 10-key, 40-45wpm,
Microsoft Word and PowerPoint. Excellent communication/leadership skills, fast and eager
learner.
CAREER OBJECTIVE
 I plan to use my skills as an asset to contribute to the company I am employed by. My objective
is to be highly skilled and prepared to make an impact in my future employment as well as be
able to learn and grow within the company.
KEYSKILLS
 Administrative (Expert)
 Customer Service (Expert)
EDUCATION
 2012-Currently Enrolled
 Associates Degree – General Education
 Keiser University – Online Division
WORK EXPERIENCE
 2012 – 2014 J&D Diagnostics (Katy, TX/New Orleans, LA)
-Job Title – Muscle Tech/Assistant
-Job Description – Manually conduct muscle testing on patients, answer phones, check patients in/out,
help set up for surgeries by delivering surgical trays to hospitals for sterile processing, as well as any
other duties given by the company.
 2012 – 2014 Butterkrisp Diner (Covington, LA)
-Job Title – Server
-Job Description – Take and serve food/drink orders, run cash register, help with any cooking/prep, and
balance register at end of the night.

2.  2011 – 2012 Adecco/Epiq Systems Inc (Beaverton, OR)
-Job Title - Contact Center Representative
-Job Description – Take and return inbound calls dealing with class action cases, give information to
clients in regards to case, give and receive claim forms, process claim forms, and data entry.
 2009 – 2011 J&D Diagnostics (Katy, TX/New Orleans, LA)
-Job Title - Muscle Tech/Assistant
-Job Description – Manually conduct muscle testing on patients, answer phones, check patients in/out,
help set up for surgeries by delivering surgical trays to hospitals for sterile processing, as well as any
other duties given by the company.
 2009 – 2011 Butterkrisp Diner (Covington, LA)
-Job Title – Server
-Job Description – Take and serve food/drink orders, run cash register, help with any cooking/prep, and
balance register at end of the night.
**Note**
Other previous employment includes working for call centers, advertising company, housekeeping,
retail, and as a nanny.