4. What’s new?
Friends and Family Test
•Friends and Family Test in every GP practice from
1 December 2014
• ‘Would you recommend this service…..?’
• At least one follow-up question
•Practices can choose method(s), follow up
question(s), and whether to use external supplier
4
5. What’s new?
New enhanced service for GPs
•New contract for GPs: optional incentive scheme for
practices to work with their patient groups to review and
act on patient feedback
•Key requirements – for £0.36 / registered patient:
• Develop / maintain well functioning patient group
• Review feedback on a regular basis
• Agree improvement action plan
• Publicise improvements made – ‘you said….we did’5
6. 6
What can we do locally so that
patient feedback is viewed
and acted upon by GPs?
7. 6
What can we do locally so that
patient feedback is viewed
and acted upon by GPs?
Editor's Notes
Legal and contractual requirement for all NHS providers and commissioners
Patient Participation Groups – since 1972!
General Practice Patient Survey – nationally
Online feedback: Patient Opinion; NHS Choices
Local sources of patient feedback: local surveys; complaints and compliments; comments boxes; etc
Friends and Family Test every GP practice from 1 December 2014
‘Would you recommend this service…..?’
Detailed guidance due later this month
Practices will be able to choose their own collection methodology and might want to use a range of different methods to encourage participation from all patient groups. NHS England will publish advice, case studies and support on how to collect the FFT feedback. Practices should carefully consider which data collection methods best suit the needs and preferences of their patients, across the range of services they provide.
