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Patient Participation in
General Practice
Emily Carter, Regional Head of
Patient and Public Voice
@NHSEmily
Overview of this session
• Patient participation in general practice
• What already exists?
• What’s new?
• Table discussi...
What already exists?
3
What’s new?
Friends and Family Test
•Friends and Family Test in every GP practice from
1 December 2014
• ‘Would you recomm...
What’s new?
New enhanced service for GPs
•New contract for GPs: optional incentive scheme for
practices to work with their...
6
What can we do locally so that
patient feedback is viewed
and acted upon by GPs?
6
What can we do locally so that
patient feedback is viewed
and acted upon by GPs?
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Participation in general practice presentation 1330

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Participation in general practice presentation 1330

  1. 1. Patient Participation in General Practice Emily Carter, Regional Head of Patient and Public Voice @NHSEmily
  2. 2. Overview of this session • Patient participation in general practice • What already exists? • What’s new? • Table discussions • Group feedback 2
  3. 3. What already exists? 3
  4. 4. What’s new? Friends and Family Test •Friends and Family Test in every GP practice from 1 December 2014 • ‘Would you recommend this service…..?’ • At least one follow-up question •Practices can choose method(s), follow up question(s), and whether to use external supplier 4
  5. 5. What’s new? New enhanced service for GPs •New contract for GPs: optional incentive scheme for practices to work with their patient groups to review and act on patient feedback •Key requirements – for £0.36 / registered patient: • Develop / maintain well functioning patient group • Review feedback on a regular basis • Agree improvement action plan • Publicise improvements made – ‘you said….we did’5
  6. 6. 6 What can we do locally so that patient feedback is viewed and acted upon by GPs?
  7. 7. 6 What can we do locally so that patient feedback is viewed and acted upon by GPs?

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