1.
Patient Participation in
General Practice
Emily Carter, Regional Head of
Patient and Public Voice
@NHSEmily

2.
Overview of this session
• Patient participation in general practice
• What already exists?
• What’s new?
• Table discussions
• Group feedback
2

3.
What already exists?
3

4.
What’s new?
Friends and Family Test
•Friends and Family Test in every GP practice from
1 December 2014
• ‘Would you recommend this service…..?’
• At least one follow-up question
•Practices can choose method(s), follow up
question(s), and whether to use external supplier
4

5.
What’s new?
New enhanced service for GPs
•New contract for GPs: optional incentive scheme for
practices to work with their patient groups to review and
act on patient feedback
•Key requirements – for £0.36 / registered patient:
• Develop / maintain well functioning patient group
• Review feedback on a regular basis
• Agree improvement action plan
• Publicise improvements made – ‘you said….we did’5

6.
6
What can we do locally so that
patient feedback is viewed
and acted upon by GPs?

7.
6
What can we do locally so that
patient feedback is viewed
and acted upon by GPs?