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Participation in general practice presentation 1330

  1. 1. Patient Participation in General Practice Emily Carter, Regional Head of Patient and Public Voice @NHSEmily
  2. 2. Overview of this session • Patient participation in general practice • What already exists? • What’s new? • Table discussions • Group feedback 2
  3. 3. What already exists? 3
  4. 4. What’s new? Friends and Family Test •Friends and Family Test in every GP practice from 1 December 2014 • ‘Would you recommend this service…..?’ • At least one follow-up question •Practices can choose method(s), follow up question(s), and whether to use external supplier 4
  5. 5. What’s new? New enhanced service for GPs •New contract for GPs: optional incentive scheme for practices to work with their patient groups to review and act on patient feedback •Key requirements – for £0.36 / registered patient: • Develop / maintain well functioning patient group • Review feedback on a regular basis • Agree improvement action plan • Publicise improvements made – ‘you said….we did’5
  6. 6. 6 What can we do locally so that patient feedback is viewed and acted upon by GPs?
  7. 7. 6 What can we do locally so that patient feedback is viewed and acted upon by GPs?

Editor's Notes

  • Legal and contractual requirement for all NHS providers and commissioners
    Patient Participation Groups – since 1972!
    General Practice Patient Survey – nationally
    Online feedback: Patient Opinion; NHS Choices
    Local sources of patient feedback: local surveys; complaints and compliments; comments boxes; etc
  • Friends and Family Test every GP practice from 1 December 2014
    ‘Would you recommend this service…..?’
    Detailed guidance due later this month  
    Practices will be able to choose their own collection methodology and might want to use a range of different methods to encourage participation from all patient groups. NHS England will publish advice, case studies and support on how to collect the FFT feedback. Practices should carefully consider which data collection methods best suit the needs and preferences of their patients, across the range of services they provide.
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