1. MURALI.R
09003386085
murali.tr08@gmail.com
Work Experience:
SIFY Technologies Ltd, Chennai as Customer Support Associate.
Duration : 21 Months [From April 2014 to till date]
Designation: Associate [Networking & MIS]
Skill Set In networking platform:
 Providing first level technical support for corporate customers for their VPN,IVPN and MPLS
 Performing first level troubleshooting on ISDN, Bridge broadband, Broadband, Leased Line.
 First Level Troubleshooting of customer Network Connectivity in PE router and Switches.
 First Level Troubleshooting on latency issues faced by the customers and providing best path in reaching their
destinations across the world.
 Responsible for taking regular system backups, daily network hygiene check and re-storing process.
 Testing of Customer’s IP's on Black-listing and De-listing the same.
 Monitoring and reporting the CPU utilization, Memory utilization, Traffic, and bandwidth usages of the routers.
 Customer network monitoring using a Beacon ware tools.
 Coordinating with the internal teams for the customer ticket and infrastructure issues.
 Giving training and presentation to fresh engineers.
 Maintaining, Preparation and modification of Network diagrams.
Skill Set In MIS:
 Management reports auditing the SLA calculation in CRM
 Excel work Lookup concept .pivot table etc.
 Making all partner customer reports. For calculation of service impact cases for every month.
 We have SLAs for all the process we should calculate the same for all the agents.
 Making client call for every week etc.
 Communicating and follow-ups to customers about CM (change management) activity using Mail-Merge.
 24*7 support for CM activity
 IONI CUSTOMER SERVICE PORTAL:Monitoring Band-width Utilization Graphs as per Customer Usage &
rectifying the Improper Polling by using Networking tool PUTTY.
ACADEMICPROFILE:
 MCA from COLLEGE OF ENGINEERINGGUINDY(ANNA UNIVERSITY) on May 2012
 B.Sc (Physics from SRI SUBRAMANIYA SWAMY GOVT ARTS AND SCIENCE COLLEGE on May 2007.
 HSC From GOVERNMENT HIGHER SECONDARY SCHOOL, K.G.KANDIGAI on May 2003

2. SOFTWARE PROFICIENCY:
Programming Language : C, C++, JAVA (Basic)
Operating Systems : Microsoft Windows Family
CERTIFICATIONS:
 Having knowledge in Telecom Technician-GSM,GPRS & CDMA Mobile Servicing(HW & SW)
ACADEMIC PROJECTPROFILE:
Project Title : Privacy in data publication using t-closeness
Environment: java, Oracle
Project Description:
The objective of this system is to develop a system that provides a privacy preserving data publication. It has several
drawbacks such as heavy information loss, difficulty of supporting marginal publication, and so on. To overcome these
drawbacks,CLOSENESS, a new privacy measure technique was developed. CLOSENESS lends itself elegantly to the
hard problem of data publication. In particular, unlike generalization that can release only restricted data, this technique
can be easily used to publish any data’s with strong privacy guarantees.
PERSONAL PROFILE:
NAME : R, MURALI
DATE OF BIRTH : 05-07-1986
SEX : MALE
MARITAL STATUS : SINGLE
LANGUAGE KNOWN (TO SPEAK) : ENGLISH, TAMIL and TELUGU.
SOCIAL STATUS : OC
DISABILITY STATUS : ORTHOPEDIC
PERSENTAGE OF DISABILITY : 5O%.
EXPECTATION:
Hunting for a career that gives me Recognition, Growth, Performance, Appraisal, Motivation & more for
satisfaction.
Declaration
I declare that all the above statements are correct to the best of my knowledge and belief.
DATE :
PLACE: Chennai (MURALI.R)