1. NAME: Mohit Singh
ADDRESS: Dhakpura, Raniavali,
Bulandshahar, U.P.
CONTACT No:+918797136602
+919023212282
EMAIL ID: mohit02friend4u@gmail.com
Objective:
 To work hard in a competitive environment equipped with cutting-edge
Technologies in the IT field with customer satisfaction.
Qualification:
 PROFESSIONAL QUALIFICATION: B.TECH in Electronics & communication Engineering from
ADESH INSTITUTE OF ENGG. & TECHNOLOGY, FARIDKOT (PTU, JALANDHAR)
 ACADEMIC QUALIFICATION:
 Intermediate (10+2) from CBSE in Year 2007.
 10th
in Year 2005 from CBSE.
Training And Work Experience:
 Six weeks industrial training in Embedded System from Netmax Technologies,
Chandigarh.
 six months training in Telcoma Technologies pvt ltd (Chandigarh)
 18 month work exp. With delta galaxy engineering services pvt. Ltd on the project
of ceragon in patna.
 Installation and commissioning of ceragon IDU and ODU, Survey, link etc.
 Currently working with ONE97 communications (Paytm.com) from Jan’14 to
present.
 Providing details to Cybercell , bank and also to the customer for those transactions
which is fraudulently done on Paytm.com.
 Check the transactions details and refund the amount to the user if amount is
refundable.

2.  Monitoring the customers Paytm account and block those account which looks
suspicious .
 Taking followups with the Merchants over the Fraudulent tranaction which is done
using Paytm gateway.
 Coordinate with the FFHD team if its possible to stop the delivery of the Product.
 Handling customer’s queries through email.
 Ensuring zero tolerance level for fraudulent transactions.
 Preparation of various reports like Productivity, Quality Compliance, Attendance
etc.
 Solving irate customers queries on Grievance.
 Doing internal audits to identifiy internal frauds.
 Monitoring reselling and fraudulent activites.
IT and Computer skills:
 Good knowledge of Windows server 2008.
 Troubleshooting of PCs and laptops.
 Good knowledge of operating system like Windows XP, Windows 7 etc.
Hobbies:
 Playing and Watching Cricket.
 Playing and Watching football.
 Movies etc.
Mohit singh