Mohammed Abdul Mannan is an IT professional with over 6 years of experience in network administration and technical support. He has technical certifications including CCNA and MCSE. His experience includes roles as an IT Specialist with Architecture & Planning Group in Abu Dhabi, where he installed, configured, and troubleshot networking equipment and servers. Prior to that, he worked as a Desktop Support Engineer for SiTEL in India, where he installed and configured desktops, laptops, and applications. He is seeking new opportunities and has strengths in teamwork, adaptability, and a passion for learning.

1. MOHAMMED ABDUL MANNAN
Abu Dhabi, UAE.
Phone No: +971-55-4795636
E-mail: mannan4499@gmail.com
Summary:
An IT professional with over 6 years of experience in Administration, Installation, configuration,
escalation support, maintenance, implementation and troubleshooting of various technologies
including Windows Server Administration and Network Administration for medium to large
corporate environments.
TECHNICAL CERTIFICATIONS & SKILLS
CCNA (Routing & Switching) (Cisco ID: CSCO13068012)
CCNP (R & S Pursuing)
OJT (On Job Trainee) HCL Info systems
 MCSE Diploma
 A+ (Hardware)
 N+ (LAN Networking)
T ec hnic al Skills
Cisco Routers/Switches: Cisco IOS, Routers (3900, 2900, 1900), Cisco Catalyst (3560, 2950,
2960) Connectivity & Hardware: HP Blade Server, Dell Nas Storage with RAID Systems,
SonicWall Firewall SOHO CDP, VPN, PPP, ACL, Network Address Translation (NAT), OSPF,
RIPng, RIPv2, OSPF, EIGRP, VTP, SNMP, ARP, TCP, UDP, Static Routing, VLAN Trunking, Multi-
Area OSPF, VLAN, VTP, HSRP, STP, SVI, Ether channel, BPDU, Portfast, GLBP.
Enterprise Technologies:
Windows 2012 Server, 2008 Storage Server, Windows XP/VISTA/7, 8, 10, Desktop & Laptop
Hardware Upgrade
ARCHITECTURE & PLANNING GROUP Abu Dhabi, UAE
Designation: IT Specialist Sept 2009 – At Present
Roles & Responsibilities
 Installing, Configuring and Troubleshooting of Networking Equipments: Routers and
Switches.
 Managing, Maintaining and Configuring an Internet work with the help of WAN technologies
like PPP, VPN and Routing Protocols: OSPF, EIGRP, and RIPv2.
 Basic knowledge of Multi-Protocol Label Switching (MPLS), Voice over IP (VoIP) and routing
protocol BGP
 Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP,
FTP, TFTP)
 IP addressing and sub netting, Routing concepts
 Sound knowledge of routing protocols - RIP V2, OSPF and EIGRP

2.  Switches: Basic Configuration and Vlans setup Including InterVLAN Routing on Cisco 3960,
2950, 2960 switches.
 Router: Configured basic Configuration and IP Routing of Cisco 2500, 2600, 1800
 Back-up and restore of all critical resources including router IOS, System State data
 Good knowledge of wan solution, protocol HDLC,PPP, VPN
 Implemented SNMP on devices to allow for network management
 Implemented traffic filters using Standard and Extended access-lists,
 Implementation of HSRP, DHCP, DNS, FTP, TFTP, MRTG.
 Perform Troubleshooting end-to-end between the two sites
 Maintain documents of work perform during the day
 Implemented Sonic Wall SOHO Firewall
 Securing the Network Ports with Port Security
 Upgrade Cisco Routers, Switches IOS using TFTP
 Managing and Maintaining a Microsoft Windows Server 2012 Network Infrastructure
including Active Directory, Group Policy, DNS, DHCP, IP-Addressing. Installing and
configuring File and Print Servers.
 Configuration and updating of antivirus software like Kaspersky and Symantec Endpoint
Protection antivirus.
 Active directory management, NTFS security, disk quota management
 Updating servers with latest service packs and hot fixes.
 Active Directory users and groups management.
 Creating standard Net-backup policies and taking back-up of the servers. Restoring the data
as per the customer request
 Managing User accounts using Active Directory
 Securing network resources with shared folder permissions, Implementing file security
system.
 Technical support of Operating System (Windows 10, 8, 7 )
 Software Installation & Outlook configuration & Troubleshooting
 Maintaining software and hardware inventory/documentation, generating the reports related
to all IT applications and the corresponding changes in the existing infrastructure is being
reported
 Correlating with the IT vendors for the service of existing products and order for new
systems
SiTEL Hyderabad, INDIA
Designation: Desktop Support Engineer Jan. 2006 – Feb. 2009
 Installing Desktops & Laptops, Upgrades of hardware and software products to existing
products
 Installation of Operating Systems and Applications
 Desktop applications Process software’s including MS Office, MS Internet Explorer,
Symantec Anti-Virus Corporate edition etc.
 Configuring & trouble shooting MS Outlook
 Configuring the Printer Queue in the Network

3.  Configuration, Troubleshooting and Maintenance of the IT/Network infrastructure
 Interaction with other branches and Coordination with NOC, Sitel-Omaha for technology
issues
 Training of new executives joining in Technology Team and clients on the Software’s used in
organization
 Maintaining Asset Inventory and Change Management. Independently or In a Team
 Contacting with Vendors for the replacement of Defective parts
Educational Qualification:
Bachelor of Commerce (2004)
Osmania University, India
Strengths:
 I have a passion to learn and self-Motivation to achieve it.
 Hard working, Confident and dedicated towards goals.
 Quite Adept to new system/environment
 Team Player
 Experience in Multi-cultural environment.
Personal Information:
Date of Birth - 5th February 1983
Nationality - Indian
Marital Status - Married
Languages Known - English, Hindi, Arabic (Basic)
Visa Status - Residence Visa (Transferable)
UAE Driving License - 2185980