E-Consultation platforms will become increasingly important as social distancing measures require doctors to adapt to online consultations. Doctors need personalized online consultation profiles to help patients remotely. Key considerations for effective online consultations include: structured consultations without creating panic, options for chat, audio, or video depending on needs, ability to report parameters like blood pressure remotely, and archiving past consultations for future reference. Good platforms provide intuitive interfaces, secure data storage, payment convenience, easy profile creation and sharing links with patients, and archiving of past consultations. Lybrate ensures security and privacy through HIPAA compliance.

1. E-Consultation

2. Doctor Consultation will have to Adapt with the Challenging Times
While One on One consultations have been the norm in Doctor-Patient interactions,
social distancing will increase the usage of Online Consultations in different forms
In these changing scenarios, each doctor must have a personalized Online Consultation Profile to adapt and help his patients
COVID-19 has coerced people to
practice social distancing
Normal State Situation in Pandemic
Chat Audio Video
Doctor must have all Options for Online Consultation
- Structured way of consultation without creating any Panic
- Connectivity in times of Emergency where either Doctor or Patient
cannot meet in Person
Advantages
- Cannot measure important body function parameters like BP, Blood
Sugar etc in person, will have to rely on Patient reporting
- Not good for first time consultation. Must rely fully on patient
reported parameters
Disadvantages

3. Easy User Interface
Should provide intuitive WhatsApp
style interface with zero learning
needed
Data Security and
Storage
All requisite Data Privacy Protocols
must be maintained for securing
Patient Data. Also all previous
consultations must be archived and
saved for future reference
Payment Convenience
Patients should be allowed to pay for consultation as
per their convenience using credit/debit card, net-
banking or mobile wallet such as Paytm/GPay etc
Sharing Link to Existing &
New Patients
Doctors should be able to send Link of
only his personalized online
consultation to get his existing pool of
patients on the Application easily.
Archive Previous
Consultations
Also all previous consultations with
each Patient must get stored in that
patient's account for future reference.
Personalized Settings
Easy profile Creations and Doctors should be
able to set timings of consultation , fee etc as
per their needs and preferences and should be
able to forward the link via whatsapp, sms and
Email
What Doctors Expect from a Good Online Consultation Software

4. Why
• Lybrate is having HIPAA complied protection
• HIPAA: The Health Insurance Portability and Accountability Act, sets
the standard for protecting sensitive patient data. Any company that
deals with protected health information (PHI) must ensure that all the
required physical, network, and process security measures are in
place and followed.

5. Frequent Ask Questions

6. How does this e-consultation work?
Dr will share
the link with
patients &
other
peoples
HCPs profile is
created & link is
share with HCP
HCPs is finalized
and confirmed.
Collect documents
from Drs for
creating Online
account profile
HCPs clicks on the link, downloads the
app, verifies his mobile number via OTP,
logs inside the App, verifies/edits his
data entered, sets his consultation
timing, fee, links his bank account and
completes the other settings and
submits. Within 4 to 12 Hrs he gets
Personalized e-consultation link.
Patient will book the
appointment by paying
consultation fee of Dr.
Doctor gets a notification
on his App in Mobile.
At decided time
HCP will do the
consultation
All consultation are
recorded automatically
for any future Ref.
Archives are available
to HCP for future ref.
Payments are settled
to Doctors at T+3
Days automatically as
per RBI Guidelines.

7. 2. How confirmed HCPs profile is created ?
Ans: There is a Google Form Link which either HCP or field force can filled after collecting documents and details from
Doctor.
3. Documents require for creating HCP profile ?
Ans: Following documents are require:
• Copy of govt issued photo ID proof
• Copy of medical registration certificate
• Dr photo (with face clearly shown)
3. How do patients register? How are their log in details secured?
Ans By clicking on the link provided by HCP. Login details secured via their mobile number once payment for HCP is
done.
4. How are patients assigned to an HCP?
Ans: Lybrate do not assign patients to any HCP. HCP sends his online consult link to patient and patient sees only that
HCP for booking.

8. 5. Is there an account activation process with a unique id and password?
Ans: Yes for every HCP. he/she can Login via his Mobile Number and OTP only to access his/her Profile.
6. Which is the payment gateway?
Ans: Lybrate use multiple payment gateway providers. PayU, Ola Money, PayTM, Airtel Money.
7. Do Lybrate have standard wallets/banks/credit cards for patients to pay HCP fees?
Ans : Yes
8. How are HCP fees decided?
Ans: HCP Decides himself. Lybrate do not do that.
9. What will be the charge of using e-consultation platform to HCPs?
Ans: No charge will be incurred by HCPs. 10% fee as “internet handling fee” will be charged to patients.

9. How Dr will login & after account is
created

20. How patient will book the appointment