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Measuring the ROI and business outcomes of the employee experience - Michael Thomas
- 1. Measuring ROI and Business Outcomes of the Employee Experience
- 2. Great Place To Work • Country Director, Ghana • Senior Vice President, Africa • Country Director, Nigeria OTHERS • Strategy Consulting • Financial Advisory • Commercial Pilot Partners In People Africa • Managing Partner
- 3. HR Conscience of the Organization Creating a Culture of Care, Connection & Support Engaging Millennials Impact of Toxicity What How Why Laying a Foundation
- 4. A. The People B. The Bottomline C. The Impact D. The Business WHAIS HR RESPONSIBLE FOR D. The Business Laying a Foundation - Why
- 5. Laying a Foundation - Why IS THE LANGUAGE OF BUSINESS WHA A.English B. Yoruba C. Igbo D. Hausa E. OtherE. Other The language of business is not English. It is numbers. As such, you can’t be a great business person if you can speak that language.
- 6. Laying a Foundation - How FASTER/QUICKER BETTER MORE IMPACTFUL BIG DATA Data on its own is useless Interpreting and applying it to solve issues is the difference maker
- 7. Laying a Foundation AI isn’t going to replace “human”. It’s role is to augment The integration of HR metrics with other business metrics from within, as well as outside of the organization, to understand the complex factors which affect the current workforce and make predictive decisions about the future workforce.
- 8. Start with the end in Sight - Think outcomes Program/Activity Outcomes • Engagement Score • Number Trained •New benefits added Bottom Line • Financial Performance • Market Share • Employee Productivity • Customer Service • Safety • Turnover Connecting the Dots
- 9. Start with the end in Sight - Think outcomes Connecting the Dots Gather Baseline Data Check/Reference periodically Identify surprises
- 10. Financial Services Firm >10,000 Case Study Impact of Employee Engagement on the Business Gathered employee engagement data at branch level Analyzed against performance data Identified driver - leadership Correlated the information against 360o appraisals Business Impact • Customer Service • Deposits • Non-interest products Surprise - significantly less cases of Fraud.
- 11. Multinational Group >10,000 Case Study Impact of Culture Transformation Project on the Business What should change if we achieved program outcomes? Revenue. Fraud. New Product/Solutions
- 12. THANK YOU