In this module, participants will be introduced to the contributing factors for implementing a successful change management initiative within an organization. By the end of this module, participants will be able to create a draft change management strategy and plan.
2. |
01
02
03
04
Change
Factors
Change
Levels
Change Curve
Change Resistance
05Change Strategy
Change Factors
Consider Hard Factors and People Factors first
Change Levels
Account for three levels of change management
Change Curve
People experience change in stages similar to grief
Change Resistance
Fear, lack of trust, and personal factors all contribute to
resistance
Change Strategy
Build your change management plan and strategy
MANAGING CHANGE
2
3. |
01
02
03
04
Change
Factors
Change
Levels
Change Curve
Change Resistance
05Change Strategy
Change Factors
Consider Hard Factors and People Factors first
Change Levels
Account for three levels of change management
Change Curve
People experience change in stages similar to grief
Change Resistance
Fear, lack of trust, and personal factors all contribute to
resistance
Change Strategy
Build your change management plan and strategy
MANAGING CHANGE
3
4. |
A
B
Hard Factors
People Factors
We as leaders need to
consider both hard factors
and people factors in order
to succeed
Consider
Both
CHANGE FACTORS
4
5. |
01
02
03
04
Change
Factors
Change
Levels
Change Curve
Change Resistance
05Change Strategy
Change Factors
Consider Hard Factors and People Factors first
Change Levels
Account for three levels of change management
Change Curve
People experience change in stages similar to grief
Change Resistance
Fear, lack of trust, and personal factors all contribute to
resistance
Change Strategy
Build your change management plan and strategy
MANAGING CHANGE
5
6. |
Individual
Understanding how people
experience change and the support
they will need to adapt to the
change successfully
Enterprise-Wide
Drastic change to create competitive
differentiation
Initiative
Projects that will impact large groups
of people within an organization
THREE LEVELS OF CHANGE MANAGEMENT
6
16. |
01
02
03
04
Change
Factors
Change
Levels
Change Curve
Change Resistance
05Change Strategy
Change Factors
Consider Hard Factors and People Factors first
Change Levels
Account for three levels of change management
Change Curve
People experience change in stages similar to grief
Change Resistance
Fear, lack of trust, and personal factors all contribute to
resistance
Change Strategy
Build your change management plan and strategy
MANAGING CHANGE
16
18. |
STAGES OF CHANGE
The Change Curve
18
Positive
Negative
Stage 1 2 3 4
State Status Quo Disruption Exploration Rebuilding
Reaction Shock, Denial Anger, Fear Acceptance Commitment
Action Communicate
Information
Watch, Listen,
Support
Give Time to
Explore and Test
Celebrate!
Impact
19. |
01
02
03
04
Change
Factors
Change
Levels
Change Curve
Change Resistance
05Change Strategy
Change Factors
Consider Hard Factors and People Factors first
Change Levels
Account for three levels of change management
Change Curve
People experience change in stages similar to grief
Change Resistance
Fear, lack of trust, and personal factors all contribute to
resistance
Change Strategy
Build your change management plan and strategy
MANAGING CHANGE
19
20. |
MANAGING CHANGE RESISTANCE
02
03
01
FEAR
Fear of losing something or feeling
incompetent
LACK OF TRUST
Lack self-efficacy or that the initiative
will succeed
PERSONAL
STABILITY
Impact to finances or routines
20
21. |
01
02
03
04
Change
Factors
Change
Levels
Change Curve
Change Resistance
05Change Strategy
Change Factors
Consider Hard Factors and People Factors first
Change Levels
Account for three levels of change management
Change Curve
People experience change in stages similar to grief
Change Resistance
Fear, lack of trust, and personal factors all contribute to
resistance
Change Strategy
Build your change management plan and strategy
MANAGING CHANGE
21
22. |
01
02
03
04
Objective
Working as a group, identify an upcoming
initiative or enterprise change that will affect
employees within your department. Prepare an
action plan that will help move your employees
through stages 1-4 of the Change Curve.
Mitigation
Define how you as leaders will address change
resistance. Include a timeline the includes
approximate dates and descriptions of actions
steps to deploy that will help mitigate change
resistance.
Plan
Identify communication dates, schedule
question and answer sessions, and check-in
meetings with employees.
Change Curve
Define to help move employees
through each stage
Identify
Identify and describe areas of change
resistance
Define
Define the initiative
CREATING A CHANGE STRATEGY
22
23. |
01
02
03
04
Change
Factors
Change
Levels
Change Curve
Change Resistance
05Change Strategy
Change Factors
Consider Hard Factors and People Factors first
Change Levels
Account for three levels of change management
Change Curve
People experience change in stages similar to grief
Change Resistance
Fear, lack of trust, and personal factors all contribute to
resistance
Change Strategy
Build your change management plan and strategy
MANAGING CHANGE CLOSING
23
Poll Title: A team of 20 people must use an iPhone app to submit their expense statements. Previously they used paper forms.
https://www.polleverywhere.com/multiple_choice_polls/F3ooAV7GbkFZ0jdOIzbBI?display_state=instructions&activity_state=opened&state=opened&flow=Instructor&onscreen=persist
Poll Title: A team of 20 people must use an iPhone app to submit their expense statements. Previously they used paper forms.
https://www.polleverywhere.com/multiple_choice_polls/F3ooAV7GbkFZ0jdOIzbBI?display_state=chart&activity_state=closed&state=closed&flow=Instructor&onscreen=persist
Poll Title: A team of 20 people must use an iPhone app to submit their expense statements. Previously they used paper forms.
https://www.polleverywhere.com/multiple_choice_polls/F3ooAV7GbkFZ0jdOIzbBI?display_state=chart&activity_state=closed&display=correctness&state=closed&flow=Instructor&onscreen=persist
Poll Title: Three business units will be combined in order to gain efficiencies. Employee job duties will not change; however, two Managers will transition out of the department.
https://www.polleverywhere.com/multiple_choice_polls/qH2wBz9yCgGWqLiQT236B?display_state=instructions&activity_state=opened&state=opened&flow=Instructor&onscreen=persist
Poll Title: Three business units will be combined in order to gain efficiencies. Employee job duties will not change; however, two Managers will transition out of the department.
https://www.polleverywhere.com/multiple_choice_polls/qH2wBz9yCgGWqLiQT236B?display_state=chart&activity_state=closed&state=closed&flow=Instructor&onscreen=persist
Poll Title: Three business units will be combined in order to gain efficiencies. Employee job duties will not change; however, two Managers will transition out of the department.
https://www.polleverywhere.com/multiple_choice_polls/qH2wBz9yCgGWqLiQT236B?display_state=chart&activity_state=closed&display=correctness&state=closed&flow=Instructor&onscreen=persist
Poll Title: A boutique marketing firm will add a new product offering designed to help their clients enhance social media presence. All 50 employees must learn several new skillsets and processes in order for the firm to remain competitive.
https://www.polleverywhere.com/multiple_choice_polls/VwPAkK9SSWIdhosZoDirr?display_state=instructions&activity_state=opened&state=opened&flow=Instructor&onscreen=persist
Poll Title: A boutique marketing firm will add a new product offering designed to help their clients enhance social media presence. All 50 employees must learn several new skillsets and processes in order for the firm to remain competitive.
https://www.polleverywhere.com/multiple_choice_polls/VwPAkK9SSWIdhosZoDirr?display_state=chart&activity_state=closed&state=closed&flow=Instructor&onscreen=persist
Poll Title: A boutique marketing firm will add a new product offering designed to help their clients enhance social media presence. All 50 employees must learn several new skillsets and processes in order for the firm to remain competitive.
https://www.polleverywhere.com/multiple_choice_polls/VwPAkK9SSWIdhosZoDirr?display_state=chart&activity_state=closed&display=correctness&state=closed&flow=Instructor&onscreen=persist