3. Vocabulary
Burglary
Robbery
Shoplifting
Mind mapping
Brainstorming
Value judgment
Trade off
Stereotyping
Tact
Globalization
Intranet
Internet
Extranet
Time utility
Warrant
Cash flow
Integrity
Sales revenue
4. Five basic principles for a good CV
1. Concentrate on the essentials
1. you fail to make the right impact, you missed your chance.
2. Be clear and concise
1. Use short sentences
2. Give specific examples
3. Always adapt your CV to suit the post you are applying for
1. Do not artificially inflate your CV
4. Pay attention to the presentation of your CV
1. Put the most relevant information first.
2. Pay attention to spelling and punctuation
5. Check your CV once you have filled it in
1. Correct any spelling mistakes
5. a) “My life was good, and then uncle Marshal went and screwed the whole thing up” (Ted – narrator)
b) “It was finger painting day at school and a 5-year-old boy got to second base with me” (Lilly)
c) “Marshal was in the second year of Law school, so he was pretty good at thinking on his feet” (Ted –
narrator)
d) “Did you know there is a Pot Tart under your fridge?” (Lilly). “No, but dibs” (Marshal)
e) “I never do anything crazy. I’m always waiting for the moment. Planning the moment. Well, she’s
leaving tomorrow. This may be the only moment I’m gonna get. I gotta do what that guy couldn’t. I gotta
take the leap” (Ted) [fall in love and get married or death]
f) (Marshal pops a Champaign bottle) “I’m so turned on right now” (Lilly)
(d) right to have or use something (a) ruin something
(f) aroused (c) have an idea quickly
(e) jump (b) touch the women’s breasts
7. Customer care: Great service
1. Go to extra mile,
extraordinary service to
every costumer
2. Bottom live is derived from
customer satisfaction
3. Great service is an
honorable profession
4. Great service to each other,
a well as to our guest
Customer
satisfaction doesn’t
just impact the
business’ bottom
line, it also impacts
team morale and
retention rate.
12. Shared value
1. What is Shared Value about?
The shared Value is a connection between
a company’s economic development and
its positive impact on the community.
2. Which are the three main ways of
creating Shared Value?
Rethinking and Redesigning
Redefining productivity in the Value Chain
Promoting and Facilitating the
Development of other business and
community aspects.
1. What is the difference between Share
Value and Corporate Social
Responsibility?
While corporate social responsibility
focuses on the responsibility that the
company has with the activity it performs
or with society to generate a good image,
the shared value focuses on the idea that
we can all win, since the shared value goes
beyond these ideas.
14. Company in Trouble - Vocabulary
Give someone the green light
To give permission for something to happen
Double-check
To check once more to be absolutely sure
See something in black and white
To read something on paper
Keep track of something
To say informed about something
15. Mean business
To be very serious
Be in the red
To have a negative balance in your bank account
Run short
To not have enough of something
Get off the ground
To get something started
A handout
Money paid illegally for favourable treatment
16. In the pipeline
To be in the planning
Cut back
To reduce expenses
Cut corners
To economise
Extra ones
To waste more than you should / To sell your shares / To sell your company