There's a trend influencing our entire society and it's significantly impacting medical practices and patient payments. This trend is known as digitalization. https://www.tsys.com/solutions/products-services/merchant/solutions-by-industry/health-public-services/

1. Digitalization, Payments
and the Practice
November 2018
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2. DIGITALIZATION
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• Connectivity for everyone
to everything, anywhere
and at any time
• Tools to analyze and use
digital data in new ways

3. EFFECT ON EVERY DAY LIVES
3
Ability to interface with technology anywhere, anytime on any
device.
Creation of physical materials on the spot.
Continuous linking of the physical world to the digital.
Accessibility of intelligence and data for analysis and decision
making.
Exchange of goods, services or money outside of traditional
establishments such as stores and banks.

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Digitalization
at the Practice

5. “DIGITAL” HEALTHCARE
The latest technologies
are designed to make
healthcare easier,
faster, better, and most
important: enjoyable.
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6. ONLINE PRESENCE
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ABC Smiles Forever
We are the dental experts!

7. KNOW YOUR PATIENTS
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Comprehensive
capabilities
and regulatory
expertise
Experience in the
complex financial
services regulatory
landscape
Members of a particular generation will develop and share similar
values, beliefs and expectations. Each has their own style of
preferred communication and habits that impact their expectations at
the practice.

8. WHAT SHAPES A GENERATION?
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PARENTING ECONOMICSTECHNOLOG
Y

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33% of Baby Boomers have used mobile
payments indicating they are comfortable
with digital payments.

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80% of the Gen X generation own smart-
phones with the second highest adoption of
mobile payments.

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More than 95% of Millennials have
computers, use instant messaging to
communicate, and are on social media.

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By 2020, Post Millennials will be 40% of all
consumers and are the generation most
comfortable with digital and mobile payments.

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Being precise on each
generations preferred method
of communication and way
they prefer to pay can
improve the relationship with
the practice.

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“Consumers are spending more
time than ever on social networks,
and in turn the way they search for
providers is evolving. If practices
want to stay relevant they need to
embrace these new marketing
channels.”
Michael Turner, CEO of 1-800-DENTIST

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Digitalization
and Communication

16. POWER OF THE INTERNET
0 1 2 3 4 5 6 7
Mobile users
Internet Users
Global Usage in Billions
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2018
2018
4.6 BILLION USERS 2020
1.7
6.0 BILLION USERS
4.7
2020

17. NEW PATIENTS
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 Most patients go online to find and
research providers and what they offer.
 Most patients need to see or hear about
a practice between 3 and 5 times before
responding.
 Most patients will further verify by
going to the website or reading reviews
before reaching out.

18. EFFECTIVE COMMUNICATION
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Website
Social Media
Email

19. SOCIAL MEDIA
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Community
Involvement
Shares about
activities at
the office
Technology
updates at the
practice
Patient
milestones or
achievements

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Automation
at the Practice

21. BACK OFFICE ADVANTAGES
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Improved payment handling
cash flow
Improved record keeping
patient accounts
Improved office efficiency
saving staff time

22. PAYMENT ASSURANCE
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RECURRING PAYMENT PLANS
Offer patients a flexible plan to pay for service
ONLINE PAYMENTS
Allow patients to pay at convenient times
ACCEPT ALL PAYMENT TYPES
Credit, debit, HSA/FSA cards and electronic checks

23. TIMES ARE CHANGING
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Boost staff
productivity
and morale
Improve the
Patient
Experience
Accelerate
payment
processing

24. THE COURSE FOR THE FUTURE
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Connection ConvenienceCommunication

25. QUESTIONS?
844.259.4426
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