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Devops a Journey (LinkMobility project report)
- 1. DevOps – A journey toward higher service quality
- 2. Who are we? • Michael Åhs - Knowit Amende • Architect with a license to DevOps • Per Magnar Teigen – LINK Mobility • Product owner & Push to Pull umbrella • Go-to-person if you're interested to know more about the product
- 3. Brief LINK presentation LINK Mobility is the largest provider of mobile solutions for businesses in the Nordic market. • SMS gateway solutions + OTT • Mobile payments • Mobile Loyalty & Customer Club solutions • LINK Mobility Group ASA • More than 15 years experience in the mobile market • Listed at Oslo Stock Exchange • More than 210 skilled employees located in Finland, Norway, Sweden, Denmark, Germany, Spain and the Baltics 3
- 4. Nokia – My first phone
- 5. Garage Company to World Leader
- 7. Disruption for Payments – How to invoice millennials? 7
- 8. Mobile Invoice • A product "mobilizing" invoices and payment requests • Ship invoices in digital format – reach the users where they are! • LINK enables the most popular Payment Service Providers in different markets • Reduces payment conversion lead time • Use receipt page for upsales and VAS services
- 10. Beginning of the Journey
- 11. Background – Challenge Religion instead of Value Ad-hoc Quality Strategy Silos Challenges
- 13. Best Bang for the Buck
- 14. Terminology
- 15. Agile and Dev Ops
- 18. Continuous Delivery Learning Lessons
- 19. Journey – Seven CD learning lessons 1 2 3 45 6 7
- 21. Stable Teams that Share Customer’s Pain 2
- 24. Automate, the right, tests 4
- 26. Decouple Deploy and Release 6
- 27. Unleash - Feature Toggle Service Benefits 1. Easy with granular control 2. One central place 3. High performance & resilience And, made in Norway https://github.com/Unleash 6
- 28. Motivate Collaboration and Delivery 7 Jouni Jätyri
- 30. Dev Ops Journey Continues
- 31. LINK Journey Continues • Grand vision – LINK is the leading provider of digital mobile invoice deliveries in Europe • Our kids will laugh when thinking of their parents receiving invoices on paper through regular mail • Mobile Invoice - the invoice choice of the future
- 32. Thank you Mika Helakoski - Link Mobility Oy Mika.helsaskoski@linkmobility.com +358 50 4405262 Jouni Jätyri – Knowit Oy Jouni.Jatyri@knowit.fi +358 40 5116013
Editor's Notes
- Felles intro (PM / M) Attention grabber. Establish we live in a disruptive world.
- PM for LINK - Leading provider in Nordics for SMS GW solutions, over 1,9 billion SMS last year... - LINK having great people from Knowit onboard our teams! VALUE driven company, and that fits good with Agile way of working: core values: Innovative, Trustworthy and Committed!
- Michael Attention grabber. Establish we live in a disruptive world. Q1:How many have owned a Nokia phone? Q2: How many owns a Nokia phone now?
- How many have a iPhone… Android Phone? 98 Google Garage Company. Today How did Google grow so fast? Long time top secret… Delivery Pipelines. Innovating faster, with greater quality.
- Michael Traditional companies have seen newcomers taking their business Grown largest w/IT as core Uber, Facebook, Alibaba, Airbnb
- Per Magnar - These are the next generation of users. Born with the smartphone in their hand, expecting first class simplicity - Innovative -> LINK mobilizes your business by moving from paper to mobile Disrupting regular invoice routines. LINK is enabeling payments, but not touching the moneyflow
- Per Magnar How many minutes and clicks does it take to pay an invoice in Finland?
- Klikk/PM
- Every story has a beginning
- PM: Innovation - Bottlenecks in team and delivery pipeline, issues with velocity and throughput due to - Needed more compliance towards our core values, by committing to change the existing state. - REFLECT & COLLABORATE <3 of Agile - increased sponsorship - Not well defined ways of working Michael Dialog
- Michael Dialog
- Michael -Continous Deployment
- Michael - LINK has several agile teams
- Michael
- Michael In the year plan of many companies, including were I work. It seems easy, actually it’s not. <definition>
- Lets look at it graphically. This is a pipeline. Marbles are small pieces (~feature) My Company is implementing CD and is already seeing the benefits We… Benefit of small TBD: Cite source
- PM So, for the last 5-6 months, we’ve identified a few learning lessons on the way towards DevOps. Getting us out of the SHU-box.
- PM Actually, we’ll try to describe this divided into 7 learning lessons
- Michael & PM So, the marbles are the items prioritized and sent to production by me as a product manager. This is where I get to be the chef, making carpaccio Small items, so they don’t get stuck (bottleneck).
- Per Magnar So, the delivery pipeline was missing something – The TEAM We Experienced variable team members at start, low output and much discussions and re-discussions. Demand stated: Dedicated persons for the product development – Team went through Forming, Storming, Norming & Performing-period. More dedicated members over time has gained: Good discussions with valuable output, increased velocity, quality of output Most important for me: Ownership & Self drivenness. Daily scrums happening by itself, demos going etc. Business people and developers must work together daily throughout the project – Agile manifesto
- PM & Michael As a Product Manager
- Michael
- Per Magnar & Michael - Delivers acceptance criterias from business point of view - Approves test plans, and coverage before "GO" - Focus on testing the correct elements, reducing waste - Red test - CORRECTION - Cleaning bugs fast. Team collaborating to deliver stories to test early - Unit tests - System test - Acceptance test (business tests)
- TBD – Michael Lets look at it graphically. This is a pipeline. Marbles are small pieces (~feature) My Company is implementing CD and is already seeing the benefits We… Benefit of small TBD: Cite source
- Per Magnar Traditionally, I was thinking of deploy and release as the same thing. Pretty waterfall, or at least pretty 2012. Product Owner gets features delivered through deploy and might choose when to release I have the power to become the bottleneck :D
- Michael Feature toggles decouple deployment of code from release of new features
- Presentation for all PO, “State of Delivery Pipeline” for all teams Motivate to better collaboration and delivery of automations How would I present this? Talked with Jouni “Not reasonable to automate”
- Michael -Continous Deployment