1. MICHAEL PALARCHIO
940 Carignan Street
LaSalle, Québec H8R 4B3
Home Tel. (514) 368-1927; Cell. (514) 497-2634
E-Mail address: Michael.palarchio@aero.bombardier.com
PROFILE
A goal-oriented individual with excellent inter-personal skills. I bring a keen sense of judgment on the job; with an eye toward team
accomplishments. My objective is to leverage my experience to develop within your organization and to contribute to your success in a
leadership role.
PROFESSIONAL EXPERIENCE
BOMBARDIER INC.
400 Côte-Vertu, Dorval, Québec
Nov. 2010 to Supervisor, BAE (Bombardier Aero-Structures and Engineering)
Present
o Ensure timely part delivery in Queretaro for a new Aircraft Programs
o Supervise and motivate a team of Logistics Agents
o Establish and align group objectives
o Expedite a varied supplier base (Fabricated Metal parts, Systems, Hardware…)
o Interface with Engineering and Methods during the development phase
Aug. 2008 to Supervisor, Parts Logistics, Customer Service (Business Aircraft, GX, CL)
Nov. 2010
o Supervise and motivate a team of Customer Service Representatives
o Align group objectives with providing an Amazing Customer Experience
o Deliver employee Performance Evaluations (PMP)
o Deal with Customer escalations (disputes, credits, warranty)
o Establish and promote strong Customer relationships
Feb. 2006 to Logistics Agent, Aircraft type: RJ, Dash, GX
Aug. 2008
o Maintain optimal inventory levels on Ground Support Spare parts
o Providing Customers with the best part-availability, at the best price
o Securing on-time vendor deliveries on Purchase Orders
o Manage the logistics of supply, from Vendor to Customer
o Resolve any discrepancies related to Quality and warehousing
June 2005 to SAP Super-user
Feb. 2006
o Supported SAP implementation
o Provided in-class and on-the-job training
o Developed and presented training material
Dec. 2002 to Buyer
June 2005
o Manage the Supply-Chain relationship from vendor to customer
o Processed requisitions from a Planning group
o Maintained and supported Engineering changes
o Negotiated Contracts
FUTURE ELECTRONICS INC.
Pointe-Claire, Québec.

2. May 1997 to Corporate Asset Manager
Dec. 2002
o Managed a worldwide inventory of electronic components (Capacitors)
o Decided on the most profitable product mix
o Achieved high margins on purchased parts
o Maintained turn-over rates while decreased excess inventory
o Forecasted customer MRP demand
o Negotiated Pricing agreements with Suppliers
THE DUN & BRADSTREET CORPORATION
Montréal, Québec.
June 1995 to Business Analyst
May 1997
o Compiled and revised credit reports on a wide range of businesses
o Created credit report based on payment history and financial records
o Assigned credit ratings
o Sold various Accounts-Receivables Collection services/products
EDUCATION
1991-1994 Obtained a Bachelor of Commerce degree from Concordia University; major: Human Resources Management.
LANGUAGES French English and Italian (written as well as spoken).
PROFESSIONAL DEVELOPMENT
Leadership Excellence. Introduction to Microsoft Excel (John Abbott College,); Advanced Microsoft Excel (John
Abbott College); Introduction to Microsoft Windows (John Abbott College, ); Advanced Microsoft Access (John
Abbott College). SAP Super User Training.