The document discusses the author's career journey in customer service and management roles across various industries including youth sports, retail, food service, and automotive. They began by officiating youth sports and taking on short-term coordinator roles, then gained experience in retail working in liquor stores and Italian markets where they helped expand beer selections and manage stores. They next worked in automotive customer service and management roles at multiple Honda dealerships, learning new computer systems and skills. Most recently they have been studying marketing and business management in college while continuing to educate themselves in other areas.

1. I have beenfortunate enoughtobecome the bestincustomerservice andcustomersatisfaction.I
startedby workingwithkidsinasports environment.IbeganbyofficiatinggradesK-8sportsincluding
basketball,flagfootball,andsoccerprograms.I was elevatedtoheadofficial andwasincharge of 30
refereesand15 sites.Iwas alsogiventhe opportunitytorunseveral basketball campswhichreally
became beneficial tome laterinlearningpatience andcommunication.AftermybosshadleftI wasput
intothe Youth SportsCoordinatorpositionforashort time while theysearchedforanew candidate.I
heldmeetingsforreferees,heldrulesandexpectationmeetingswithcoachesandparents,andalsowas
incharge of buildingteamsforeachsport.I was relievedof the positionaftertheyfoundanew more
qualifiedcoordinatorwithadegree andhigherlevel of experience.
I leftthe YMCA to workfor a great organizationof liquorstoresandItalianMarkets.Istartedas a
general employeestockingshelves, cleaningandopeningandclosingstores.Thisiswhere apassionfor
beertastingsbeganandmyself andanotheremployee were incharge of buildingthe "Taste the World"
beersectionwithinthe store.Whatstartedasa small sectiongrew toover 300 differentbeersfrom
aroundthe world.The store beganto have tastingsandteachingconsumersthatthere ismore out there
than justmassproducedpilsnerstyle beers.Thiswaswell before the new craftbeerphase ran
throughoutthe world,andI have continued togrow my palletoverthe manyyears.The ownerdecided
to sell the store inNaperville andtookmyandone other employee toworkat the store inOswego.
WhichI workedat for a while andagainestablishedanew "Taste the World"section.Afterashort
amountof time the ownerdecidedtoopenthe firstItalianmarketinwhichhe taughtme aboutmaking
authenticItalianfoodalongwithbudgeting,ordering,hiring,catering,managementandcustomer
service.Afterthe successof the firstItalianMarketthe ownerpurchasedanothermarketinNaperville.I
was giventhisstore torun completelyandreportbackto the owneronthe progress.I tookthis
challenge headonandmanageditsuccessfullybytakingordersandmakingcateringdeadlinesforupto
500 people.
Aftersometime Ineededtobuildonmycustomerservice andmanagementsuccessandwantedtowork
inthe automotive industrywiththe abilitytoaccelerate mycareer.Iwashiredon as a customerservice
adviseratContinental Honda.Thisstartedouta great relationshipasIwas trainedbyone of the bestin
the industry.He taughtme the bestwaysto work withcustomersandthatin thisbusinessIneededto
know90 percentpeople and10 percentcars. Whichis somethingIhave carriedwithme throughoutmy
entire customerservice career.Ibecame verysuccessful inthispositionandthiswhenIreallyfeltthatI
was startingto make some seriousheadwayintocustomerrelations,retentionandrelationshipbuilding.
I alsolearnedthe firstoperating systeminthe automotive field,ADP.
My time atContinental Hondawasbrief butonlybecause Iwasunable tomove up frommy position.So
I tooka service adviserpositionatHondaof Joliet.Iwasquicklymovedupfromservice adviserto
warrantyadministratorandthenalmostimmediatelyaftermasteringthatpositionIwasslottedintothe
nightdispatcherposition.Thiswasa fantasticpositiontobe in,Iwas incharge of customersatisfaction,
customerrelations,supervisingthe technicians,the serviceadvisers,andalsoincharge of the
techniciansefficiency.Afterashortamountof time Iwas incharge of makingandinstallingcouponsand
dealsonthe website.Iusedseveral differentcomputersystemstosothisincludingMicrosoftOffice and
alsothe program usedto buildthe website.AtthispointIlearnedmysecondoperatingsystemReynolds
and Reynolds.The servicemanagerandthe general managergave me the toolstorun the department
at nightsand weekends.Ilearnedsomuchinregardsto interpersonalskillsaswell byhavingtohold

2. meetingsandtrainnewemployeesinseveral fieldssuchasadvising,warrantyadministration,lube
technicians,andbilling.
I leftHondato move to a rapidlyrisingVolkswagenbrand,whichbroughtme toBill JacobsVolkswagen.I
startedas a service adviserandlearnedseveral new processesandskillsthroughafantastic
managementteam.Bothpartsand service managerscreatedanenvironmentforeveryone tosucceed
as longas theywantedto workfor it.I wantedtowork forit and increasedmysalesandcustomer
service experiencestoanewhigh.I learnednew andmore innovative waystosell andstrategiesto
reach newgoalseverymonth.Thisopportunityreallyallowedme toshow thatI couldbuilda clientbase
and keepthemcomingintosee me.It workedoutverysuccessfully.
I am currentlya studentatCollege of Dupage andhave workedhardto achieve anAssociatesdegreein
Marketing.I am enrolledintheir3+1 programwhere Iwill workhard to achieve my Bachelorsdegree in
BusinessManagement.Iamalsocurrentlylearningasecondlanguage inFrenchandhave continuedto
educate myself inseveral fieldslike computermaintenance,beertasting,andbrewing.Ienjoymeeting
newpeople andwill continue togrowinthe businessworld.