1. MICHAEL GLASS
Freehold, NJ 07728 732.600.5976 www.linkedin.com/in/michael-glass-360
RESULTS-FOCUSED LEADER IN QUALITY ASSURANCE
Ensure High Quality Deliverables Resulting in Customer Satisfaction
Accomplished experience releasing numerous product lines across multiple platforms, building and leading teams
in delivering quality complex software solutions / products within challenging timeframes. Meet expectations of
broad range of international customers adhering to client-specific and industry standards. Effective technical
communicator skilled in presenting results to wide audiences across engineering departments. Background
includes founding start-up IT engineering company, leading to several mergers and acquisitions. Dedicated and
effective contributor as shown by successful progression of work scope and positions held.
 Engineering Management
 Software Development Life Cycle (SDLC)
 Technical Documentation
 Qualcomm Lab ESD Coordinator
 Program and Product Management
 Agile Development Processes
 Test Process and Procedure Development
TECHNICAL SKILLS
Productivity Tools: Microsoft Excel, MS Project, MS Word, JIRA, SharePoint, MS
PowerPoint, DoxBox
Test & Management Equipment: G. FAST: Telebyte CFA-24 (Cable Farm Automation Switch),
Telebyte-4902 (G.FAST Noise Generator), Telebyte-501
(G.FAST Digital Analyzer)
VDSL2: Spirent DSl-813x, DLS-823x, DLS-5800
General: Spectrum Analyzers, Oscilloscopes, Meters
Technologies: G.FAST, G.VECTOR, G.INP, VDSL2 35b, 30a, 17a, 12x,
8x, ADSL1/2/2+
Standards: ISO-9001, ID-337, G.9701, G.997.2, TR-249, TR-114/115,
TR-067, TR-048, TR-060, TR-105
PROFESSIONAL EXPERIENCE
QUALCOMM / IKANOS / CONEXANT SYSTEMS, Red Bank, NJ 2005 - Present
Staff Engineer, Software Quality Assurance, SQA (Qualcomm) (2015 - Present)
System Test Manager, SQA (Ikanos) (2009 - 2015)
Principal Engineer, SQA (Conexant Systems) (2005 - 2009)
Managed System Test Group up to 6, including scheduling and prioritizing all test requests. Administered quarterly
goals and annual performance for the department. Interfaced with Marketing, Development and Program
Managers. Developed test plans, test procedures, and supporting test beds.
 Maintained results and inventory records, including all defect entries and test reports generated within System
Test group that ensured ISO-9001 compliance and facilitated prioritization of product improvement efforts.
 Involved with product / software development life cycle (SDLC) definitions and procedures followed by
firmware (FW) / SQA groups.
 Directed teams through Waterfall and Agile / Scrum methodologies. Teams managed included locations in
India, China, and East / West US regions, expanding range of project scopes through additional skill sets and
capacity.
 Managed 50% reduction in headcount within team while continuing to meet department goals through targeted
implementation of automated tests and refocusing plans that generated highest defect density.
 Implemented staggered plans that incrementally covered releases under test, compiling full coverage over
course of test cycles, thus reducing average cycles for major programs up to 75%.

2. Michael Glass 732.600.5976 Page 2
QUALCOMM / IKANOS / CONEXANT SYSTEMS (Continued)
 Managed test groups to cover as many as 6 major development initiatives concurrently, continually aligning
test plans and priorities with corporate goals.
 Coordinated creation of database that managed test requests and functioned as results repository, accessible
company-wide handling 5K+ requests. Created portal for Marketing and Customer Service to access
searchable database as needed.
 Proved instrumental in moving company’s bug tracking system from obsolete and non-supported tool to JIRA,
resulting in added support that tracked defect metrics and generated daily automatically distributed reports.
 Implemented infrastructure to add hundreds of 3rd party modems to automated test suites, reducing test cycle
time and adding solid repeatability.
 Received Qualstar Award for G.FAST field demo preparation.
GLOBESPAN, Red Bank, NJ 1995 - 2005
AT&T Paradyne / Bell Laboratories, Middletown, NJ
Venture Capital Group funded start-up (GlobeSpan), formed from AT&T/Bell Engineering xDSL Team.
GlobeSpan IPO debuted in 1999.
Test Engineer / Project Leader
Conducted testing to evaluate performance baseline of emerging transmission technologies including ADSL2+,
ADSL, SHDSL, and HDSL. Drafted and maintained ISO-9001 certified system test documentation including test
plans, scripts, and reports. Led and coordinated activities of System Test Engineering team of up to 6.
 Designed and fabricated test fixtures that facilitated testing of specific design requirements, requiring
extensive research on industry standards and determining optimal approach / equipment to utilize.
 Hired and trained 25 Test Engineers, increasing size of group 300% during high-growth phase during early
years of company start-up. Met challenges of bringing engineers on as productive members in short time
period.
ADDITIONAL RELEVANT EXPERIENCE
TELECOM ANALYSIS SYSTEMS, Eatontown, NJ
Engineering Technician T1 / T2, Network Administrator
Achieved Certificate of Distinguished Achievement for key Product Release
EDUCATION
Bachelor of Science (BS), Electrical Engineering Technology, Minors in Business Administration and
Mathematics
ROGER WILLIAMS COLLEGE, Bristol, RI