1. MeritGroup, a UK owned and managed company with its headquarters in Warwickshire
is an established BPO services provider. We provide both back office solutions and
services, predominantly catering to the UK SMEs in the Media, Publishing, Information
Management and Healthcare sectors. We specialise in contact centre solutions, data
processing, business intelligence and ABC compliance audit services.
Our unique model of UK operations managers running our offshore facility offers you a
low risk strategy that mitigates the risks perceived with outsourcing. This gives you an
exceptional quality of service whilst enabling strong cost savings from our offshore
labour force.
We offer bespoke solutions where a dedicated delivery, quality and management team is
allocated exclusively to a client. Alternately, we also provide a bureau solution where
frontline staff are deployed in two or three similar projects where clients pay based on
the time utilised.
MeritGroup has a flexible pricing model allowing clients to choose from an hourly, time
utilised, unit or FTE basis.