8. 1.
COMPLETENESS
Complete communication is essential to
the quality of the communication process
in general. Hence, communication should
include everything that the receiver
needs to hear for him/her to respond,
react, or evaluate properly.
9. 2.
CONCISENESS
Conciseness does not mean keeping the
message short, but making it direct or
straight to the point. Insignificant or
redundant information should be
eliminated from the communication that
will be sent to the recipient.
10. 3.CONSIDERATION
To be effective, the speaker should always
consider relevant information about his/her
receiver such as mood, background, race,
preference, education, status, and needs, among
others. By doing so, he/she can easily build
rapport with the audience.
11. 4.CONCRETENESS
Effective communication happens
when the messages is concrete and
supported by facts, figures, and
real life examples and situations.
In this case, the receiver is more
connected to the message conveyed.
12. 5.COURTESY
The speaker shows courtesy in
communication by respecting the
culture, values, and beliefs of
his/her receivers. Being courteous
at all times creates a positive
impact on the audience.
13. 6.CLEARNESS
Clearness in communication
implies the use of simple and
specific words to express ideas. It is
also achieved when the speaker
focuses only on a single objective in
his/her speech so as not to confuse
the audience.
16. EMOTIONAL
BARRIER
EXAMPLE SOLUTION
• You are having a bad
day or you feel
frustrated.
• You sit in a meeting or
class where you think
the speaker is boring.
• Recognize these kinds of
emotions, and politely ask
the other person to give you
a moment so you can relax or
calm yourself.
• Recognize this kind of
attitude, reset, and reflect on
how you can be interested in
what the speaker is pointing
out.
17. USEOFJARGON
EXAMPLE SOLUTION
• You are a scientist
discussing a certain
weather phenomenon
with your neighbor
who does not know
much about the topic.
• Jargon refers to the set of
specialized vocabulary in a
certain field . To avoid
communication breakdown
due to lack of clarity, adjust
your language; use layman’s
terms or simple words.
18. LACKOF
CONFIDENCE
EXAMPLE SOLUTION
• You are aske to share
something about your
day or weekend, but
you are hesitant
because you are shy.
• Develop self confidence by
joining organizations where
you can share and develop
your interests. Look for
opportunities in your school
or community that will help
you find your strengths and
improve your abilities.
19. NOISY
ENVIRONMENT
EXAMPLE SOLUTION
• You are having
conversation with
some friends when a
song was played loudly.
• Recognize that noise is a
common barrier. Make some
adjustments by asking
someone to minimize the
volume or by looking for a
quiet area where you can
resume the conversation.
20. Identifythefunctionof
ineachofthefollowing
situations.
1. the teacher reads and discusses classroom
policies to her students.
2. Ross greets Rachel; then, they start talking
about their plans for the holiday.
3. Phoebe shares her insights on how to live
peacefully despite a complicated life.
4. Monica shares her personal frustrations with
Chandler.
5. The Geometry teacher lectures about
mathematical concepts.
21. Identifythefunctionof
ineachofthefollowing
situations.
6. Sheila delivers her valedictory speech.
7. The president delivers his last State of the
Nations Address.
8. A television personality thanks the supportive
moviegoers during an interview.
9. The city mayor presents her strategies to execute
the plans in a public forum.
10. A tourist guide orients a group of tourists about
a heritage site.
