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BUILDING TRUST ON THE BLOCKCHAIN:
the importance of
mental models
getclef.com/mental-models
I’M THE CEO OF CLEF
MY NAME IS b
@BRENNENBYRNE
@GETCLEF GETCLEF.COM
getclef.com/mental-models
THE
MENTAL
MODELS OF
bitcoin
getclef.com/mental-models
A “bitcoin”
getclef.com/mental-models
A “bitcoin”
A REAL coin
• Physical money
• Discreet, each one is different
• Cannot be divided
• Printed by US Mint
• Abstract money
• Not discreet, only aggregated
• Divisible to 8 decimals
• Created as reward for miners
vs.
getclef.com/mental-models
A REAL coin & A bitcoin
• Store monetary value
• Can be sent between two people
• Can be traded for one another
getclef.com/mental-models
A BITCOIN “wallet”
getclef.com/mental-models
A BITCOIN ”wallet”
A REAL wallet
• Object to carry money
• Only knows about own money
• Not used in sending money
• Finite limit of money stored
• Set of cryptographic keys
• Uses ledger, all transactions
• Signs money transfer
• Can store unlimited Bitcoin
vs.
getclef.com/mental-models
A REAL wallet & A
BITCOIN wallet
• You need them to spend money
• If you lose them, you lose money
• They are personal to you
getclef.com/mental-models
A BITCOIN “miner”
getclef.com/mental-models
A BITCOIN ”miner”
A REAL miner
• Digs ore from earth
• Only unearths new material
• Constrained by geography
• Sells material for reward
• Solves math problems
• Critical for existing material
• Constrained by electricity
• Rewarded for work directly
vs.
getclef.com/mental-models
A REAL miner & A
BITCOIN miner
• Spends time and money
• Gets chance to reap rewards
• Competes for scarce resource
getclef.com/mental-models
THESE METAPHORS CHEAT.
getclef.com/mental-models
BITCOIN IS MOSTLY AN
INNOVATION OF METAPHOR,
NOT TECHNOLOGY.
getclef.com/mental-models
THE
THREE
STAGES OF
innovation
getclef.com/mental-models
STAGE 1
getclef.com/mental-models
technical knowledge
getclef.com/mental-models
technical knowledge
• Universities are hotbeds of activity
• Ideas improve, change quickly
• Solutions tested by early adopters
• Concepts remain technical
The period after invention where a new idea is
researched, vetted, and explored by experts.
STAGE 2
getclef.com/mental-models
abstracting complexity
abstracting complexity
getclef.com/mental-models
• Technical jargon is weeded out
• Ideas stabilize, best win out
• Applied to real-world problems
• Mental models cover up technical
The maturing period for a new technology.
Complex topics are simplified and packaged.
STAGE 3
getclef.com/mental-models
consumer adoption
consumer adoption
getclef.com/mental-models
• Media delivers clear value prop
• Price and market are segmented
• No technical education required
• Spreads much more quickly
Audiences become familiar with the mental
models and the technology can go mainstream.
BITCOIN IS JUST ENTERING
STAGE 2.
getclef.com/mental-models
HOW
MENTAL
MODELS

MAKE
magic
getclef.com/mental-models
MENTAL MODELS all day
getclef.com/mental-models
MENTAL MODELS all day
getclef.com/mental-models
• Turn your steering wheel
• Swipe your credit card
• Warm up your shower
• Withdraw money from an ATM
• Microwave your food
• Type at a keyboard
how to MENTAL MODEL
getclef.com/mental-models
how to MENTAL MODEL
getclef.com/mental-models
• Private keys are safer than passwords
• Phones can do crypto key-based auth
• Most of us are used to physical keys
HOW CAN WE FIT CRYPTO
KEYS INTO PHYSICAL KEY
METAPHOR?
getclef.com/mental-models
getclef.com/mental-models
getclef.com/mental-models
getclef.com/mental-models
“With Clef, the often painful process of logging
into a site feels, admittedly, a little bit magical.”
TWO FACTOR
NORMALLY
TWO FACTOR
IN BITCOIN
clef
<1%
how to MENTAL MODEL
15% 50%
MENTAL MODEL rules
getclef.com/mental-models
getclef.com/mental-models
MENTAL MODEL rules
• Stop teaching your customers
• Meet them where they are
• Improve what they care about
• Remove all jargon
getclef.com/mental-models
JARGON checklist
• Private Key (or Public Key)
• Multi-signature (Signature at all)
• Blockchain
• Cryptography
• Decentralized
• Cold storage
• Consensus
QUESTIONS?
getclef.com/mental-models
@GETCLEF
BUILDING TRUST ON THE BLOCKCHAIN:
the importance of
mental models
getclef.com/mental-models

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Building Trust on the Blockchain: The Importance of Mental Models