In order for an organization to continue to be successful we have to make some organizational changes that expands the organization, promotes growth and drives innovation.

1. Leading Organizational
Change
By Maria Champion

2. Why is Change Important in an
Organization?

3. Who is Prime Therapeutics?
 PBM ( Pharmacy Benefit Manager)
 Responsible for 21 million lives
 Liaison between the member and their health insurance plan

4. Implementing Change within Prime
 First call resolution
 Correct member information on file
 Utilizing soft skills to ensure member satisfaction
 Using resources to provide members with accurate information

5. Why Change is resisted?
 Agents feel left out of the loop
 The need for change is unclear
 The fear of the unknown

6. Conclusion

7. Conclusion