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Fall
2014/
Connections
Connections
CONNECTIONS:
[kuh-nek-shuh nz]
Trends
Markets
Opportunities
Expanding Market Opportunities in China:
A Dispatch from Syska Hennessy, China
Growing Resources and Opportunities in
the Central United States
2
4
Aviation and Big Data
Our Client’s Voice: A Conversation with
Andy Cohen, FAIA and Gary Brennen, PE
Introducing SENSE: The Syska Employee
Network of Support and Education
Engineer Development Training: Bridging
the Gap Between School and Career
6
10
16
18
C Spire Data Center
Uptime Certified Tier IV Design
Trading Floor Master Planning
Innovation in Aviation: LAX Tom Bradley West
International Terminal
Lessons Learned: Islanding Hospitals During
Catastrophic Events
Did you Know? Aviation by the Numbers
21
20
22
24
8
1. the act or state of joining,
linking or uniting
2. the state of establishing
communication,
making contact
3. creating a link or bond: an
electrical connection.
iv CONNECTIONS 1
Cyrus J. Izzo, PE (left)
Gary A. Brennen, PE,
LEED AP (right)
ability to deploy strategically, bringing globally
benchmarked expertise to projects in all geographies.
Another critical ingredient to building that bench of talent
and knowledge is the strategy of creating new talent from
the ground up by identifying recent graduates, committing
to help them realize their potential and train them to the
level of professional excellence that our legacy demands.
We share that vision in our Engineer Development Training
(EDT) story, explaining the transaction of commitment with
training and access for recent college graduates.
Reinvention: The alchemy created from blending talent
and understanding into new expertise and mastery is
the process of reinvention. Our client’s voice, this issue,
features Andy Cohen, FAIA, Co-CEO of Gensler, as he
shares their process for envisioning and creating new
markets and design studios to address possibilities and
relationships with their clients.
In these pages we share with you some of the strategies
that build successful collaborations with our clients: where
we collectively harness the power of reinvention, make
informed decisions about investment and deploy resources
when and where opportunity is most abundant. There are
great opportunities for those willing to embrace the process
of reinvention and create a greater, more viable future.
W
e find ourselves in a global marketplace that
is filled with dynamic shifts and enormous
potential that both challenge and inspire us.
As with every new endeavor, there are learning curves
to navigate, along with the possibility of great rewards.
Success lies squarely within our ability to anticipate,
strategize, and adapt to change with close attention to
performance and results every step of the way.
Trends: Identifying trends that illuminate the path ahead
allows us to prepare for, and seize, opportunities for our
clients. For example, it is not enough to have created
the capacity for collecting big data, it then becomes our
responsibility to leverage it to refine and retool the built
environment across a broad spectrum of the industry:
from aviation hubs and data centers to healthcare
facilities. A revitalized global economy beginning to surge
ahead refocuses our attention on vital resources, such
as water and energy, and how they play a major role in
the social, economic and political vitality of regions. That
makes it more important than ever to reinvent mission-
critical functions, create flexible telecommunications
infrastructure and deploy contingency planning for
healthcare facilities.
Investment: Smart investment means building and
mobilizing a team of professional experts, creating and
nurturing a culture of investment in their professional
growth, and expanding genuine collaboration and cross-
pollination of ideas and expertise across the firm. Our
firm’s Syska Employee Network of Support  Education
(SENSE) program does exactly that; founded on bedrock
values of innovation and engagement, it builds in the
Messagefromour
Co-Presidents
Cyrus J. Izzo, PE
Co-President
Gary A. Brennen, PE
Co-President
REINVENTION:
[re·in·vent] verb
1. to make major changes or
improvements to (something)
2. to present (something) in a
different or new way
/ Message from our Co-Presidents
2 CONNECTIONS 3
Expanding Market
Opportunities in China:
A Dispatch from
Syska Hennessy,
China
Ing Lim,
Senior Vice
President
“As more Chinese families access wealth and resettle in
urban hubs, there is an increased need for transportation
facilities, especially in the aviation sector,” Ing said. The in-
creased wealth has driven a demand for more sophisticated
spaces. “Clients are now interested in space flexibility, sus-
tainability, and expandability for their growth in the future.”
With more disposable income and a newly discovered taste
for international consumer goods, mixed-use development
and high-end retail have popped up to serve fast-growing
population centers. There is also a demand for high-tech
healthcare facilities to serve the growing affluent population
of China who expect world-class medical care.
The demographic shifts are also putting pressure on the
region’s technology infrastructure. As the population’s
engagement with the online environment grows exponen-
tially, there is a critical need for expanding mission critical
facilities and data centers, as well.
Syska Hennessy, Shanghai has answered the increased
demand of these growing markets, combining an
internationally recognized technical depth with an intimate
knowledge of local building codes and standards. Today,
the Shanghai team is known for applying the latest energy
modeling and simulation tools to drive world-class design
solutions. With a rapidly expanding office of almost
40 professionals, Syska Hennessy’s Shanghai office is
positioned as a hub for the Asia Pacific region, ready to lead
the way.
On the horizon, we see the enormous
impact of energy and capital reserves
on the national and global economies.
China’s population is on the move, both economically and physically,
driving major changes across the entire Asia-Pacific region. In such a
rapidly shifting landscape, what are the implications for the engineering,
construction, technology sector? We caught up with Ing Lim, the head
of Syska Hennessy’s Shanghai office, to find out.
/ Expanding Market Opportunities in China
4 CONNECTIONS 5
Sustainability and Technology
According to Syska Hennessy Vice President Bob
Stickney, the central region has seen “major growth in
the commercial and corporate markets, with many
Fortune 5000 companies relocating or expanding their
presence here.” Along with the economic growth, Bob
has noted a parallel interest in sustainability. “Our
clients continue to look for ways to become more energy
efficient, helping the environment and lowering energy
usage — a win/win scenario,” he says.
Vice President Joseph O’Sullivan agrees. In addition to
sustainability, he notes a surge in technology-focused,
growing firms. “In particular, the Chicago market is
emerging as a technology center, with lots of startups
becoming large companies very fast,” he says. “These
companies have growing needs and a different way
of working from traditional companies.”
In the Midwest’s new, diverse marketplace, forward-
leaning organizations are looking to partner with
engineering firms that can help make future growth and
sustainable development a reality. Expanding service
offerings to meet demand in the region, Syska Hennessy
is positioned to help these clients with continued asset
development. Today, the firm offers an elevated level
of expertise and consulting in the following areas:
ICT (Information, Communications, and Technology);
security; vertical transportation; healthcare; commercial
real estate; and BIM (building information modeling).
Keeping Pace with Change
Syska Hennessy will continue to invest in additional
resources and opportunities in the central region,
including pioneering innovative technologies for smart,
energy-efficient, flexible spaces. With the
economy of the central region expected
to expand even more in coming years,
Syska Hennessy is committed to investing
in its future.
Today, Midwestern companies seek
a more sophisticated and complex
level of expertise and consulting,
with a focus on sustainable and
healthy buildings, flexible space, and
technology.
Thanks to a recent surge in energy production and distribution,
the economy of the U.S. central region has skyrocketed, causing
a ripple effect into new sectors such as healthcare, technology,
and green energy. As clients respond to these opportunities, they
seek a more sophisticated and complex level of expertise and
consulting, with a focus on sustainable and healthy buildings,
flexible space, and technology.
GROWING RESOURCES
OPPORTUNITIES IN THE CENTRAL
UNITED STATES
/ Growing Resources Opportunities in the Central United States
6 CONNECTIONS 7
F
orecasts point to continued
explosive growth in passenger
traffic, with an annual 5%
increase over the next 20 years.
By 2017, 3.9B passengers will pass
through airports every year, with
the greatest increase in the Asia
Pacific region.
Increasingly, airport operations on
both the landside and the airside are
highly dependent on big data. On
the landside, airports must be able
to handle the logistics of moving
passengers through check-in, security,
departure gates and, finally, onto
their planes. On top of passenger
and security concerns, there are the
airside operations: monitoring flights,
maintaining aircraft mechanical and
safety procedures, and tracking airline
crew schedules, weather conditions,
and more. The ability to deftly
handle all of this activity, monitoring
conditions and responding in real
time, is imperative.
On top of the growing volume of
passenger traffic, recent economic
pressure in the aviation sector has
made all of this activity more intense.
Globally, the aviation industry has
experienced carrier consolidation,
increased passenger density on
flights, and expediting aircraft
turnaround. In this environment, it is
more critical than ever that airports
are equipped to deploy jets and
crews, accommodate ever-changing
conditions around gate capacity and
ground crew, and respond to myriad
factors that impact and improve
airline performance metrics.
To answer these challenges,
airline operations rely on big data,
using complex algorithms to track
thousands of datasets, powering
the predictive models that help the
complex decision-making process.
Infrastructure critical to continuity
in aviation operations—the ability
to migrate datasets from a broad
range of sources to reside on a
robust common platform, to create
a common language for data input,
and to establish reliable systems
uptime—will require diligent planning
and implementation. Clearly these
data sets will profoundly impact the
built environment in ways that have
yet to become clear, but everyone in
the aviation marketplace is closely
tracking this trend to retain vitality in
a changing space.
The aviation industry is a competitive
one, with many critical factors
involved beyond the passenger
experience that is necessarily front-
and-center. In order for travelers,
crewmembers, and employees to
experience airports as a safe, healthy,
and positive environment, effective
and powerful management of big data
will continue to be essential—now
and into the future.
Each day, more than 1.7M travelers pass through
airports, making their way to destinations around
the world. They embark on over 50,000 aircraft,
transport untold amounts of luggage, and navigate
through security checkpoints in more than 1,520
commercial airports. And those numbers are only
going to increase.
Each day:
More than 1.7M
travelers travel
on aircraft
More than
50,000 aircraft
are in use 
More than 1,520
commercial
airports in use
Aviation
and
Big Data 1.7M
travelers
1,520
airports
50K
aircraft
/ Aviation and Big Data
CONNECTIONS8
China 1.3 B
U.S. 319 M
Japan 128 M
Germany 82 M
U.K. 64 M
Italy 97 M
Spain 47 M
UAE 9.2 M
Hong Kong 7.2 M
Profits per passenger per flight
1. http://www.datanami.com/2014/01/03/how_big_data_helps_airline_profitability/
http://www.bloomberg.com/visual-data/industries/q/market-leaders
2. http://www.datanami.com/2014/01/03/how_big_data_helps_airline_profitability/
3. http://www.iata.org/publications/Documents/Example_Top_10_Projected_Markets_2016.pdf
4. http://www.cnn.com/2014/06/03/travel/how-airlines-make-less-than-6/
5. http://fortune.com/2014/06/19/big-data-airline-industry/
6. http://fortune.com/2014/06/19/big-data-airline-industry/
DID YOU KNOW?
Aviation by the Numbers
130M bags will be checked for a single
carrier in 2014
Aviation is a $743 billion global industry,
behind Advertising/marketing and
Aerospace/defense industries.
One carrier analyzes more than 150
collected data points about passengers
when they check in for their flight to
market to them in real time.
2014 Airline industry profits were $20 billion.
2004 Airline industry loss was $10 billion.
$30 billion spread in 10 year’s time.
-$10B
$20B
2004
2014
9
Big Data Sources:
$2.05
$5.42
2012
2014
Number of
travelers
per annum
Population
SPAIN
HONG KONG
UK
UAE
CHINA
JAPAN
GERMANY
ITALY
UNITED STATES
223 M
135 M
73 M
87 M
103 M
70 M
201 M
97 M
173 M
/ Did You Know?
10 CONNECTIONS 11
A CONVERSATION WITH
Andy Cohen, FAIA and Gary Brennen, PE
OUR CLIENT’S
VOICE
GB The theme of our biannual is “reinvention” relative
to business practices and workspace; what is your
experience related to reinvention? How has Gensler
reinvented itself and navigated the economic cycles over
its 50-year history? Can you talk a little about the process
of reinvention?
AC As a global design firm, Gensler is developing trends
that will shape design’s impact on our clients’ success
for the future. Knowing what’s next will matter more in
tomorrow’s design economy. When design is the difference
between a great outcome and something less, a design
perspective on the future is a competitive advantage. So
it’s completely natural and intuitive for us to focus on the
transforming aspects of our clients’ businesses and the
global design trends shaping their world.
We’re also very focused on our “one-firm firm” philosophy.
We are a single, integrated, networked, global firm, where
the whole is greater than the parts; an innovative fluid
organization that delivers great design for our clients
anywhere in the world. And if you are thinking that sounds
very philosophical, it plays out in a very tangible way each
and every day around the globe.
Functioning as a one-firm firm significantly impacts our
operations and our ability to REINVENT ourselves and how
we work. For example, we accelerate delivery for our clients
as our one-firm philosophy allows us to seamlessly design
projects around the world. At any given time, we might be
working on a project simultaneously in four or five offices,
allowing us to move proactively and expeditiously forward.
Our “one-firm firm” approach also enables our firm to grow
world-class talent, by providing opportunities for people
who are interested in exploring ideas and concepts. It also
positions us to excel with global client accounts, because
we are where our clients need us to be. We’re a global,
integrated firm, and we share work, research, and best
practices across our networked organization.
GB Gensler is renowned for their client focus – as you are.
What do you believe clients should be seeking from us in
the AEC industry as they undertake [large scale] capital
improvement plans?
AC Let me just state this simply; we believe that everything
begins and ends with our client relationships.
We focused on that client-centric approach from day
one, 50 years ago. Art Gensler, our founder, created an
entrepreneurial mindset. He had an excessive curiosity to
study and understand his clients. With this mindset we
glean new insights and develop business acumen through
conversations with our clients, clients who happen to
number among the most innovative global Fortune 500
companies in the world. That approach has become an
important part of our DNA, and it translated into our
design innovation strategy. We listen to our clients in
order to understand the underlying business performance
opportunities that drive design innovation. Our goal is to
become our clients’ trusted advisor.
For example, we are in the middle of an incredible, radical
transformation in what our workspace looks like. Clearly
the impact of greater densification is being felt by all of
us, and technology is now ubiquitous. We are creating
spaces that support the social transactions that are at the
heart of creativity and collaboration as our clients look to
reinvent themselves to handle transformative trends in the
marketplace. The revolution is about design. This is a time
of profound change in how design supports work in all its
varied forms. Old ways are being set aside, as organizations
look at work and its settings holistically. There’s a demand
for new approaches and real estate products. The AEC
industry should be providing this insight and bringing these
The theme of our biannual is “reinvention” relative to business practices and workspace;
what is your experience related to reinvention? How has Gensler reinvented itself and
navigated the economic cycles over its 50-year history? Can you talk a little about the
process of reinvention?
The revolution
is about design.
This is a time of
profound change
in how design
supports work
in all its varied
forms.
Gary A. Brennen, PE,
LEED AP (left)
Andy Cohen, FAIA (right)
/ Our Client’s Voice
12 CONNECTIONS 13/ Our Client’s Voice
trends to the conversations with our clients to help shape
their real estate and design decisions.
GB What considerations go into strategic decisions to
embark on new specialty practices? Is there a tipping point
or is the decision-making process more organic than that?
AC We take a very strategic approach to embarking on
new practice areas, ensuring that we have the right talent in
place and that diversifying into this new specialty will bring
a greater insight to our work and to our clients. We believe
that our practice area specialization differentiates us as
experts in the competitive global market and that our ability
to cross-pollinate differentiates us as innovators.
It’s our ability to cross boundaries and bundle services that
bring new ideas and design thinking to every client. This
year we have taken significant initiative toward aligning
our practice areas with our clients’ industry groups.
Simultaneously, we have created several incubator practice
area task forces that are focused on key markets that we
have identified as “Gensler growth opportunities.”
GB There is a lot of discussion about collaboration and
the role that it plays in reinvention. How do you see the
convergence of architecture and engineering in creating
great design?
AC We enjoy our partnerships with engineering firms, like
our great long-term relationship with the Syska Hennessy
Group, that bring their global expertise and industry
knowledge to the table on complex Gensler projects.
of managing our resources in a mindful way, and the
importance of not contributing to the problems we all face.
And as long as buildings continue to be the number one
contributor to CO2
emissions, it is our responsibility
as designers to create solutions that are both long lasting
and resilient.
GB Certainly we enjoy a high level of trust and
collaboration with Gensler. Having this history and trust,
paired up with talent and innovative tools, we see the
impact we jointly have on the built environment. As
you say, this is truly an exciting time to be a consulting
engineer, where in real time we are imagining near net-
zero solutions to the challenging energy environment
we live in and spaces that are wonderfully daylit and
passively cooled and heated. This collaboration of thought
leadership is how we WIN when we work together, and
EXECUTE at a high level once we win.
Andy, what do you see as the top 3 trends that you see
impacting aviation going forward?
AC People want their airports back. After 9/11, passengers
have been trapped in airports that just weren’t designed
for modern travel. People are frustrated, and looking for
more pleasurable air travel. They remember the joy of
flying, and want it back. That’s compelling airports to cater
to passengers’ varied needs and wants. We’re going to
see new levels of comfort and calm in the best-designed
airports that will elevate the total experience.
Airports are more than airports. They’re multi-modal
transportation hubs, retail centers, hotels, workplaces,
and even places where people seek new ways to foster
their health and well-being. So airports are looking beyond
aviation, finding inspiration in hospitality, entertainment,
retail, and brand design to meet passengers’ raised
expectations.
Airports are civic gateways, so they should feel indigenous.
If you capture the spirit of a place in an airport, through
design, you connect people to a specific location, enable
them to connect with the place that they’re travelling
through, and create an environment that people feel great
in. One of my favorite examples of this is the Jackson Hole
Airport. With materials that relate to the local vernacular
and a deliberate focus on mountain ranges outside the
building – it functions as a true gateway to the national
parks surrounding it.
GB One last question. Circling back to the process of
reinvention; in your experience, is there a “right time”
to reinvent, or is it a part of an ongoing continuum of
evolving and visioning?
Collaboration allows us to learn and innovate with one
another, making the final project even stronger for our
clients. And with new technology, including advanced BIM
tools, we are able to work together much more seamlessly.
Gary [Brennen] and I first collaborated 25 years ago on
Epson America, one of the first large-scale office building
in California, to use an underfloor air system for energy-
efficiency and greater employee comfort. We both continue
to work together to articulate top design and engineering
trends and find ways to design innovative, integrated
solutions for our clients.
GB What one specific development in sustainable
design for buildings do you find most interesting and/or
encouraging?
AC We are continually inspired by sustainable design
innovations occurring across the AEC industry and we
are always looking internally to push our teams beyond
traditional sustainable design benchmarks. We seek
to change the way we conceive, design, and judge our
projects to maximize the positive impact they have on
our communities, the environment, and our clients. From
the 67-acre CityCenter in Las Vegas, the world’s largest
sustainable development, to one of the world’s tallest
buildings, Shanghai Tower, Gensler has demonstrated our
commitment as a global sustainability leader. We decided
long ago that sustainable design was not an add-on, but
rather it was imbedded in everything we do.
Our talented designers are redefining what is possible.
A case in point is Shanghai Tower. The second-tallest
building in the world is a breakthrough in super high-rise
design, combining new ideas about creating community
and fostering sustainability with streamlined, cost-effective
delivery. A critical aspect of Shanghai Tower’s design is
the transparent, second skin that wraps around the entire
building. This double skin allows for the development of
seven “vertical parks” with fourteen-story atrium spaces
all meant for public use. Additionally, the continuous
glass skin will admit the maximum amount of daylight
into the atriums, reducing the need for artificial lighting.
The glass also has a spectrally low-E coating that will help
reduce heating and cooling loads. These, and many other
strategies, have set the bar for sustainability in super
high-rise building design.
We need to work as an industry to create breakthrough
solutions where whole cities become sustainable in nature.
Soon we will begin to see the emergence of Net Positive
buildings, those that don’t require any external power, and
also provide energy back to utility grids to support their
neighborhoods and cities. We are all aware of the criticality
AC Over the history of our firm, which was founded by
Art Gensler in 1965, we consistently created a strategic
vision at 10-year milestones. These strategic visions are a
big picture look at Gensler’s culture, our people, our clients’
growth, and our practice area diversity.
The visioning process charted a course on how we would
get there and created clear guideposts to measure our
progress along the way. We have been doing that every
decade since, which has propelled our firm’s tremendous
growth and practice area diversity.
Our most recent firm visioning process occurred in 2010
as a bottom-up and top-down interactive dialogue, with all
of our offices, regions and practice area leaders together at
the table to imagine what our firm’s future could and should
be. We created what we refer to as our “big hairy audacious
goals (BHAGs)” for the future, naming them “Vision 2020.”
This interactive process enabled our entire firm to align and
coalesce around “Vision 2020” with the same common
purpose and vision. We have been able to exceed many of
our goals, with still six years to go. We have always focused
on a long-range strategy and what helps sustain us through
the peaks and valleys inherent in the business cycles in the
design world.
An example of the result of this long-range strategy was
at the depths of the economic downturn in 2009/2010.
We certainly had to make painful decisions early, but we
continued to hire exceptional talent whenever it became
available. As other firms struggled to keep from closing
their doors, we stayed close to our clients and thrived.
Having the confidence and sense of purpose, this long-
term roadmap has propelled our firm’s tremendous growth
as we emerged from the great recession. Keeping a laser
focus on our vision, investing in top talent, and fostering
a strong one-firm firm culture is essential. As a result, we
emerged from the recession with a more prolific, more agile
organization that’s focused on our clients, their needs and
business performance.
We seek to change the way we
conceive, design, and judge our
projects to maximize the positive
impact they have on our communities,
the environment, and our clients.
We need to work as an industry to
create breakthrough solutions where
whole cities become sustainable
in nature.
15CONNECTIONS14
“Our ability to cross boundaries and bundle
services brings new ideas and design thinking to every client.”
Cyrus J. Izzo, PE
Syska Hennessy
16 CONNECTIONS 17
The Syska Employee Network
of Support and Education
I
n response to a recent period of growth and hiring,
Syska Hennessy’s leadership saw the need to implement
structures and processes for developing staff, sharing
technical knowledge, and fostering communication and
culture across all levels of the company.
“As engineering professionals focused on delivering
excellence to our clients on a daily basis,” Co-President
Cyrus Izzo said, “it’s easy for us to forget about other
important internal processes, like career building and
sharing technical expertise.” The co-presidents’ vision
gave rise to SENSE, the Syska Employee Network of
Support and Education, launched in January 2014.
The SENSE program provides leadership opportunities
for team members with 2-12 years of experience, who
are encouraged to apply for positions in local or national
SENSE committees. Lisa Gonzalez, local representative
for the New York chapter, has been enthusiastic about the
program from the beginning. “SENSE has already promoted
team bonding and a community spirit, connecting us to the
rest of the company,” she says. “I am looking forward to
more challenges, learning experiences, and collaboration
amongst the SENSE community—I’ve loved every minute
of it so far!”
SENSE will rely on a variety of interdepartmental activities
to achieve its goals. These activities include one-on-
one meetings between mid-level and upper-level team
members, networking and professional development events,
the creation of a corporate booklet delineating career
opportunities, and a series of social engagements where
team members can get to know each other outside of the
formal work environment.
“We wanted to positively engage with our talented team
members to create both the guidance and the opportunity
to further their careers,” said Co-President Gary Brennen,
“and we want to ensure that innovations and technical
expertise are being shared, companywide.” Having a formal
calendar of events will ensure that these critical activities
take place. According to Gary, that is a
triple win: “good for our team members,
good for the company and, ultimately, good
for our clients.” And in the end, that’s what
really counts.
Our Vision
Creating exceptional
environments
built environments
people environments
our global environment
Our Mission
Consult + Engineer + Commission
Integrating the best minds and
technology to create
high performance solutions for the
built environment.
Syska Hennessy’s Core Values:
Quality. We aspire to be the best.
In all aspects of our business—our
people, our design and our client
service—we continually strive to
be the best there is. This is our
philosophy, the basis of our repu-
tation and our success.
Collaboration
collaboration
Open commu
to understand
and integrate
and strengths.
from creating
our clients to d
solutions.
Innovation. W
tive technolog
Our drive to e
and appropria
for our clients
future growth
Goals
The SENSE program was developed to enable the
sharing of innovation, camaraderie, career-building,
and technical know-how.
SENSE accomplishes this mission through five goals:
1. Promote professional development and
mentorship programs.
2. Foster an atmosphere for open communications
between all experience levels.
3. Broaden the interface amongst the Syska
community.
4. Expand the opportunities for social events at both
the local and national level.
5. Develop peer-to-peer learning opportunities at
both the local and national level.
Syska Employee Network of
Support and Education
SENSE Mission
To create a community that
supports learning and provides
guidance for professional
development while promoting
collaboration and building on
Syska Hennessy’s culture of
technical excellence.
Visit us on www.syska.net/SENSE
LinkedIn Syska Hennessy SENSE
Foster open communications
among all experience levels.
Promote professional
development and mentorship.
Develop peer-to-peer learning at
local and national levels.
Broaden social engagement
within the Syska community.
Provide technical assistance
with a “lifeline” of expertise,
technical education and
collaboration.
Grow problem-solving skills.
We want to ensure that
innovations and technical
expertise are being shared,
companywide.
Introducing
/ Introducing SENSE
SENSE has already promoted team bonding
and a community spirit, connecting us to the
rest of the company,
18 CONNECTIONS 19
F
or four years, Syska Hennessy’s Engineer Development
Training (EDT) program has been bridging the gap
between school and career for new hires, shortening
their learning curve, building camaraderie within their peer
group, and exposing them to thought leadership through-
out the company. EDT team members graduate from the
program with the knowledge and skills they need to imple-
ment world-class engineering practices. They also have a
strong, foundational base on how the firm operates.
The EDT program continues to attract top engineering
students from some of the country’s premier engineer-
ing colleges and universities, exposing them to a range of
subjects. Structured around regularly scheduled training
classes and webinars taught by in-house experts, students
access a wide variety of topics, including cross-training
in the mechanical, electrical, and plumbing disciplines,
energy modeling, LEED® and sustainability, and industry-
specific management and communications skills. Job
site visits are also an important aspect of the program,
allowing EDT team members a hands-on look at projects
in construction. Additionally, meetings with the firm’s
senior-level executives allow EDT trainees to learn directly
from experienced industry leaders.
Syska Hennessy is committed to the development and
education of young engineers as future leaders of the firm
and our industry. By exposing recent graduates to the
very best across the firm and helping them
identify their strengths and interests, the
EDT program empowers them to become
more focused, passionate, and dedicated in
their careers.
EDT team members graduate from the
program with the knowledge and skills they
need to implement world-class engineering
practices.
Engineer
Development
Training
BRIDGING THE GAP
BETWEEN SCHOOL
AND CAREER
/ Engineer Development Training
Designing a financial trading floor today requires integrating
multiple and sometimes conflicting needs. The primary
challenge of creating a mission-critical space that can easily
accommodate hundreds of employees has remained the
same over time, space allocation, equipment housing/cooling,
trader collaboration, trading floor security etc. Forward-
looking financial firms now have stronger expectations
around issues of comfort, atmosphere, and sustainability.
More than ever, it is critical to obtain a clear understanding
of the business plan and forecasted growth of the trading
activity, including number
of users, daily business
activities, support structure
requirements, corporate
culture, and future needs,
all of which must be
factored into the Trading
Floor Master Plan.
As part of the trading floor’s IT infrastructure design, user
profiles, such as standard user, moderate user, super user, etc
should be created. Where a standard user may use one PC
with two monitors, a super user may use four PCs and eight
monitors. These conditions, including the amount of thin
client provisioning and virtualization deployed, will drive how
much and what type of physical space, electricity, and cooling
is needed on the floor.
Designing the layout and interior space requires balancing
issues of comfort, needs, culture, security, and compliance.
For example, some trader groups may want line-of-sight so
they can collaborate while on calls, while others may deem
it a distraction. Some groups may be required by regulatory
bodies to be separated by “compliance walls,” where others
may be required to be in a different location altogether. These
regulations are generally driven by regulatory entities or by
the firm’s internal governance teams. Above all, the security of
the staff and the business conducted on the floor should never
be in a position to be compromised.
While rapid technological changes make it hard to predict
what a trading floor will look like years from now, engineers
need to anticipate change, building flexibility into designs
that allow for adaptation over time; a solid core with modular
components makes changes/upgrades possible without
major impact. Accommodating for what may come in the
future is perhaps the most important trading-floor-design
consideration of all.
Project Design:
Financial Trading Floors
CONNECTIONS20 21
As the 6th sixth largest wireless services provider in
the U.S. , C Spire needed to create an exceptionally
robust and reliable data center at the Tier IV level, in
order to secure mission critical functionality at 99.99%
availability. Understanding the complexity of the
project and the importance of its investment for the
success of their performance and competitive profile,
C Spire selected the design-build delivery process for
their project.
The project site was master planned by the design-
build team to support two additional phases of
expansion as demand increases, providing both
modularity and scalability options for C Spire. The
new 24K SF facility, will house internal C Spire
business functions as well as provide synchronous,
asynchronous and active-active colocation services
for their clients.
Challenged with meeting Uptime Tier IV Certification,
Syska Hennessy evaluated multiple options and
technologies to provide the optimal solution Balancing
considerations of capital expenditures (CAPEX) against
operational expenditures (OPEX) our designers focused
on providing the solution that was the most reliable,
robust and easy to operate. Our fundamental “Keep it
Simple” principle drove design solutions throughout
the project.
The final design used a complete compartmentalized
2N electrical distribution system and an N+2 Liebert DSE
with EconoPhase mechanical solution, allowing C Spire
to take advantage of the economizer feature to reduce
overall energy consumption.
The final design received an Uptime Tier IV Certification.
With construction completing in October 2014, the site
has received an Uptime Tier III Constructed certification.
Provisions in construction were made to allow Tier IV
compliance in the future.
C Spire Data Center
Uptime Certified Tier IV Design
/ Section 23CONNECTIONS22 23
The Tom Bradley International Terminal (TBIT) at the Los Angeles
International Airport (LAX) is the busiest wing of one of the largest
airports in the world. So when the Los Angeles World Airports (LAWA)
authority decided to renovate the entire terminal, including a one
million SF addition (Bradley West Modernization/Expansion), they
were faced with a unique set of challenges. Impressed with
Syska Hennessy Group’s energy innovations in other airports,
including the success of the recent Dulles Airport Z Gates terminal,
which is cooled and heated primarily through the use of displacement
ventilation, LAWA selected the firm to design and engineer the
mechanical, plumbing, and vertical transport infrastructure for the
entire terminal.
Sustainability was a key feature of the development program, with
Syska Hennessy’s engineers incorporating design features to promote
energy efficiency and mitigate environmental impacts. As part of
the design process, the engineering team used Building Performance
Modeling to ensure comfort and stratification verifications, reducing
energy usage. They incorporated many other sustainable and energy/
water-saving features into the TBIT project, including external shading;
pre-piped recycled water for toilet and urinal flushing (resulting in a
40% reduction of water usage), and displacement ventilation.
The resulting 1.0 million SF Expansion terminal, achieving a higher
certification than the targeted LEED Silver. The project won Syska
Hennessy Group the Engineering News-Record’s coveted “Best of
the Best” award for “Best Airport, Transit Project, 2013,” offering a
special ending to a story that began when Syska Hennessy engineered
the building systems design during the construction of the original
international terminal, 30 years ago. Today, TBIT is considered the
“crown jewel” of the overall LAX Capital Improvements Program, the
biggest public works project in the history of the City of Los Angeles.
Innovation in Aviation: LAX
Tom Bradley West International
Terminal
“Today, TBIT is
considered the
‘crown jewel’
of the overall
LAX Capital
Improvements
Program...”
Sustainable Innovations at
the Tom Bradley International
Terminal (Bradley West)
CFD Modeling of airflow and
temperature stratification for
the iconic Time Tower Media ,
bon voyage, and welcome
wall medias
Energy modeling performance
verifications for North and
South Concourses and Sterile
Corridors
Pre-piped recycled water
for water closets and urinal
flushing
External shading for glare and
solar gain control
Enhanced Indoor Air Quality
(IAQ) with energy efficient
displacement ventilation,
CO2
monitoring, and 4-stage
filtration including UV and
bipolar ionization
Integrated building automation
system for HVAC, lighting,
vertical transportation, power
usage, and utility metering for
concessions and retail
24 CONNECTIONS
ISLANDING HOSPITALS DURING
CATASTROPHIC EVENTS
When it comes to caring for patients and supporting medical staff during
a catastrophic event, such as one of the recent weather-related events we
have seen happening nationwide, hospitals need to continue to function
and provide care. Here are a few things to consider when islanding
hospital power systems:
PRIORITY LIST
Review your current list of equipment and
departments that are connected to emergency
power. Compare that to the latest FGI Guidelines
or state healthcare code that applies to you to see
if you meet the latest requirements. These two lists
will merge to become your priority list.
COMMON SENSE LIST
Assuming the hospital will be without power for
days, think about those areas of the hospital that
will need to be on emergency power, but which
are not required to have emergency power by
code. Consider non-care environments such as
the loading dock, the lighting of all utility corridors
from the loading dock to the various areas of the
hospital, the kitchen, and etc.
GENERATOR SYSTEM SIZING
Now that you have developed the two lists above,
where does the size of your plant stand compared
to the combined lists? You may find that your
generator plant requires an upgrade.
SYSTEM TESTING
The code requires monthly testing of the
generators. What testing is being provided beyond
that? Are you planning for any contingency
scenarios?
Today’s critical care facilities must have an enhanced plan in place in order to continue close-to-normal
operations during a catastrophic event, preparing not only to care for the existing patient population, but
also to triage additional potential patients. Executing the above steps will help you prepare for whatever
events may impact your community.
25
Lessons
Learned
/ Lessons Learned
26 CONNECTIONS
Syska Hennessy Group provides specialized
consulting, engineering, and commissioning
services for clients worldwide. Using a
high-performance approach, combined
with a global portfolio of project experience,
we are able to help drive your business’s
success in a challenging economy. With
a staff of nearly 500 located in 15 locations
around the world, we provide a local
presence and regional knowledge.
Photo credits: COVER IMAGE ©iStockphoto/Thinkstock;
CONTENTS PAGE ©Tina Smothers; PAGE 1 Cyrus Izzo 
Gary Brennen, ©Sarah Golonka, SMG Photography; PAGES
2  3 ©iStockphoto/Thinkstock; PAGE 3 ©Roger Kriegel,
Engage Photography; PAGES 4  5 ©Guian Bolisay; PAGE
6 ©iStockphoto/Thinkstock; PAGE 7 infographics courtesy
of Hinge; PAGE 8 infographics courtesy of Hinge; PAGE 9
©iStockphoto/Thinkstock; PAGES 10-12 ©Sarah Golonka,
SMG Photography; PAGE 14 ©iStockphoto/Thinkstock;
PAGE 16  17 ©Ashok Sinha; PAGES 18  19 ©Roger Kriegel;
PAGE 20 ©iStockphoto/Thinkstock; PAGE 21 Courtesy of
C Spire; PAGES 22  23, Courtesy of Fentress Architects;
PAGE 24 ©iStockphoto/Thinkstock; PAGE 25 Robert Benson
Photography; PAGE 26 Clockwise top left; Devin Grasty,
Ida Wyclif, ©iStockphoto/Thinkstock, Ashok Singha
Editor: Mary Moore
Contributors: Communications and marketing, Rob Bolin,
Devin Grasty, Kristin Liu, Kristin Liu, Lauren Mehmedovic,
Ida Wyclif, Ramy Kodsy
Technical Team: Ing Lim, Bob Stickney, Joe O’Sullivan,
Gary Brennen, Cyrus Izzo, Rob Bolin, James Coe, Tim Krawetz,
Kieran Long, James Coe, Mark Yakren, Alison Knowles,
Carla Valencia
Design: Hinge, www.hingemarketing.com
Connections
A global leader in specialized
consulting, engineering, and
commissioning services, Syska
Hennessy Group is always looking
for new ways to foster connections.
Between projects and engineers.
Between the public and private
sectors. Between our peers, our
community, our employees, and
the rest of the world. From concept
to construction, no one builds
connections like Syska Hennessy
Group.
Our People
The Engineer Development Training (EDT) program
bridges the gap between university and professional
proficiency for new recruits. According to EDT
participant James Conwell, “the program is based
on young engineers receiving technical training from
senior-level engineers from several trades, meaning I
receive training on not only mechanical engineering,
but also electrical, plumbing, etc.” By enabling new
employees to work beside some of the best and
brightest individuals in the field, they are empowered
to learn critical skills, build a valuable network of
mentors and peers, and begin to choose a career
specialty.
www.syska.com/about/careers/edt.asp​
Creating Exceptional Environments
The Governor George Deukmejian Courthouse,
located in Long Beach, California, won ENR’s
prestigious Best Global Project award under the
category of Government Buildings.
St. Mary’s Hospital for Children, in Bayside, New
York, was the winner of the ACEC New York
Engineering Excellence Award for Syska Hennessy’s
work designing state-of-the-art interactive audio,
video, and communication systems in vibrant spaces
designed to delight patients and families.
The Los Angeles International Airport (LAX) Tom
Bradley West International Terminal at the won
ENR’s Best of the Best award for Best Airport,
Transit Project. Syska Hennessy Group designed and
engineered the mechanical, plumbing, and vertical
transport infrastructure for the entire terminal.
www.syska.com/expertise/markets/project.
asp?idMarket=2idProject=24​
EDT retreat 2013 Governor George Deukmejian Courthouse design team
Our Practice
Each year, from all around the globe, Syska Hennessy’s
senior technical experts gather in a virtual room to
discuss projects, share best practices, exchange ideas,
and learn from one another. This engineering char-
rette is called the Design Excellence Program, and
it’s played a pivotal role in elevating Syska Hennessy’s
design standards for over a decade.
Our Community
On April 17, Syska Hennessy Group kicked off
SENSE, the Syska Employee Network of Support
and Education, with a Trivia Happy Hour that put
employees’ general and Syska-related knowledge
to the test in a friendly competition. Using video
point-to-point screens to connect multiple partici-
pants in 13 regional offices, the event represented
what SENSE is all about—increasing collaboration,
camaraderie, and the sharing of technical innovation
companywide.
SENSE kickoff happy hour
Design Excellence program
syska.com
Atlanta
678.401.0200
Boston
617.577.9900
Charlotte
704.373.1533
Chicago
312.588.3560
Dallas
972.470.0704
Jacksonville
904.987.2082
Los Angeles
310.312.0200
New York
212.921.2300
Princeton
609.378.0235
Richmond
804.553.7011
San Diego
858.244.0360
San Francisco
415.288.9060
Washington , D.C.
703.383.9383
Dubai Internet
City
+97143753810
Shanghai
8621.6171.2574

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Connections_Winter_2014

  • 2. Connections CONNECTIONS: [kuh-nek-shuh nz] Trends Markets Opportunities Expanding Market Opportunities in China: A Dispatch from Syska Hennessy, China Growing Resources and Opportunities in the Central United States 2 4 Aviation and Big Data Our Client’s Voice: A Conversation with Andy Cohen, FAIA and Gary Brennen, PE Introducing SENSE: The Syska Employee Network of Support and Education Engineer Development Training: Bridging the Gap Between School and Career 6 10 16 18 C Spire Data Center Uptime Certified Tier IV Design Trading Floor Master Planning Innovation in Aviation: LAX Tom Bradley West International Terminal Lessons Learned: Islanding Hospitals During Catastrophic Events Did you Know? Aviation by the Numbers 21 20 22 24 8 1. the act or state of joining, linking or uniting 2. the state of establishing communication, making contact 3. creating a link or bond: an electrical connection.
  • 3. iv CONNECTIONS 1 Cyrus J. Izzo, PE (left) Gary A. Brennen, PE, LEED AP (right) ability to deploy strategically, bringing globally benchmarked expertise to projects in all geographies. Another critical ingredient to building that bench of talent and knowledge is the strategy of creating new talent from the ground up by identifying recent graduates, committing to help them realize their potential and train them to the level of professional excellence that our legacy demands. We share that vision in our Engineer Development Training (EDT) story, explaining the transaction of commitment with training and access for recent college graduates. Reinvention: The alchemy created from blending talent and understanding into new expertise and mastery is the process of reinvention. Our client’s voice, this issue, features Andy Cohen, FAIA, Co-CEO of Gensler, as he shares their process for envisioning and creating new markets and design studios to address possibilities and relationships with their clients. In these pages we share with you some of the strategies that build successful collaborations with our clients: where we collectively harness the power of reinvention, make informed decisions about investment and deploy resources when and where opportunity is most abundant. There are great opportunities for those willing to embrace the process of reinvention and create a greater, more viable future. W e find ourselves in a global marketplace that is filled with dynamic shifts and enormous potential that both challenge and inspire us. As with every new endeavor, there are learning curves to navigate, along with the possibility of great rewards. Success lies squarely within our ability to anticipate, strategize, and adapt to change with close attention to performance and results every step of the way. Trends: Identifying trends that illuminate the path ahead allows us to prepare for, and seize, opportunities for our clients. For example, it is not enough to have created the capacity for collecting big data, it then becomes our responsibility to leverage it to refine and retool the built environment across a broad spectrum of the industry: from aviation hubs and data centers to healthcare facilities. A revitalized global economy beginning to surge ahead refocuses our attention on vital resources, such as water and energy, and how they play a major role in the social, economic and political vitality of regions. That makes it more important than ever to reinvent mission- critical functions, create flexible telecommunications infrastructure and deploy contingency planning for healthcare facilities. Investment: Smart investment means building and mobilizing a team of professional experts, creating and nurturing a culture of investment in their professional growth, and expanding genuine collaboration and cross- pollination of ideas and expertise across the firm. Our firm’s Syska Employee Network of Support Education (SENSE) program does exactly that; founded on bedrock values of innovation and engagement, it builds in the Messagefromour Co-Presidents Cyrus J. Izzo, PE Co-President Gary A. Brennen, PE Co-President REINVENTION: [re·in·vent] verb 1. to make major changes or improvements to (something) 2. to present (something) in a different or new way / Message from our Co-Presidents
  • 4. 2 CONNECTIONS 3 Expanding Market Opportunities in China: A Dispatch from Syska Hennessy, China Ing Lim, Senior Vice President “As more Chinese families access wealth and resettle in urban hubs, there is an increased need for transportation facilities, especially in the aviation sector,” Ing said. The in- creased wealth has driven a demand for more sophisticated spaces. “Clients are now interested in space flexibility, sus- tainability, and expandability for their growth in the future.” With more disposable income and a newly discovered taste for international consumer goods, mixed-use development and high-end retail have popped up to serve fast-growing population centers. There is also a demand for high-tech healthcare facilities to serve the growing affluent population of China who expect world-class medical care. The demographic shifts are also putting pressure on the region’s technology infrastructure. As the population’s engagement with the online environment grows exponen- tially, there is a critical need for expanding mission critical facilities and data centers, as well. Syska Hennessy, Shanghai has answered the increased demand of these growing markets, combining an internationally recognized technical depth with an intimate knowledge of local building codes and standards. Today, the Shanghai team is known for applying the latest energy modeling and simulation tools to drive world-class design solutions. With a rapidly expanding office of almost 40 professionals, Syska Hennessy’s Shanghai office is positioned as a hub for the Asia Pacific region, ready to lead the way. On the horizon, we see the enormous impact of energy and capital reserves on the national and global economies. China’s population is on the move, both economically and physically, driving major changes across the entire Asia-Pacific region. In such a rapidly shifting landscape, what are the implications for the engineering, construction, technology sector? We caught up with Ing Lim, the head of Syska Hennessy’s Shanghai office, to find out. / Expanding Market Opportunities in China
  • 5. 4 CONNECTIONS 5 Sustainability and Technology According to Syska Hennessy Vice President Bob Stickney, the central region has seen “major growth in the commercial and corporate markets, with many Fortune 5000 companies relocating or expanding their presence here.” Along with the economic growth, Bob has noted a parallel interest in sustainability. “Our clients continue to look for ways to become more energy efficient, helping the environment and lowering energy usage — a win/win scenario,” he says. Vice President Joseph O’Sullivan agrees. In addition to sustainability, he notes a surge in technology-focused, growing firms. “In particular, the Chicago market is emerging as a technology center, with lots of startups becoming large companies very fast,” he says. “These companies have growing needs and a different way of working from traditional companies.” In the Midwest’s new, diverse marketplace, forward- leaning organizations are looking to partner with engineering firms that can help make future growth and sustainable development a reality. Expanding service offerings to meet demand in the region, Syska Hennessy is positioned to help these clients with continued asset development. Today, the firm offers an elevated level of expertise and consulting in the following areas: ICT (Information, Communications, and Technology); security; vertical transportation; healthcare; commercial real estate; and BIM (building information modeling). Keeping Pace with Change Syska Hennessy will continue to invest in additional resources and opportunities in the central region, including pioneering innovative technologies for smart, energy-efficient, flexible spaces. With the economy of the central region expected to expand even more in coming years, Syska Hennessy is committed to investing in its future. Today, Midwestern companies seek a more sophisticated and complex level of expertise and consulting, with a focus on sustainable and healthy buildings, flexible space, and technology. Thanks to a recent surge in energy production and distribution, the economy of the U.S. central region has skyrocketed, causing a ripple effect into new sectors such as healthcare, technology, and green energy. As clients respond to these opportunities, they seek a more sophisticated and complex level of expertise and consulting, with a focus on sustainable and healthy buildings, flexible space, and technology. GROWING RESOURCES OPPORTUNITIES IN THE CENTRAL UNITED STATES / Growing Resources Opportunities in the Central United States
  • 6. 6 CONNECTIONS 7 F orecasts point to continued explosive growth in passenger traffic, with an annual 5% increase over the next 20 years. By 2017, 3.9B passengers will pass through airports every year, with the greatest increase in the Asia Pacific region. Increasingly, airport operations on both the landside and the airside are highly dependent on big data. On the landside, airports must be able to handle the logistics of moving passengers through check-in, security, departure gates and, finally, onto their planes. On top of passenger and security concerns, there are the airside operations: monitoring flights, maintaining aircraft mechanical and safety procedures, and tracking airline crew schedules, weather conditions, and more. The ability to deftly handle all of this activity, monitoring conditions and responding in real time, is imperative. On top of the growing volume of passenger traffic, recent economic pressure in the aviation sector has made all of this activity more intense. Globally, the aviation industry has experienced carrier consolidation, increased passenger density on flights, and expediting aircraft turnaround. In this environment, it is more critical than ever that airports are equipped to deploy jets and crews, accommodate ever-changing conditions around gate capacity and ground crew, and respond to myriad factors that impact and improve airline performance metrics. To answer these challenges, airline operations rely on big data, using complex algorithms to track thousands of datasets, powering the predictive models that help the complex decision-making process. Infrastructure critical to continuity in aviation operations—the ability to migrate datasets from a broad range of sources to reside on a robust common platform, to create a common language for data input, and to establish reliable systems uptime—will require diligent planning and implementation. Clearly these data sets will profoundly impact the built environment in ways that have yet to become clear, but everyone in the aviation marketplace is closely tracking this trend to retain vitality in a changing space. The aviation industry is a competitive one, with many critical factors involved beyond the passenger experience that is necessarily front- and-center. In order for travelers, crewmembers, and employees to experience airports as a safe, healthy, and positive environment, effective and powerful management of big data will continue to be essential—now and into the future. Each day, more than 1.7M travelers pass through airports, making their way to destinations around the world. They embark on over 50,000 aircraft, transport untold amounts of luggage, and navigate through security checkpoints in more than 1,520 commercial airports. And those numbers are only going to increase. Each day: More than 1.7M travelers travel on aircraft More than 50,000 aircraft are in use  More than 1,520 commercial airports in use Aviation and Big Data 1.7M travelers 1,520 airports 50K aircraft / Aviation and Big Data
  • 7. CONNECTIONS8 China 1.3 B U.S. 319 M Japan 128 M Germany 82 M U.K. 64 M Italy 97 M Spain 47 M UAE 9.2 M Hong Kong 7.2 M Profits per passenger per flight 1. http://www.datanami.com/2014/01/03/how_big_data_helps_airline_profitability/ http://www.bloomberg.com/visual-data/industries/q/market-leaders 2. http://www.datanami.com/2014/01/03/how_big_data_helps_airline_profitability/ 3. http://www.iata.org/publications/Documents/Example_Top_10_Projected_Markets_2016.pdf 4. http://www.cnn.com/2014/06/03/travel/how-airlines-make-less-than-6/ 5. http://fortune.com/2014/06/19/big-data-airline-industry/ 6. http://fortune.com/2014/06/19/big-data-airline-industry/ DID YOU KNOW? Aviation by the Numbers 130M bags will be checked for a single carrier in 2014 Aviation is a $743 billion global industry, behind Advertising/marketing and Aerospace/defense industries. One carrier analyzes more than 150 collected data points about passengers when they check in for their flight to market to them in real time. 2014 Airline industry profits were $20 billion. 2004 Airline industry loss was $10 billion. $30 billion spread in 10 year’s time. -$10B $20B 2004 2014 9 Big Data Sources: $2.05 $5.42 2012 2014 Number of travelers per annum Population SPAIN HONG KONG UK UAE CHINA JAPAN GERMANY ITALY UNITED STATES 223 M 135 M 73 M 87 M 103 M 70 M 201 M 97 M 173 M / Did You Know?
  • 8. 10 CONNECTIONS 11 A CONVERSATION WITH Andy Cohen, FAIA and Gary Brennen, PE OUR CLIENT’S VOICE GB The theme of our biannual is “reinvention” relative to business practices and workspace; what is your experience related to reinvention? How has Gensler reinvented itself and navigated the economic cycles over its 50-year history? Can you talk a little about the process of reinvention? AC As a global design firm, Gensler is developing trends that will shape design’s impact on our clients’ success for the future. Knowing what’s next will matter more in tomorrow’s design economy. When design is the difference between a great outcome and something less, a design perspective on the future is a competitive advantage. So it’s completely natural and intuitive for us to focus on the transforming aspects of our clients’ businesses and the global design trends shaping their world. We’re also very focused on our “one-firm firm” philosophy. We are a single, integrated, networked, global firm, where the whole is greater than the parts; an innovative fluid organization that delivers great design for our clients anywhere in the world. And if you are thinking that sounds very philosophical, it plays out in a very tangible way each and every day around the globe. Functioning as a one-firm firm significantly impacts our operations and our ability to REINVENT ourselves and how we work. For example, we accelerate delivery for our clients as our one-firm philosophy allows us to seamlessly design projects around the world. At any given time, we might be working on a project simultaneously in four or five offices, allowing us to move proactively and expeditiously forward. Our “one-firm firm” approach also enables our firm to grow world-class talent, by providing opportunities for people who are interested in exploring ideas and concepts. It also positions us to excel with global client accounts, because we are where our clients need us to be. We’re a global, integrated firm, and we share work, research, and best practices across our networked organization. GB Gensler is renowned for their client focus – as you are. What do you believe clients should be seeking from us in the AEC industry as they undertake [large scale] capital improvement plans? AC Let me just state this simply; we believe that everything begins and ends with our client relationships. We focused on that client-centric approach from day one, 50 years ago. Art Gensler, our founder, created an entrepreneurial mindset. He had an excessive curiosity to study and understand his clients. With this mindset we glean new insights and develop business acumen through conversations with our clients, clients who happen to number among the most innovative global Fortune 500 companies in the world. That approach has become an important part of our DNA, and it translated into our design innovation strategy. We listen to our clients in order to understand the underlying business performance opportunities that drive design innovation. Our goal is to become our clients’ trusted advisor. For example, we are in the middle of an incredible, radical transformation in what our workspace looks like. Clearly the impact of greater densification is being felt by all of us, and technology is now ubiquitous. We are creating spaces that support the social transactions that are at the heart of creativity and collaboration as our clients look to reinvent themselves to handle transformative trends in the marketplace. The revolution is about design. This is a time of profound change in how design supports work in all its varied forms. Old ways are being set aside, as organizations look at work and its settings holistically. There’s a demand for new approaches and real estate products. The AEC industry should be providing this insight and bringing these The theme of our biannual is “reinvention” relative to business practices and workspace; what is your experience related to reinvention? How has Gensler reinvented itself and navigated the economic cycles over its 50-year history? Can you talk a little about the process of reinvention? The revolution is about design. This is a time of profound change in how design supports work in all its varied forms. Gary A. Brennen, PE, LEED AP (left) Andy Cohen, FAIA (right) / Our Client’s Voice
  • 9. 12 CONNECTIONS 13/ Our Client’s Voice trends to the conversations with our clients to help shape their real estate and design decisions. GB What considerations go into strategic decisions to embark on new specialty practices? Is there a tipping point or is the decision-making process more organic than that? AC We take a very strategic approach to embarking on new practice areas, ensuring that we have the right talent in place and that diversifying into this new specialty will bring a greater insight to our work and to our clients. We believe that our practice area specialization differentiates us as experts in the competitive global market and that our ability to cross-pollinate differentiates us as innovators. It’s our ability to cross boundaries and bundle services that bring new ideas and design thinking to every client. This year we have taken significant initiative toward aligning our practice areas with our clients’ industry groups. Simultaneously, we have created several incubator practice area task forces that are focused on key markets that we have identified as “Gensler growth opportunities.” GB There is a lot of discussion about collaboration and the role that it plays in reinvention. How do you see the convergence of architecture and engineering in creating great design? AC We enjoy our partnerships with engineering firms, like our great long-term relationship with the Syska Hennessy Group, that bring their global expertise and industry knowledge to the table on complex Gensler projects. of managing our resources in a mindful way, and the importance of not contributing to the problems we all face. And as long as buildings continue to be the number one contributor to CO2 emissions, it is our responsibility as designers to create solutions that are both long lasting and resilient. GB Certainly we enjoy a high level of trust and collaboration with Gensler. Having this history and trust, paired up with talent and innovative tools, we see the impact we jointly have on the built environment. As you say, this is truly an exciting time to be a consulting engineer, where in real time we are imagining near net- zero solutions to the challenging energy environment we live in and spaces that are wonderfully daylit and passively cooled and heated. This collaboration of thought leadership is how we WIN when we work together, and EXECUTE at a high level once we win. Andy, what do you see as the top 3 trends that you see impacting aviation going forward? AC People want their airports back. After 9/11, passengers have been trapped in airports that just weren’t designed for modern travel. People are frustrated, and looking for more pleasurable air travel. They remember the joy of flying, and want it back. That’s compelling airports to cater to passengers’ varied needs and wants. We’re going to see new levels of comfort and calm in the best-designed airports that will elevate the total experience. Airports are more than airports. They’re multi-modal transportation hubs, retail centers, hotels, workplaces, and even places where people seek new ways to foster their health and well-being. So airports are looking beyond aviation, finding inspiration in hospitality, entertainment, retail, and brand design to meet passengers’ raised expectations. Airports are civic gateways, so they should feel indigenous. If you capture the spirit of a place in an airport, through design, you connect people to a specific location, enable them to connect with the place that they’re travelling through, and create an environment that people feel great in. One of my favorite examples of this is the Jackson Hole Airport. With materials that relate to the local vernacular and a deliberate focus on mountain ranges outside the building – it functions as a true gateway to the national parks surrounding it. GB One last question. Circling back to the process of reinvention; in your experience, is there a “right time” to reinvent, or is it a part of an ongoing continuum of evolving and visioning? Collaboration allows us to learn and innovate with one another, making the final project even stronger for our clients. And with new technology, including advanced BIM tools, we are able to work together much more seamlessly. Gary [Brennen] and I first collaborated 25 years ago on Epson America, one of the first large-scale office building in California, to use an underfloor air system for energy- efficiency and greater employee comfort. We both continue to work together to articulate top design and engineering trends and find ways to design innovative, integrated solutions for our clients. GB What one specific development in sustainable design for buildings do you find most interesting and/or encouraging? AC We are continually inspired by sustainable design innovations occurring across the AEC industry and we are always looking internally to push our teams beyond traditional sustainable design benchmarks. We seek to change the way we conceive, design, and judge our projects to maximize the positive impact they have on our communities, the environment, and our clients. From the 67-acre CityCenter in Las Vegas, the world’s largest sustainable development, to one of the world’s tallest buildings, Shanghai Tower, Gensler has demonstrated our commitment as a global sustainability leader. We decided long ago that sustainable design was not an add-on, but rather it was imbedded in everything we do. Our talented designers are redefining what is possible. A case in point is Shanghai Tower. The second-tallest building in the world is a breakthrough in super high-rise design, combining new ideas about creating community and fostering sustainability with streamlined, cost-effective delivery. A critical aspect of Shanghai Tower’s design is the transparent, second skin that wraps around the entire building. This double skin allows for the development of seven “vertical parks” with fourteen-story atrium spaces all meant for public use. Additionally, the continuous glass skin will admit the maximum amount of daylight into the atriums, reducing the need for artificial lighting. The glass also has a spectrally low-E coating that will help reduce heating and cooling loads. These, and many other strategies, have set the bar for sustainability in super high-rise building design. We need to work as an industry to create breakthrough solutions where whole cities become sustainable in nature. Soon we will begin to see the emergence of Net Positive buildings, those that don’t require any external power, and also provide energy back to utility grids to support their neighborhoods and cities. We are all aware of the criticality AC Over the history of our firm, which was founded by Art Gensler in 1965, we consistently created a strategic vision at 10-year milestones. These strategic visions are a big picture look at Gensler’s culture, our people, our clients’ growth, and our practice area diversity. The visioning process charted a course on how we would get there and created clear guideposts to measure our progress along the way. We have been doing that every decade since, which has propelled our firm’s tremendous growth and practice area diversity. Our most recent firm visioning process occurred in 2010 as a bottom-up and top-down interactive dialogue, with all of our offices, regions and practice area leaders together at the table to imagine what our firm’s future could and should be. We created what we refer to as our “big hairy audacious goals (BHAGs)” for the future, naming them “Vision 2020.” This interactive process enabled our entire firm to align and coalesce around “Vision 2020” with the same common purpose and vision. We have been able to exceed many of our goals, with still six years to go. We have always focused on a long-range strategy and what helps sustain us through the peaks and valleys inherent in the business cycles in the design world. An example of the result of this long-range strategy was at the depths of the economic downturn in 2009/2010. We certainly had to make painful decisions early, but we continued to hire exceptional talent whenever it became available. As other firms struggled to keep from closing their doors, we stayed close to our clients and thrived. Having the confidence and sense of purpose, this long- term roadmap has propelled our firm’s tremendous growth as we emerged from the great recession. Keeping a laser focus on our vision, investing in top talent, and fostering a strong one-firm firm culture is essential. As a result, we emerged from the recession with a more prolific, more agile organization that’s focused on our clients, their needs and business performance. We seek to change the way we conceive, design, and judge our projects to maximize the positive impact they have on our communities, the environment, and our clients. We need to work as an industry to create breakthrough solutions where whole cities become sustainable in nature.
  • 10. 15CONNECTIONS14 “Our ability to cross boundaries and bundle services brings new ideas and design thinking to every client.” Cyrus J. Izzo, PE Syska Hennessy
  • 11. 16 CONNECTIONS 17 The Syska Employee Network of Support and Education I n response to a recent period of growth and hiring, Syska Hennessy’s leadership saw the need to implement structures and processes for developing staff, sharing technical knowledge, and fostering communication and culture across all levels of the company. “As engineering professionals focused on delivering excellence to our clients on a daily basis,” Co-President Cyrus Izzo said, “it’s easy for us to forget about other important internal processes, like career building and sharing technical expertise.” The co-presidents’ vision gave rise to SENSE, the Syska Employee Network of Support and Education, launched in January 2014. The SENSE program provides leadership opportunities for team members with 2-12 years of experience, who are encouraged to apply for positions in local or national SENSE committees. Lisa Gonzalez, local representative for the New York chapter, has been enthusiastic about the program from the beginning. “SENSE has already promoted team bonding and a community spirit, connecting us to the rest of the company,” she says. “I am looking forward to more challenges, learning experiences, and collaboration amongst the SENSE community—I’ve loved every minute of it so far!” SENSE will rely on a variety of interdepartmental activities to achieve its goals. These activities include one-on- one meetings between mid-level and upper-level team members, networking and professional development events, the creation of a corporate booklet delineating career opportunities, and a series of social engagements where team members can get to know each other outside of the formal work environment. “We wanted to positively engage with our talented team members to create both the guidance and the opportunity to further their careers,” said Co-President Gary Brennen, “and we want to ensure that innovations and technical expertise are being shared, companywide.” Having a formal calendar of events will ensure that these critical activities take place. According to Gary, that is a triple win: “good for our team members, good for the company and, ultimately, good for our clients.” And in the end, that’s what really counts. Our Vision Creating exceptional environments built environments people environments our global environment Our Mission Consult + Engineer + Commission Integrating the best minds and technology to create high performance solutions for the built environment. Syska Hennessy’s Core Values: Quality. We aspire to be the best. In all aspects of our business—our people, our design and our client service—we continually strive to be the best there is. This is our philosophy, the basis of our repu- tation and our success. Collaboration collaboration Open commu to understand and integrate and strengths. from creating our clients to d solutions. Innovation. W tive technolog Our drive to e and appropria for our clients future growth Goals The SENSE program was developed to enable the sharing of innovation, camaraderie, career-building, and technical know-how. SENSE accomplishes this mission through five goals: 1. Promote professional development and mentorship programs. 2. Foster an atmosphere for open communications between all experience levels. 3. Broaden the interface amongst the Syska community. 4. Expand the opportunities for social events at both the local and national level. 5. Develop peer-to-peer learning opportunities at both the local and national level. Syska Employee Network of Support and Education SENSE Mission To create a community that supports learning and provides guidance for professional development while promoting collaboration and building on Syska Hennessy’s culture of technical excellence. Visit us on www.syska.net/SENSE LinkedIn Syska Hennessy SENSE Foster open communications among all experience levels. Promote professional development and mentorship. Develop peer-to-peer learning at local and national levels. Broaden social engagement within the Syska community. Provide technical assistance with a “lifeline” of expertise, technical education and collaboration. Grow problem-solving skills. We want to ensure that innovations and technical expertise are being shared, companywide. Introducing / Introducing SENSE SENSE has already promoted team bonding and a community spirit, connecting us to the rest of the company,
  • 12. 18 CONNECTIONS 19 F or four years, Syska Hennessy’s Engineer Development Training (EDT) program has been bridging the gap between school and career for new hires, shortening their learning curve, building camaraderie within their peer group, and exposing them to thought leadership through- out the company. EDT team members graduate from the program with the knowledge and skills they need to imple- ment world-class engineering practices. They also have a strong, foundational base on how the firm operates. The EDT program continues to attract top engineering students from some of the country’s premier engineer- ing colleges and universities, exposing them to a range of subjects. Structured around regularly scheduled training classes and webinars taught by in-house experts, students access a wide variety of topics, including cross-training in the mechanical, electrical, and plumbing disciplines, energy modeling, LEED® and sustainability, and industry- specific management and communications skills. Job site visits are also an important aspect of the program, allowing EDT team members a hands-on look at projects in construction. Additionally, meetings with the firm’s senior-level executives allow EDT trainees to learn directly from experienced industry leaders. Syska Hennessy is committed to the development and education of young engineers as future leaders of the firm and our industry. By exposing recent graduates to the very best across the firm and helping them identify their strengths and interests, the EDT program empowers them to become more focused, passionate, and dedicated in their careers. EDT team members graduate from the program with the knowledge and skills they need to implement world-class engineering practices. Engineer Development Training BRIDGING THE GAP BETWEEN SCHOOL AND CAREER / Engineer Development Training
  • 13. Designing a financial trading floor today requires integrating multiple and sometimes conflicting needs. The primary challenge of creating a mission-critical space that can easily accommodate hundreds of employees has remained the same over time, space allocation, equipment housing/cooling, trader collaboration, trading floor security etc. Forward- looking financial firms now have stronger expectations around issues of comfort, atmosphere, and sustainability. More than ever, it is critical to obtain a clear understanding of the business plan and forecasted growth of the trading activity, including number of users, daily business activities, support structure requirements, corporate culture, and future needs, all of which must be factored into the Trading Floor Master Plan. As part of the trading floor’s IT infrastructure design, user profiles, such as standard user, moderate user, super user, etc should be created. Where a standard user may use one PC with two monitors, a super user may use four PCs and eight monitors. These conditions, including the amount of thin client provisioning and virtualization deployed, will drive how much and what type of physical space, electricity, and cooling is needed on the floor. Designing the layout and interior space requires balancing issues of comfort, needs, culture, security, and compliance. For example, some trader groups may want line-of-sight so they can collaborate while on calls, while others may deem it a distraction. Some groups may be required by regulatory bodies to be separated by “compliance walls,” where others may be required to be in a different location altogether. These regulations are generally driven by regulatory entities or by the firm’s internal governance teams. Above all, the security of the staff and the business conducted on the floor should never be in a position to be compromised. While rapid technological changes make it hard to predict what a trading floor will look like years from now, engineers need to anticipate change, building flexibility into designs that allow for adaptation over time; a solid core with modular components makes changes/upgrades possible without major impact. Accommodating for what may come in the future is perhaps the most important trading-floor-design consideration of all. Project Design: Financial Trading Floors CONNECTIONS20 21 As the 6th sixth largest wireless services provider in the U.S. , C Spire needed to create an exceptionally robust and reliable data center at the Tier IV level, in order to secure mission critical functionality at 99.99% availability. Understanding the complexity of the project and the importance of its investment for the success of their performance and competitive profile, C Spire selected the design-build delivery process for their project. The project site was master planned by the design- build team to support two additional phases of expansion as demand increases, providing both modularity and scalability options for C Spire. The new 24K SF facility, will house internal C Spire business functions as well as provide synchronous, asynchronous and active-active colocation services for their clients. Challenged with meeting Uptime Tier IV Certification, Syska Hennessy evaluated multiple options and technologies to provide the optimal solution Balancing considerations of capital expenditures (CAPEX) against operational expenditures (OPEX) our designers focused on providing the solution that was the most reliable, robust and easy to operate. Our fundamental “Keep it Simple” principle drove design solutions throughout the project. The final design used a complete compartmentalized 2N electrical distribution system and an N+2 Liebert DSE with EconoPhase mechanical solution, allowing C Spire to take advantage of the economizer feature to reduce overall energy consumption. The final design received an Uptime Tier IV Certification. With construction completing in October 2014, the site has received an Uptime Tier III Constructed certification. Provisions in construction were made to allow Tier IV compliance in the future. C Spire Data Center Uptime Certified Tier IV Design
  • 14. / Section 23CONNECTIONS22 23 The Tom Bradley International Terminal (TBIT) at the Los Angeles International Airport (LAX) is the busiest wing of one of the largest airports in the world. So when the Los Angeles World Airports (LAWA) authority decided to renovate the entire terminal, including a one million SF addition (Bradley West Modernization/Expansion), they were faced with a unique set of challenges. Impressed with Syska Hennessy Group’s energy innovations in other airports, including the success of the recent Dulles Airport Z Gates terminal, which is cooled and heated primarily through the use of displacement ventilation, LAWA selected the firm to design and engineer the mechanical, plumbing, and vertical transport infrastructure for the entire terminal. Sustainability was a key feature of the development program, with Syska Hennessy’s engineers incorporating design features to promote energy efficiency and mitigate environmental impacts. As part of the design process, the engineering team used Building Performance Modeling to ensure comfort and stratification verifications, reducing energy usage. They incorporated many other sustainable and energy/ water-saving features into the TBIT project, including external shading; pre-piped recycled water for toilet and urinal flushing (resulting in a 40% reduction of water usage), and displacement ventilation. The resulting 1.0 million SF Expansion terminal, achieving a higher certification than the targeted LEED Silver. The project won Syska Hennessy Group the Engineering News-Record’s coveted “Best of the Best” award for “Best Airport, Transit Project, 2013,” offering a special ending to a story that began when Syska Hennessy engineered the building systems design during the construction of the original international terminal, 30 years ago. Today, TBIT is considered the “crown jewel” of the overall LAX Capital Improvements Program, the biggest public works project in the history of the City of Los Angeles. Innovation in Aviation: LAX Tom Bradley West International Terminal “Today, TBIT is considered the ‘crown jewel’ of the overall LAX Capital Improvements Program...” Sustainable Innovations at the Tom Bradley International Terminal (Bradley West) CFD Modeling of airflow and temperature stratification for the iconic Time Tower Media , bon voyage, and welcome wall medias Energy modeling performance verifications for North and South Concourses and Sterile Corridors Pre-piped recycled water for water closets and urinal flushing External shading for glare and solar gain control Enhanced Indoor Air Quality (IAQ) with energy efficient displacement ventilation, CO2 monitoring, and 4-stage filtration including UV and bipolar ionization Integrated building automation system for HVAC, lighting, vertical transportation, power usage, and utility metering for concessions and retail
  • 15. 24 CONNECTIONS ISLANDING HOSPITALS DURING CATASTROPHIC EVENTS When it comes to caring for patients and supporting medical staff during a catastrophic event, such as one of the recent weather-related events we have seen happening nationwide, hospitals need to continue to function and provide care. Here are a few things to consider when islanding hospital power systems: PRIORITY LIST Review your current list of equipment and departments that are connected to emergency power. Compare that to the latest FGI Guidelines or state healthcare code that applies to you to see if you meet the latest requirements. These two lists will merge to become your priority list. COMMON SENSE LIST Assuming the hospital will be without power for days, think about those areas of the hospital that will need to be on emergency power, but which are not required to have emergency power by code. Consider non-care environments such as the loading dock, the lighting of all utility corridors from the loading dock to the various areas of the hospital, the kitchen, and etc. GENERATOR SYSTEM SIZING Now that you have developed the two lists above, where does the size of your plant stand compared to the combined lists? You may find that your generator plant requires an upgrade. SYSTEM TESTING The code requires monthly testing of the generators. What testing is being provided beyond that? Are you planning for any contingency scenarios? Today’s critical care facilities must have an enhanced plan in place in order to continue close-to-normal operations during a catastrophic event, preparing not only to care for the existing patient population, but also to triage additional potential patients. Executing the above steps will help you prepare for whatever events may impact your community. 25 Lessons Learned / Lessons Learned
  • 16. 26 CONNECTIONS Syska Hennessy Group provides specialized consulting, engineering, and commissioning services for clients worldwide. Using a high-performance approach, combined with a global portfolio of project experience, we are able to help drive your business’s success in a challenging economy. With a staff of nearly 500 located in 15 locations around the world, we provide a local presence and regional knowledge. Photo credits: COVER IMAGE ©iStockphoto/Thinkstock; CONTENTS PAGE ©Tina Smothers; PAGE 1 Cyrus Izzo Gary Brennen, ©Sarah Golonka, SMG Photography; PAGES 2 3 ©iStockphoto/Thinkstock; PAGE 3 ©Roger Kriegel, Engage Photography; PAGES 4 5 ©Guian Bolisay; PAGE 6 ©iStockphoto/Thinkstock; PAGE 7 infographics courtesy of Hinge; PAGE 8 infographics courtesy of Hinge; PAGE 9 ©iStockphoto/Thinkstock; PAGES 10-12 ©Sarah Golonka, SMG Photography; PAGE 14 ©iStockphoto/Thinkstock; PAGE 16 17 ©Ashok Sinha; PAGES 18 19 ©Roger Kriegel; PAGE 20 ©iStockphoto/Thinkstock; PAGE 21 Courtesy of C Spire; PAGES 22 23, Courtesy of Fentress Architects; PAGE 24 ©iStockphoto/Thinkstock; PAGE 25 Robert Benson Photography; PAGE 26 Clockwise top left; Devin Grasty, Ida Wyclif, ©iStockphoto/Thinkstock, Ashok Singha Editor: Mary Moore Contributors: Communications and marketing, Rob Bolin, Devin Grasty, Kristin Liu, Kristin Liu, Lauren Mehmedovic, Ida Wyclif, Ramy Kodsy Technical Team: Ing Lim, Bob Stickney, Joe O’Sullivan, Gary Brennen, Cyrus Izzo, Rob Bolin, James Coe, Tim Krawetz, Kieran Long, James Coe, Mark Yakren, Alison Knowles, Carla Valencia Design: Hinge, www.hingemarketing.com Connections A global leader in specialized consulting, engineering, and commissioning services, Syska Hennessy Group is always looking for new ways to foster connections. Between projects and engineers. Between the public and private sectors. Between our peers, our community, our employees, and the rest of the world. From concept to construction, no one builds connections like Syska Hennessy Group. Our People The Engineer Development Training (EDT) program bridges the gap between university and professional proficiency for new recruits. According to EDT participant James Conwell, “the program is based on young engineers receiving technical training from senior-level engineers from several trades, meaning I receive training on not only mechanical engineering, but also electrical, plumbing, etc.” By enabling new employees to work beside some of the best and brightest individuals in the field, they are empowered to learn critical skills, build a valuable network of mentors and peers, and begin to choose a career specialty. www.syska.com/about/careers/edt.asp​ Creating Exceptional Environments The Governor George Deukmejian Courthouse, located in Long Beach, California, won ENR’s prestigious Best Global Project award under the category of Government Buildings. St. Mary’s Hospital for Children, in Bayside, New York, was the winner of the ACEC New York Engineering Excellence Award for Syska Hennessy’s work designing state-of-the-art interactive audio, video, and communication systems in vibrant spaces designed to delight patients and families. The Los Angeles International Airport (LAX) Tom Bradley West International Terminal at the won ENR’s Best of the Best award for Best Airport, Transit Project. Syska Hennessy Group designed and engineered the mechanical, plumbing, and vertical transport infrastructure for the entire terminal. www.syska.com/expertise/markets/project. asp?idMarket=2idProject=24​ EDT retreat 2013 Governor George Deukmejian Courthouse design team Our Practice Each year, from all around the globe, Syska Hennessy’s senior technical experts gather in a virtual room to discuss projects, share best practices, exchange ideas, and learn from one another. This engineering char- rette is called the Design Excellence Program, and it’s played a pivotal role in elevating Syska Hennessy’s design standards for over a decade. Our Community On April 17, Syska Hennessy Group kicked off SENSE, the Syska Employee Network of Support and Education, with a Trivia Happy Hour that put employees’ general and Syska-related knowledge to the test in a friendly competition. Using video point-to-point screens to connect multiple partici- pants in 13 regional offices, the event represented what SENSE is all about—increasing collaboration, camaraderie, and the sharing of technical innovation companywide. SENSE kickoff happy hour Design Excellence program