ODD Receivers User Guide v 0.4

ODD Receivers User Guide
Receivers User Guide v0.4 12/12/2014 -1 - Draft
DHL PROPRIETARY AND CONFIDENTIAL
ODD Receivers (End Users)
User Guide
Doc. Ref.: Receivers UG v0.4.doc
Version: 0.4
Status: Draft
Created by: M. Balagat
Date: 12 December 2014
Approved by: Not Approved

Revision History
Version Date By Comments
0.1 14 May 2014 M. Balagat Initial Draft
0.2 27 Nov 2014 M. Balagat
 Formatted document to ODD standard
formatting.
 Updated screenshots.
 Created OTP section in the Appendix.
0.3 02 Dec 2014 M. Balagat
 Incorporated comments from v0.2.
 Added screenshots in Section 4: Misc Options
0.4 12 Dec 2014 M. Balagat
 Incorporated comments by Uma.
 Moved Tracking the Shipment section to Section
2.
 Reworded verbiage for each delivery option in
Section 3.

Contents
1 INTRODUCTION ................................................................................................................ 4
1.1 PURPOSE......................................................................................................................................4
1.2 PLATFORM REQUIREMENTS............................................................................................................4
2 ACCESSING THE ODD DELIVERY OPTIONS WEBSITE ......................................................... 5
2.1 CHECKING THE STATUS OF A SHIPMENT .........................................................................................5
2.2 VIEWING THE SHIPMENT’S WAYBILL ODD DETAILS..........................................................................6
2.3 TRACKING THE SHIPMENT ..............................................................................................................7
3 THE DELIVERY OPTIONS .................................................................................................. 9
3.1 SCHEDULE YOUR DELIVERY...........................................................................................................9
3.2 SIGNATURE RELEASE ..................................................................................................................10
3.3 LEAVE YOUR SIGNATURE.............................................................................................................12
3.4 LEAVE WITH NEIGHBOUR..............................................................................................................15
3.5 SERVICE POINT DELIVERY ...........................................................................................................16
3.6 DELIVER TO AN ALTERNATE ADDRESS ..........................................................................................18
3.7 VACATION HOLD..........................................................................................................................20
4 MISCELLANEOUS OPTIONS............................................................................................. 22
4.1 UPDATING CONTACT INFORMATION ..............................................................................................22
4.2 USING THE ONE-TIME PASSWORD (OTP) FEATURE ......................................................................22
4.3 USING HELP................................................................................................................................23
4.4 RESOLVING APPLICATION ERRORS...............................................................................................23

1 Introduction
1.1 Purpose
This guide contains information that will help the receiver take advantage of On-Demand Delivery
(ODD). ODD will notify you of the Estimated Delivery Date (EDD) as well as provide delivery options
in advance of delivery. ODD will also permit you to send requests to change your delivery options in
the following criteria indicated by buttons on the ODD website:
 Schedule Your Delivery – The receiver can request to change the delivery date of your
shipment if the scheduled date is not convenient.
 Signature Release – The receiver can pre-authorize the delivery of your shipment to allow
the courier to leave your shipment at the door in your absence.
 Leave Your Signature – The receiver can print out a hardcopy of the sign-for-your-shipment
form, sign it, and leave outside the door for the courier to arrive and leave the shipment.
 Leave with Neighbour – The receiver can request the courier to leave the shipment with an
immediate neighbour.
 Service Point Delivery – The receiver can request to have your shipment delivered to a DHL
certified service point if you choose to pick up your shipment rather than have it delivered to
you.
 Deliver to Alternate Address – The receiver can request to change the delivery address if
the address you originally provided is not convenient at the time of delivery.
 Vacation Hold – The receiver can request to hold the delivery of your shipment for up to
thirty days.
Note: Options will sometimes be unavailable depending on various criteria. For example, the shipper
may not wish DHL to offer it or DHL may not have the capability at the destination country.
In short, ODD will make it convenient for you to receive your shipment by allowing you more control of
the delivery of your shipments.
1.2 Platform Requirements
 Processor: Pentium 2 266 MHz processor (minimum)
 Disk Space:
o Java Runtime Environment, 124MB
o Java Update, 2MB
 Memory: 128MB
Note: The system requirements above applies to both 32-bit and 64-bit platforms.

2 Accessing the ODD Delivery Options Website
2.1 Checking the Status of a Shipment
1. Access the ODD Delivery Options UI by pointing your browser at <insert DHL ODD website here>
or clicking the link on the left card or on the email notification message. Note: The Arrange
shipment delivery screen will appear prompting you to enter the Waybill or Left card reference
number (as shown below).
2. Enter the Waybill or Left card reference number and the Captcha texts in the Enter word from
the image field.
3. Click the Confirm button. Note: Upon successful validation, you will be redirected to the ODD
Delivery Options screen (as shown below).

4. Take note that your shipment number will now appear at the upper right-hand corner of the
screen which indicates the available delivery options available for that shipment.
5. Hover your mouse over the shipment number to view the current shipment details.
Note: Another version of the Delivery Options UI includes the Leave Your Signature delivery option
button but excludes the Signature Release button (as shown below).
The availability of the Signature Release and Leave Your Signature delivery option buttons depend
on the destination country that the shipment will be delivered to. Both delivery option buttons share
the same location on the Delivery Options screen but only either one will appear.. Please contact
customer service for more information on the availability of these delivery options.
2.2 Viewing the Shipment’s Waybill ODD Details
Hover the mouse pointer over the hypertext at the right-hand corner of
the screen to view the ODD details of the shipment (as shown below).
Note: The ODD application provides details of the waybill (WB) number for identification and they are
the following:
 WB number (this will also be a link to the country tracking website)
 Shipper (origin)
 Receiver
 Current delivery address (destination)
 Estimated delivery date (EDD) (if applicable)

 Pick-up (PU) date
 Current Selection (in this case, Leave Your Signature)
2.3 Tracking the Shipment
This option will allow you to track your shipment while in transit. The following steps show how you
can track your shipment:
1. Click the Your shipment number hyperlink that appears on the top right-hand side of the
page under the DHL Express logo. Note: A Track your shipment window (as shown below)
will appear that shows the Waybill or Left card reference number field and Enter word
from image field.
2. Enter the Waybill number or the Left card reference number in the Waybill or Left card
reference number field.
3. Enter the word that appears in the CAPTCHA image in the Enter word from image field.
Note: If you want to choose another CAPTCHA image, click the icon on the right of the
image. If you want to verbally hear the word in the image, click the icon. You can toggle
between the and icons if you choose to either hear or read the CAPTCHA image.
4. Click the Confirm button. Note: A new window (as shown below) will display the details of the
shipment having the shipment number that you requested to track.
5. Click the here hyperlink in the sentence, “Click here for latest waybill delivery status,” after
hovering your mouse pointer over the . Note: A new tab will
open on your browser displaying the following screen:

3 The Delivery Options
3.1 Schedule Your Delivery
This delivery option will permit the receiver to schedule the delivery of their shipment by specifying the
alternated date of delivery that is more convenient for them. Note: In the initial ODD application
release, there will be no limit to the number of redirection requests. A future release may restrict to,
say, three redirections. If a restriction limit is reached, the CS agent will still be able to request a
redirect. To change your delivery schedule, do the following:
1. Click the Schedule Your Delivery button (as indicated by the grey arrow).
2. A window will appear that shows the Current Estimated Delivery page (as shown below)
which provides a button that will permit you to change your delivery date.
3. When the button is clicked, a calendar will appear which will show you valid
delivery dates that you can choose from in order to change the delivery date that is more
convenient for you.
4. Click on any of the available dates on the calendar to choose the date you would like your
shipment to be delivered. The available dates are indicated as solid black numbers on the
calendar. A Requested Delivery Date page stating the new delivery date will appear (as
shown below).

5. Click the button to accept this new delivery date. Upon successful update, you will
receive the confirmation message below.
6. Click the to print out the confirmation sheet.
7. Click the at the right-hand corner of the page to return to the ODD Delivery Options
homepage.
3.2 Signature Release
When the receiver will not be home to receive their shipment, they can choose this delivery option to
have their shipment delivered by giving the courier authority to leave the shipment at their door. By
signing off to release their shipment, the courier will be pre-authorized to leave the receiver’s
shipment at their door. To pre-authorize the courier to leave the receiver’s shipment at their door,
follow the steps below.
1. Click the Signature Release button on the ODD homepage.

Note: A window will appear that shows options that can be chosen by clicking their associated
radio buttons (as shown below).
2. Click the option that is the most convenient way for you to receive your shipment in your
absence. The available options are the following:
a. Front door
b. Back door
c. Side door
d. Other
Note: If you choose option d. Other, you must enter specific information in the Instruction field.
Note: The Instruction field can hold up to 190 characters.
3. Enter the Gate/Door code (if applicable).
4. Enter your full name in the Name field. Note: Below is a sample screen of the inputted values
as mentioned above.
5. Click the Authorize button. Note: A new window will appear (as shown below) that will show
a confirmation message that displays the Authorize Delivery page and a notice that an email
message has been sent to the email address you specified. Another notice requests you to
edit your email address or mobile number in case you need to update your email address or
mobile number information.

Note: If no text is entered in the Instruction field if option e is chosen, an error message,
Instruction must be entered, will appear above the Instruction field after you click the
Authorize button. If no text is entered in the Name field, an error message, Name must be
entered, will appear above the Name field after you click the Authorize button.
6. Click the icon to print out the confirmation sheet.
homepage.
3.3 Leave Your Signature
This delivery option will allow the receiver to print out a hardcopy of the leave-your-signature
form, sign it, and leave outside the door for the courier to arrive and leave their shipment at
their door. Note: The Leave Your Signature button has replaced the Signature Release
button in its place. Please refer to Section 3.2: Signature Release for the Signature Release
delivery option. In the initial ODD application release, there will be no limit to the number of
redirection requests. A future release may restrict to, say, three redirections. If a restriction
limit is reached, the CS agent will still be able to request a redirect.
To authorize the courier to leave your shipment and after printing out the signed leave-your-
signature form, do the following:
1. Click the Leave Your Signature button.

2. A form will appear that shows the options in this delivery option.
3. Enter detailed and useful information in the Instruction field if you choose to pick Other. The
Instruction field can hold up to 190 characters.
4. Enter your name in the Printed name field. This is a mandatory field as indicated by the
asterisk (*).
5. Enter the current date in the Date field.
6. Print the Authorize Delivery Agreement form by clicking the printer icon.
7. After printing the hardcopy, sign your name in the Signature field on the Authorize Delivery
Agreement hardcopy. A sample signed hardcopy of the form is shown below.

8. Place and secure the signed hardcopy of the form outside your door where the courier can
see and retrieve it. A sample signed hardcopy of the form is shown below.
9. Click the icon to print out the confirmation sheet. A new window will appear
(as shown below) that will show a confirmation message that displays the Authorize Delivery
page and a notice that an email message has been sent to the email address you specified.
Another notice requests you to edit your email address or mobile number in case you need to
update your email address or mobile number information.
homepage.

3.4 Leave with Neighbour
This delivery option will allow the courier leave the receiver’s shipment with an immediate neighbour.
The receiver can authorize the courier to leave their shipment with a neighbour by following the steps
below.
1. Click the Leave with Neighbour button on the ODD homepage (as shown below).
Note: A window will appear that shows an Instruction field and Gate/Door code field (if
applicable) where you can enter the necessary information to advise the courier.
2. Click the Authorize button. Note: A new window will appear (as shown below) that will show
a confirmation message that displays the Authorize us to leave your shipment with a
neighbour in your absence page and a notice that an email message has been sent to the
email address you specified. Another notice requests you to edit your email address or mobile
number in case you need to update your email address or mobile number information.

Note: If no text is entered in the Instruction field, an error message, Instruction must be
entered, will appear above the Instruction field after you click the Authorize button. If no text
is entered in the Name field, an error message, Name must be entered, will appear above the
Name field after you click the Authorize button.
homepage.
3.5 Service Point Delivery
This option will allow the receiver to request to have their shipment delivered to a DHL certified
service point (SVP) if they choose to pick up their shipment rather than have it delivered to them.
The receiver can change their delivery location to a DHL service point by following the steps below.
1. Click the Service Point Delivery button on the ODD homepage (as shown below).
Note: A window will appear that shows the nearest DHL service points to your delivery address as
options which can be chosen by clicking their associated radio buttons.

2. Choose the most convenient DHL service point by clicking its radio button.
3. Click the Confirm button after choosing your desired DHL service point. Note: A new window
will appear (as shown below) that will show a confirmation message that displays the Service
Point Delivery page and a notice that an email message has been sent to the email address
you specified. Another notice requests you to edit your email address or mobile number in
case you need to update your email address or mobile number information.

homepage.
3.6 Deliver to an Alternate Address
This option will allow the receiver to request to change their delivery address if the address they
originally provided is not convenient at the time of delivery. The receiver cab change their delivery
address by following the steps below.
1. Click the Deliver to Alternate Address button on the ODD homepage (as shown below).
Note: A window will appear that shows the current delivery address (as shown below). It will also
show the New Delivery Address fields in which you will need to fill in the information of the new
delivery address that is more convenient for you.
2. Enter the street address of the alternate delivery address in the Address Line 1 field. Note:
This field is mandatory.

3. Enter the details of the street address of the alternate delivery address in the Address Line 2
and Address Line 3 fields.
4. Enter the district or suburb of the alternate delivery address in the District/Suburb field (as
shown below).
5. Enter the city of the alternate delivery address in the City field. Note: This field is mandatory
(as shown below).
6. Enter the postal code or ZIP code of the alternate delivery address in the Postal Code field
(as shown below). Note: This field is mandatory.
7. Enter the state or province of the alternate delivery address in the State/Province field (as
shown below). Note: This field is mandatory.
Note: If the address information entered is incorrect or missing, error messages will appear on the
top of each field where the error occurred. A sample screen of the new alternate delivery address
is shown below.
8. Click the Confirm button. Note: A one-time password (OTP) panel will be displayed to prompt
you for the OTP (see Section 4.3 for more information on the OTP feature). A new window will
appear (as shown below) that will show a confirmation message that displays the Deliver to
an Alternate Address page showing the New Delivery Address and a notice that an email

9. Click the icon to print out the confirmation.
homepage.
3.7 Vacation Hold
This option will allow the receiver to request to hold the delivery of their shipment for up to thirty days
if they are on vacation. The receiver can hold their shipment for up to thirty days by following the
steps below.
1. Click the Vacation Hold button on the ODD homepage (as shown below).
2. Note: A window will appear that shows the current EDD (as shown below).
3. Click the Change hyperlink to change the delivery date. Note: A calendar showing a time
window of two months will appear. The original delivery (start) date is highlighted in dark
green

.
4. Click the date when you would like to receive your shipment. Note: You can choose a later
date no more than thirty days from the original delivery date. After clicking the desired date,
the date will be highlighted in dark green and the calendar will close. A new Requested
Delivery Date will then appear (as shown below).
5. Click the Confirm button to set the updated delivery date you chose which now appears in
the panel to the left of the Change hyperlink. Note: A new window will appear that will show a
confirmation message that displays the Vacation Hold page and a notice that an email
homepage.

4 Miscellaneous Options
4.1 Updating Contact Information
This option will allow you to update your contact information by clicking the here hyperlink which
appears in the sentence: “Please click here to edit your email address or mobile number in case
further contact is required for this shipment.” The above sentence appears in the confirmation
message which is displayed at the end of each session of a delivery option request. A sample Update
Contact Information screen from the Schedule Your Delivery request session is shown below.
The following steps will update your contact information:
1. Click the here hyperlink. Note: A window will appear that displays the Email Address field
and the Mobile Number field.
2. Click the Change button to enable the fields. Note the Change button will change into the
Save button and the Cancel button will be enabled.
3. Enter your new email address in the Email Address field and new mobile number in the
Mobile Number field.
4. Click the Save button. Note: A confirmation message will inform you that your contact
information has been updated and a confirmation is sent to your updated email address.
4.2 Using the One-Time Password (OTP) Feature
After clicking the Confirm button to submit the alternate delivery address information, a one-time
password (OTP) panel will be displayed to prompt you for the OTP (as shown below).

1. Select the way you would like to receive the OTP by clicking on the appropriate radio button.
Note: The radio button selections will display your email address and mobile number. If you
click the email address radio button, the OTP will be sent to your email address as an email
message. If you click the mobile number radio button, the OTP will be sent to your mobile
phone as an SMS message.
2. Click the Confirm button. Note: A confirmation window will appear informing you that a
Temporary Passcode has been sent to either your email address or mobile phone (in this
case, the OTP was sent as an email message as shown below). The OTP is valid for five
minutes.
3. Enter the OTP in the Passcode field as soon as you receive it. Note: A new window will
appear that will show a confirmation message that displays the Deliver to Alternate Address
page and a notice that an email message has been sent to the email address you specified.
Another notice requests you to edit your email address or mobile number in case you need to
update your email address or mobile number information.
Note: An error message will display on top of the Passcode field if you enter the wrong OTP (as
shown below).
Note: An OTP will only be needed if we have already attempted and failed to deliver your shipment.
This is for security purposes.
4.3 Using Help
More content to follow.
4.4 Resolving Application Errors
More content to follow.

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