Mark Atchison is a self-motivated professional with experience in project management, procurement, health and safety, quality assurance, and process improvement. He holds a Diploma in Business Practices and has worked in roles supporting operations at Milton Keynes Open University, NHS Bedfordshire, and Turney Landscapes Ltd. His skills include advanced Excel, writing procedures, auditing, and implementing quality systems.
Accomplished dedicated technical manager and entrepreneur with a proven track record in the telecommunications and IT industry in Service Delivery. Solid engineering and science background both academically and empirically. Real-world experience in organization level initiatives & innovations. Influencer, innovative leader, people’s manager, negotiator and decision-maker.
Currently holding a Leadership Role in ERICSSON since past 10 years; associated with the delivery of the most Premium Emergency Handling Services@ ERICSSON.
Thorough experience in heading Customer Meetings, Service Delivery Management & Service Assurance. My previous experience includes implementation, design & execution of ITIL Processes, ITIL V3 Lifecycle, Problem Management, Incident Management, Change Management, Process Auditing, ITIL Process Training, Service Assurance & Service Delivery. Leading and motivating teams to achieve performance executed by team-work.
Accomplished dedicated technical manager and entrepreneur with a proven track record in the telecommunications and IT industry in Service Delivery. Solid engineering and science background both academically and empirically. Real-world experience in organization level initiatives & innovations. Influencer, innovative leader, people’s manager, negotiator and decision-maker.
Currently holding a Leadership Role in ERICSSON since past 10 years; associated with the delivery of the most Premium Emergency Handling Services@ ERICSSON.
Thorough experience in heading Customer Meetings, Service Delivery Management & Service Assurance. My previous experience includes implementation, design & execution of ITIL Processes, ITIL V3 Lifecycle, Problem Management, Incident Management, Change Management, Process Auditing, ITIL Process Training, Service Assurance & Service Delivery. Leading and motivating teams to achieve performance executed by team-work.
1. 07894 580 544
Mark Atchison 275 Whaddon Way
01908 372 909 Bletchley
mtatchison@gmail.com Milton Keynes, MK3 7LL
Personal Profile
A friendly, outgoing, self-motivated and hard working professional with a wide range of experience in many industries. Able to
use own initiative and work as part of a team whilst willing to take on new challenges. Proven leadership skills, including
managing and motivating other staff to achieve company objectives. An effective communicator at all levels within an
organisation. Good problem solving and analytical skills.
Key Strengths
Project Management Procurement & Contracting.
Health & Safety / Environmental. Cost Reduction & Budgeting.
Quality Assurance. (9001, 18001,14001 & 27002) Business Cases.
Process Re-engineering. Process Analyst & Auditor.
Writing Policies, Processes & Procedures. Advanced Excel to formula standard.
Achievements
Successfully achieved a Diploma in Business Practices.
Managed Projects whilst reporting to the Deputy Director of Procurement & Contracting.
Developed the ISO 9001:2008 Quality Management System for successful registration.
Implemented all newly written Health & Safety documentation to ensure compliance with legislation.
Employment History
Jun 10 – Feb 11 Milton Keynes Open University
Project Coordinator - BDS Team– Dec 10 – Feb 11
Assisted the Student Services team with the coordination & development of all projects.
Monitor and coordinate projects within the team.
Implemented all up dates of the intranet using Contribute CS5 & Dreamweaver CS3.
Monitored the achievement of project milestones whilst reporting to senior staff to
potential obstacles.
Media Assistant - LTS Team – Jun 10 – Nov 10
Assisted the Project Manager with the implementation of the new ITunesU web-site.
Coordinated all Statistical Analysis (KPI).
Implemented advanced Excel formulas to help simplify processes.
Ensured that all work was accurate & delivered on time within a busy environment.
Liaised with the IT department to ensure that suitable solutions were implemented.
Jun 09 – Mar 10 NHS Bedfordshire - Primary Care Trust
Process Analyst
Managed Projects whilst reporting to the Deputy Director of Procurement & Contracting.
Acted as technical advisor on all matters relating to Health & Safety.
Ensured that all projects were delivered on time and to budget.
Interviewed Personnel to establish Process requirements.
Assisted the Procurement & Contracting team with the writing of new contracts.
Organized & chaired meetings / workshops.
1of 2
2. Jan 06 – Apr 09 Turney Landscapes Ltd
Health & Safety, Environmental & Quality Coordinator
Audited & conducted inspections of all processes , non-conformances and correctives actions.
Conducted risk assessments as required under the Management Regulations 1999.
Implemented all newly written Health & Safety documentation for compliance with legislation.
Developed the ISO 9001:2008 Quality Management System for successful registration.
Coordinated the companies Quality Management system in achieving (ISO14001 & ISO18001).
Conducted audits & inspections of all procedures / processes.
Assisted the Directors with all procurement tendering processes.
Jul 05 – Jan 06 Milton Keynes Council
Project Coordinator
Assisted the Project Manager with all tasks to ensure that all objectives are achieved.
Liaised with community groups and tenants via phone or in person.
Assisted the Complaints Manager with all matters in order to find a suitable solution.
A full career history is available on request
Personal Development
Diploma Business Practices Oct 10 Milton Keynes College
Award Certificate Business Practices Mar 10 Milton Keynes College
Occupational Health & Safety NCFE - Level 2 Nov 09 Milton Keynes College
Quality systems Auditors Course 1 Days Course Dec 99 Collins Associates
NVQ Level 2 Information Technology. July 96 JHP Training College
City & Guilds Electrical Engineering Mar 88 Intec Training College
City & Guilds General Engineering. Mar 88 Intec Training College
Computer Packages
All Microsoft packages (word, excel, powerpoint, project, visio, access & outlook)
HTML 5 CSS (html, xml & xhtml)
Visual Basic Programming
Dreamweaver CS3
Contribute CS5
Interests & Hobbies
I enjoy socializing with friends and family.
I am also a martial arts instructor.
Completing a distant learning course.
Active musician.
Plus I enjoy genealogy.
References - Available upon request
2 of 2