This selection of 25 more quotes from our library of over 365 quotes relevant to organisations looking to improve their customer experience. We added a twist by including an action orientated question to challenge you as you pause for thought on the quote. Use these quotes and the questions to drive further discussion, debate and action around your organisation. If you’d like the quotes delivered straight to your inbox via email then sign up to our daily quote service. You’ll receive one a day for a year. Visit http://bit.ly/dk9OVu to sign up for more quotes.

1. 25 Action Orientated
Customer Experience
Quotes

2. This selection of 25 quotes is from a library we have collated of
over 365 quotes relevant to organisations looking to improve
their customer experience.
We added a twist by including an action orientated question to
challenge you as you pause for thought on the quote.
Use these quotes and the questions to drive further discussion,
debate and action around your organisation.
If you’d like the quotes delivered straight to your inbox via email
then sign up to our daily quote service. You’ll receive one a day
for a year. Visit http://bit.ly/dk9OVu to sign up for more
quotes.

3. “Don't say you don't have enough time.
You have exactly the same number of
hours per day that were given to Helen
Keller, Pasteur, Michaelangelo, Mother
Teresea, Leonardo da Vinci, Thomas
Jefferson, and Albert Einstein.”
H. JACKSON BROWN
Does your team realise they should
always have enough time for their customers?

4. “A brand is a promise.
It creates expectations
that the product has to
deliver.”
GUILLAUME VAN DE STIGHELEN
Are you delivering the promise
of your brand?

5. “"Care more than others think wise.
Risk more than others think
safe. Dream more than others think
practical. Expect more than
others think possible.”
HOWARD SCHULTZ
Do you think as big as possible?

6. “Be the change
you're trying to
create.”
MAHATMA GHANDI
Are you 'being
the change'?

7. “Coming together is a
beginning. Keeping
together is progress.
Working together is
success.”
HENRY FORD
Is your organisation
working together for the
good of your customer?

8. “The road to someday
leads to a town of
nowhere."
Are you acting to improve your
customer experience now?
TONY ROBBINS

9. “Customer service means projecting
a positive image.”
Is your company 'positive' about
things?
UNKNOWN

10. “I have not failed.
I've just found 10,000
ways that won't work.”
Do you approach your customer
experience with this attitude?
THOMAS A. EDISON

11. “We are all faced with a series of
great opportunities brilliantly
disguised as impossible situations.”
Is your business missing customer
experience opportunities?
CHARLES R. SWINDOLL

12. “Before you can inspire with emotion,
you must be swamped with it yourself.
Before you can move their tears, your
own must flow.
To convince them, you must yourself
believe."
What emotions do you want your
customers to feel about your business?
Do you feel them yourself?
WINSTON CHURCHILL

13. “Once we realize that imperfect
understanding is the human
condition,
there is no shame in being wrong,
only in failing to correct our mistakes.”
How does this apply to your
customer service?
GEORGE SOROS

14. “To understand the man, you must first
walk a mile in his moccasins.”
When was the last time you really
put yourselves in your
customer's shoes?
NORTH AMERICAN INDIAN PROVERB

15. “If you think you can, you can. And if
you think you can't, you're
right."
How does this apply to your
business?
MARY KAY ASH

16. “Learn to listen. Opportunity could be
knocking at your door very
softly.”
Does your organisation know how to
listen out for new
opportunities?
FRANK TYGER

17. “When the grass looks greener on the
other side of the fence,
it may be that they take better care of it
there.”
Are your competitors taking better
care of their customers than you do
of yours?
SENECA

18. “Live as if you were to die tomorrow.
Learn as if you were to live forever.”
Are you applying this attitude to your
business?
MAHATMA GHANDI

19. “I am easily
satisfied with the
very best.”
Do you satisfy your customers by
providing the best?
WINSTON CHURCHILL

20. “The secret of success
is to do common things
uncommonly well.”
Is this something you strive to do?
JOHN D. ROCKEFELLER

21. “There is only one boss. The
customer. And he can fire everybody
in the company from the chairman
on down, simply by spending his
money somewhere else.”
Is your organisation aware of this?
SAM WALTON

22. “Watch the turtle. He only moves
forward by sticking his neck
out.”
Do you stick your neck out for your
customers?
LOU GERSTNER

23. “The world is not dangerous because of
those who do harm
but because of those who look at it
without doing anything.”
Do you have staff who are a 'danger'
to the success of your business?
ALBERT EINSTEIN

24. “The difference between
good and excellent:
details..”
Are you considering the details of
your customer experience?
UNKNOWN

25. “You can never cross the ocean unless
you have the courage to lose
sight of the shore.”
Do your staff have the courage to
serve your customers
and go beyond their expectations?
CHRISTOPHER COLUMBUS

26. “It takes 20 years to build a
reputation and five minutes to ruin
it. If you think about that, you'll do
things differently.”
Have you thought about that?
WARREN BUFFET

27. “Never ruin an apology with an
excuse.”
Are you guilty of this?
KIMBERLY JOHNSON

28. The Customer’s Shoes Ltd is a niche customer experience
consultancy firm. We help organisations pave their way to
delivering great customer experiences. Clients are typically SME’s
and blue chip organisations that have the desire to become
famous for delighting their customers across all channels. If you
believe your customers deserve better then take the first step
towards true customer loyalty and put yourself in The Customer’s
Shoes. Tel: 0845 5480228 or email
measureup@thecustomersshoes.com and visit
www.thecustomersshoes.com
CONTACT US
customers_shoes
www.thecustomersshoes.com
+44 (0)845 5480228
@customers_shoes