This certificate of recommendation describes Maria Björck's employment from the 1990s to 2001 at Swissair and The Qualiflyer Group Sales & Marketing GmbH. It states that she exceeded expectations, was highly committed, pursued goals with determination achieving above average results, and was a competent and pleasant business partner. Her former employers, including Rudolf Hänssler, highly recommend her.

1. June 15, 2009
To whom it might concern
Certificate of personal recommendation for Maria Björck
This is to confirm that Maria Björck has been employed by Swissair and then by “The
Qualiflyer Group Sales & Marketing GmbH” during the 1990`s until end of 2001.
Ms. Maria Björck has in all her assignments not only met the high demands but also
surpassed the expectations of her superiors with regularity. Ms. Björck developed own
ideas, seized opportunities wherever the presented themselves and without hesitation.
She was always and without reservation ready for heavy workloads and additional
responsibilities. Her commitment shown is clearly beyond the expected.
Ms. Maria Björck pursed her goals and business objectives with zeal and determination
and achieved above average results. Her working capacity is high and her ability to work
under stress has been proven over the years of her employment.
Ms. Björck is creative in her approach and is an open-minded person. Her friendly and
co-operative attitude was always well liked by her colleagues, customers and superiors
alike. Also to be highlighted is her reliability and trustworthiness. In her various roles Ms.
M. Björck was also at any time willing to accept constructive criticism from her
superiors.
In closing I would like to underline that Maria Björck in dealing with internal and
external customers has always been a pleasant and very competent business partner.
Ms. Björck comes highly recommended by her former employers at Swissair and “The
Qualiflyer Group Sales & Marketing GmbH”.
Rudolf Hänssler
Former Swissair General Manager for Scandinavia, Finland and the Baltic States
Former President & CEO of The Qualiflyer Group Sales & Marketing GmbH