1. MARGARET L. HARLAN
Phone: (425) 890-3148 Email: a-marhar@hotmail.com
PROFESSIONAL SUMMARY
* 18+ yearsof testingexperience
* Testsub leadcontrollingtestteamandtestprocesses.
* Pointof contact forthe projectteamfordefecttrackingand ReportingUATstatus
* Proficientinworkingforclientside applicationsandserverside applications.
* Proficientinmobile devicetesting,endtoendtesting,manual testing,buildverificationtesting,blackbox
testinganduserinterface testing
* Utilize bugtrackingsoftware,suchasMicrosoftVisual StudioTFS,HPQualityCenter,MicrosoftWTTand
ProductStudio
* ExperiencewithFull ownershipof features
* Proficientindesigning,classifyingtestcasesandprioritizingthem.ProficientinWritingandorganizingTest
Case suites.
* HeavilyinvolvedinUItesting
* Proficientwithtestingof desktopandmobile devices(Android,iOS,Win8,Blackberryplatforms)
* Experiencewithtestingof clientapplicationsonweb
* Execute testingthatwasprewrittenin C++and C# for GUI testing
* Excellentcommunicationandteamwork.
SKILL SET
* Languages:Visual Basic,HTML, C++
* OperatingSystems:Windows 10/7/Vista/XP/2000/NT/95, UNIX,Android/iOS/Win8/Blackberry,Novell
Netware Personal 3.12,Windowsservers,Workstations,WindowsDomainEnvironments,Windows
Networking,DomainConfigurationsNT4throughWin 10, WindowsOSinstalls,Upgrades
Win9x/Win7/Win10WindowsMobile,HP-UNIXsystem
* Software:SQLserver,Active Directory,ProductStudio,WTT, TestCases,Webapplication,MSOffice,SMS2.0
Service Pack6, SystemsManagementServer,MSInternetExplorer5,Project,Windbg(code debugger
program
* Misc: Mobile Device Testing,TestAutomation,Manual Testing,GUItesting,AutomationTests,BlackBox
Testing
PROFESSIONAL EXPERIENCE
T-Mobile, Bellevue WA September 2015-Current
BusinessAnalyst
* Analyze BusinessRequirementsandBusinessUse Casesinorderto developtestcasesforT-Mobile’snew
interface systems.
* Managedexistingtestcasesforimprovedaccuracyandefficiency
* Coordinatedwithotherteamstofill gapsintestcoverage
* Mentorednewhirestobringthemupto speedonthe project
* Functionedaspointof contactfor researchingusage parametersfornew system
Microsoft, Redmond, WA November 2014-June 2015
QualityTesting
* Manage the deliverablesandprioritize workloadforthe Central TestTeamforce
* Mentornewhiresinthe newtechnology
* Special buginvestigationsbetweenapplicationteamsandplatformteam
* HumanInterface Guideline (HIG) testingof the new device
* Monitorchangesto applicationsandreportpotential problemstothe design/managementteams’attention
* Work as firstpointof contact for technologyquestionsfornew device

2. MARGARET L. HARLAN
Phone: (425) 890-3148 Email: a-marhar@hotmail.com
AT&T, Bothell, WA March 2011-Febuary 2014
QualityTesting
* Testof clientapplicationsonlatestrelease mobiledevices(Android,iOS,Win8,BBplatformsandlatestOSs) andweb
* CreatedTestCasesinQC and ran pre-existingvendorsuppliedtestcases
* Use of AndroidSDKdebuggerformobile devicestocapture logsand thenanalyze those logsfordevelopers
* Use of ApplicationResource Optimizer(ARO) collectorformobiledevicestocapture logsandthenanalyze those logs
for networkoptimization
* Setuptestrunsand directedtestingformultiplesoftware submissionstothe mobile marketplace
* Supervisedthe UATprocessfortest group
* Actedas pointof contact for inQE for Projectteam
* WorkedwithProjectManagersto create schedulesforupcomingprojects
* Authoredandexecutedtestplansandtestcasesfor the software submissions
* Delegatedassignmentsandfacilitatedthe grouptokeepontestingschedule
* Reportingof projectstatustoFTE QE lead,FTE QE managerand ProjectManagers
* Loggingof and maintenance of lifecycleforall projectrelateddefectsinQC
* Environment:QualityCenter,TestCases
Microsoft, Redmond, WA July 2008 – May 2009
SoftwareTestEngineer 3
* Core Testof communicationsproductclientapplicationonweb,desktopandmobile devices(Tiltandthe Smart
Phone)
* AuthoredTestCasesinProductStudioandran preexistingtestcases
* TestedOffice CommunicatorAttendantConsole
* Majorityof the testingwasUI testing- testingthe product onthe device
* Full ownershipof the feature- The AttendantConsole (workedunderanFTE)
* Execute endtoendtesting,manual buildverificationtestingof mobile product,regressiontesting,blackbox testing,
userinterface testing,andcompatibilitytesting.
* UsingVOIPcapabilityof the software inthe Office Communicatortomake phone calls
* The product hada web-basedcomponent –was involvedinsome webtesting
* Testingagainstsome hardware devices- Tanjay
* Executedsoftware testingof 3products:Office CommunicatorAttendantConsole,Office CommunicatorforDesktop,
and Office CommunicatorforMobile devices
* LoggedandmaintainedbugsinProductStudio
* UtilizedWTTto upgrade machinesandcreate automatedsetups.
* Environment:ProductStudio,WTT,TestCases
Microsoft, Redmond, WA April 2007 – April 2008
SoftwareTestEngineer 3
* Execute testingof the GravaProduct (educationtool).Piece of software distributedtoteachersfordynamicin-class
work
* Performedmanual testing,userinterface testing,endtoendtesting,andblackbox test.
* Createdtestcasesandtest specificationsinProductStudio.
* WorkedunderanFTE whoreportedtothe manager.
* Wentoverspecs,filledinholes,andwrote andexecutedtestcases
* Majorityof the testingwasUI testing(wasnota release productatthe time- FirstGenerationProduct)
* Heavilyinvolvedindebugging(reportedover500 bugs)
* Work closelywithTestLeadandcreatednewtestplansjointlyforamajormilestone
* Attendedmeetings,specreviews,andproductdevelopmentanddesign
* Utilize WTTto upgrade machinesfortesting
* Environment:ProductStudio,WTT

3. MARGARET L. HARLAN
Phone: (425) 890-3148 Email: a-marhar@hotmail.com
Google (Google Talk Group), Kirkland, WA March 2006 – March 2007
QualityAssuranceTester
* Testserverside andclientside of Win32applicationandFlash-basedWebapplication
* Creationandexecutionof testcasesandtestautomation
* Execute manual testing,GUItesting,automationtesting(AutoIT),blackbox testing,regressiontesting
* Majorityof testingwasUI testingandWebtesting
* ScriptingusingAutoITandEggplantforGUI testing
* Log bugs
* UsingVOIPcapabilityof the software inGoogle Talktomake phone calls
* Environment:Win32application,Webapplication,TestAutomation,Manual Testing,GUItesting,AutomationTests,
Black Box Testing
Microsoft, Redmond, WA 2005 - 2006
SoftwareTestEngineer 2
Microsoft, Redmond, WA 2000 –2004
SoftwareTestEngineer (FTE)
Microsoft, Redmond, WA 1998 -2000
SMSQFE SoftwareTestEngineer (FTE)
Microsoft, Redmond, WA 1999-2000
Y2K DatabaseDeveloper/SoftwareTestEngineerII,(FTE)
Microsoft, Redmond, WA 1998 - 1999
SoftwareTestEngineer (FTE)
AT&T, Bellevue, WA 1997 – 1998
Technical DeploymentSystemsAdministrator
Safeco Insurance Company, Redmond, WA 1996 – 1997
SystemsSupportAdministrator
Bates Abrasives, Burlington, WA 1987 – 1996
SystemsNetworkAdministrator/Technician
EDUCATION
Skagit ValleyCollege,MountVernon,WA1987
Associate of Technical Arts
ComputerSystemsandMicrocomputerRepairTechnology
Bellevue CommunityCollege 2004
ClassesinC++ Programming