1.
Curriculum Vitae
Oliveira, Marco Paulo Marques
Address​: Praceta Lima de Freitas, 2725-586 Tapada das Mercês, Mem Martins, Portugal
M:​ 960117675 Email:​ ​ocramarques@gmail.com​,
DOB:​ 12/1976 ​Nationality: ​Portuguese
Driving License:​ Yes
Professional Background
Fraud Analyst Barclaycard 2014 - 2016
- Monitoring and resolution of fraud risk situations on credit cards;
- Evaluation and monitoring of disputes resulting from consumer complaint
- Open and analyze the transaction disputes process, demanded by the cardholders, originating from
lost/stolen cards or fraudulent activity and validation of charge backs ;
- Information and documentation management relating to complaints / reports of banking transactions according to rules
and procedures of Visa ;
- Keep the amounts suspended until it can be checked, try to obtain information that can support the origin of the
transaction for the final decision.
- Identify any suspicious or high-risk proposal. Determine if there is any improper information, and if exists any
Monitor cardholder account activity, to identify fraudulent transactions and violations to prevent losses and
contact the cardholders to validate charges are authorized.
- RTS alerts, sending sms to customers, blocking cards, monitoring transactions.
- Customer support , resolving cases through the procedures of Visa Europe , fulfilling different deadlines for each
procedure. representments management , compliance and pre-compliance.
- Respond to different public institutions like police and Bank of Portugal.
- Coaching and training of new team members.
Custumer care manager Barclaycard 2013 - 2014
- Provide information and assistance to clients;
- Manage or answer all the customers queries, credit requests or complaints;
- Promotion and sale of the credit lines, in accordance with the objectives.
Data entry, recovery Barclaycard 2012 - 2013
- Data entry , document control , customer contact , for data recovery , resale benefits and forwarding tasks
Purchases, sales and stock management Tecnicon, S.A. 2000 - 2012
- ​Sale of electric material for final consumer and retail , presentation of alternative architecture projects to apartments
and hotels.
- ​stock assessment , order material to the domestic and foreign market, Spain, Italy , Germany.
-​Receipt of goods , conference and launch the same in the computer system​.
-​Billing the client level , supplier , freight and insurance.
-​Developing proposals and budgets requests​.
Receptionist Santo António Clinic, S.A. 1999 - 2000
Ordinance , routing people. Reception, discrimination , preparation and delivery of analyzes and tests
Vigilant Charon Surveillance and Security Lda 1998 - 1999
Ordinance , control inputs , and referral of people during the Regatta Cutty Sark. Conclusion of the contract in
underground train stations of Lisbon

2.
Academic Background
- ​Spanish - Administrative Communication​ level I e II 2014 IEFP, ​Institute of Employment and Vocational
Training
- ​jeweler and craftsman crimper 2012 CINDOR, Vocational Training Centre Industry
Jewellery Watchmaking
- CCP (Cert.comp.pedagogic) ​certified possibility to train 2011 CINDOR, Vocational Training Centre Industry
Jewellery Watchmaking
- ​Merchandising and sales promotion 2009 Cecoa by Carla Viana, Master
- ​Communication and Organizational Behavior 2009 Distance Learning Naval Center
- ​Recruitment processes , Selection and Admission 2009 Distance Learning Naval Center
- ​Computer Technology course 1998 Secondary school​ Dª Maria I
Languages and Computer skills
spoken reading writing
english B2 B2 B2
spanish A2 A2 A2
Visa Online, Fcms, Boc, Usendit. Lasernet e Vision plus; Sap; File Maker; Windows; Quote Works, Office(Word, Excel,
Power Point, e Acess) and Open Office