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Madhumitha Gopalakrishnan Phone: 7803943280
8903 83Ave NW Edmonton, Alberta,Canada- T6C 1B4 Email: madhumitha.gopalk@gmail.com
Profile
 Proficient in .NET and SQL platform
 Extensive background in Software Development Life Cycle (SDLC)
 Good knowledge in Banking and Financial services domain
 Skilled in application testing, including User Acceptance Testing (UAT) and System Integration Testing (SIT)
 Good knowledge of mainframe technologies like AS400 and Cobol
 Technical leader, team player and innovative individual contributor with strong analytical skills and a proven
track record
Skill Summary
Skills Expertise Experience in years
Microsoft Technologies ASP.NET, C#.NET, ADO.NET, WCF, MVC 5
Programming Languages C#, SQL 5
Scripting Languages Java Script, JQuery 5
RDBMS SQLServer 2005/2008 ,PLSQL, DB2 5
XML Related Technologies XML, XSLT, XPath, SOAP, WSDL 5
DevelopmentTools
VisualStudio.NET 2008, Visual Web
Developer 2005
5
Design Tools MS Visio, MS Access 5
Application Servers IIS 5
Version Control IBM Rational Team Concert, Harvest 5
Unit Testing and Code Analysis Nunit, MS Test 5
Mainframe Technology
AS400,Cobol(IBM Mainframe)-Intermediate
Level
3
Awards and Recognition
 Recognized as an ‘Outstanding employee ’ in HCL’s appraisal system for five consecutive years (2010-2015)
from a 32 member team
 Received Excellence award for top contribution of cost and time effective value additions and for in-depth
knowledge in End-to-End architecture and multi tier system design from Lloyds Banking Group in the year 2014
 Received LIVE WIRE award by HCL technologies for outstanding performance in the project for the year 2011
and 2013
Work Experience
Senior Software Engineer Jan 2013 - June 2015
HCL Technologies (Client: LLOYDS BANKING GROUP-Mortgage Application Support), India
I was involved in developing a new web based mortgage application for Lloyds by integrating the local
brands (TSB, Halifax, and BOS) with Lloyds. This integration of brands into Lloyds was carried out in
three separate phases for each local brand and I also streamlined the intermediary broker channel
application to main mortgage application. I gained substantial experience in the development, support
and enhancement of web applications.
 Developed web based mortgage application using .NET framework 3.5, JavaScript and Jquery for client
side validations, SQL Server 2005/2008 for database and other technologies like XSLT,CSS, User
Controls, Custom Controls and Master Pages
 Worked with PL/SQL 9.0 in creating procedures to communicate with and retrieve data from SQL Server
database
 Actively involved in creating the client application using JavaScript/jQuery library, which consumes WCF
for communicating to the API and between the layers

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 Used JavaScript and ASP.NET for AJAX Implementation and Client Side Validations.
 Involved in N-unit testing of the application with different sets of inputs.
 All data transfers (requests/ retrievals), XML Schemas and XML namespaces transformation were
performed using XSLT.
 Developed windows based application using ADO.NET as a value add for performing high critical daily
BAU activities which was cost and time effective and reduced the manual effort as it was automated using
.exe tool
 Involved in deploying the code into web server and in full SDLC cycle, from requirement analysis to
Warranty Support
 Identified manual processing deficiencies, and instituted automation techniques which reduced manual
labor and increased work flow efficiency
 Involved in Project Management Activities like Causal and Prevention Analysis (CAPA), Defect Prevention
Analysis (DPA), Project Metrics and Change Management Plan
 Achieved Capability Maturity Model Integration (CMMI) level 5 certification for the project from a
competition pool of 60 projects across the company
 Handled highly critical Business As Usual (BAU) activities to ensure on-time delivery
 Implemented cost effective value additions and reduced BAU task costs by 83%
 Conducted Knowledge transfer sessions for entry level programmers and colleagues to ensure
independency
 Excelled in application maintenance, earning the highest client satisfaction rating (CSAT: 100%) for all
software solutions delivered
 Responsible for the implementation of batch schedules. Perform job abend diagnosis and resolution.
 Researched and recommended scheduling enhancements that improved system performance
 Consulted and provided direct support with clients using a wide variety of applications
 Resolved a history of problematic data storage issues leading to increased productivity
Onsite Coordinator Sep 2011 - Dec 2012
HCL Technologies (Client: LLOYDS BANKING GROUP-Mortgage enhancement and application
Support), United Kingdom
During my tenure at onsite, I served as a Subject Matter Expert for the Lloyd’s web application and
Integration of new project called ‘Verde’ with Lloyds.as well as worked in production support and
maintenance for heritage Lloyds trustee savings bank (hLTSB)
 Performed Tier 2 Application support in a very visible and highly demanding IT Operations environment for
TSB mortgage sales (pre and post sales) E-business, B2B portal ,offset Mortgages and so on.
 Established new user accounts/passwords, utilized active directory; monitored and updated permissions
rights for users.
 Tracked, logged and responded to Priority 1 and Priority 2 support tickets. Performed user account
maintenance, managed incidents and provided resolution for end-users technical challenges. Troubleshoot
hardware/software issues.
 Ensured that complex defects and problems were resolved through production releases and upgrades.
 Wrote and updated process support documentation.
 Developed new processes for internal and external users.
 Utilized knowledgebase tools to transfer technical & business knowledge to team members.
 Reduced redundancy of report requests from business users by creating daily, weekly, and monthly
reports using SQL Query.
 Gathered business requirements and prepared requirement specification document
using UML Diagrams.
 Preparing resolution document and Unit Test Case (UTC) and Unit Test Review (UTR) for the same with
Microsoft load and unit testing tools.
 Involved in package creation and deploying in test web servers and helping in Code Integration Testing
(CIT), System Testing (ST), and User Acceptance Testing (UAT) and deploying the code to production
region

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 Gained experience working with BI tools and a good knowledge on REST architecture in support team
 Co-ordinated with multiple teams from client location and offshore for change management, problem
management and incident management to ensure on-time delivery of solutions
 Worked and gained a beginner level knowledge on Cobol (IBM mainframe) and AS400 technologies as
part of servicing for supporting mainframe mortgage applications
Software Engineer July 2010 - Sep 2011
HCL Technologies (Client: LLOYDS BANKING GROUP-Mortgage Application Support), India
Worked in the development and production support where I was involved in application development and
maintenance for the web application. My responsibilities were mainly developing modified application
screens for Lloyds banking group which was split into two parts mainly Drop1 and Drop2.I had an
opportunity to develop Customer login page, Property information screen ,Personal Information and Key
Facts Illustration (KFI screens) which uses web services.
 Responsible for designing the ASP.NET application authentication using .NET Framework, C#.NET, Model
View Controller (MVC).
 Developed Web Forms using ASP.NET Controls, CSS,PHP and HTML to facilitate the registered users
 Followed Scrum and Test Driven Development Methods in Agile Scrum Methodology to produce high
Quality deliverables.
 Developed application as n-tier application with UI in the presentation layer using ASP.NET 3.5, business
logic in the middle layer using C#.NET and data service activities in the backend using MS SQL Server
2008.
 Maintaining the version of the project in Team Foundation Server (TFS 2012) by merging the module
developed with latest version in TFS.
 Gained knowledge in Service Oriented Architecture (SOA), End-to-End systems and design of the
application which helped in Problem Management.
 Resolved incidents, programmed code fixes for the problems and unit test cases
 Performed root cause analysis of recurring incidents and problems and implemented permanent code fix
 Performed software application and disaster recovery testing, ensuring business-readiness following
failover.
 Developed a windows based tool with my team for internal use to record all the known errors like
incients,problem records and changes which acted as a database for all the issues that was resolved
using HP Service Manager and SM7 tools which avoided repetition and saved time for reanalysis and
closing the issues within SLA,
Education
BS Anna University, Electronics and Communication Engineering (2006 – 2010)
Graduated in First Class with Distinction