This document provides tips for being a better listener such as making eye contact, being patient in responses, relaxing, keeping an open mind, listening with intention, paying attention to what isn't said, confirming what was heard, being self-aware, and having empathy. The document encourages listening skills that can help people understand each other better.

1. Listen!
Dr. Michael Edmondson

2. Establish eye contact
Could a greater miracle take place than for us to
look through each other's eyes for an instant?
Henry David Thoreau

3. Be patient in response
Why is patience so important?
Because it makes us pay attention.
Paulo Coelho

4. Relax

5. Keep an open mind

6. “help me understand”

7. Listen with intention

8. What isn’t said

9. confirm

10. Self-awareness

11. Have empathy