Bruno Pedro (CTO) - presentation from APIDays Barcelona. Bruno talked through the history of chat and also announced the Hitch API Assistant, our new product to automate support for API communities.

1. APIS LOVETO CHAT
BRUNO PEDRO
NOVEMBER 2016

2. ABOUTME
• 1995: Founded the Portuguese national IRC network
• Since 2004 has been building hundreds of API integrations
• 2015: Co-founded Hitch, API community & support platform
Bruno Pedro@bpedro

3. PEOPLE LOVETO CHAT
• 7.4 Billion people
• ~3 Billion Daily Active Chat Users
• 28.2 Trillion Messages per year
• Each user sends ~25 Messages per day
sources: BI Intelligence, Statista, eMarketer; values for 2015

4. BRIEF HISTORYOF CHAT
1970s 1980s 1990s 2000s 2010s
Community Memory
BBS
UNIX talk
ICQ
AIM
Jabber
Google Talk
IRC
WhatsApp
Slack

5. METCALFE’S LAW
Utility
Users
Utility = Users2
BBS
IRC
ICQ
WhatsApp
Slack

6. DEVELOPERS LOVETO CHAT
• 18.2 Million developers
• Sharing code
• Exchanging experiences
• Pair programming
• Building chat bots
sources: IDC; values for 2016

7. TYPES OF CHATBOTS
Slash command Conversational Intelligent
Stateless Semi-stateful Stateful

8. ELIZA
• Created in 1964
• NLP / pattern matching
• Conversational
• Semi-stateful
• Passed the Turing test

9. APIS LOVETO CHAT
200 150 25
3RD-PARTYINTEGRATIONS

10. TYPES OF INTEGRATIONS
Productivity Development Support Fun

11. BUILDING AN INTEGRATION
Your
chat bot
Integrated
API
Integrated
API
NLP

12. API LEARNING
49 %
source: Hitch Survey, 2016
Learning
Discovery
Community
Documentation
Other

13. HITCH API ASSISTANT
❤+ + =

14. HITCH API ASSISTANTVIDEO

15. SIGN UP FORTHE PREVIEW
usehitch.com/assistant
❤

16. THANK YOU.