1. The manager as
change leader
Long Litt Woon
© 2009 Long & Olsen woon@long.com tlf.+47 48270107

2. The manager’s challenges in
change processes
• Having an effective
radar that registers
the emotional ride
imposed upon the
employees
• Directing enough
attention to leading
the change project
• Business as usual
© 2009 Long & Olsen www.longolsen.com
woon@long.no tlf. +47 48270107

3. Normal feelings in
conjunction with change
DISCOMFORT LONELINESS
FEAR
DENIAL CHANGE FATIGUE
INSECURITY
ANGER
WORRY
© 2009 Long & Olsen www.longolsen.com
woon@long.no tlf. +47 48270107

4. Normal reactions in
conjunction with change
Fight
Being busy - 100 (other)
things which must be done Flight Picking on details
Complaining.
“We need to
Whining
more empirical
studies and
analyses”
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Nostalgia
woon@long.no tlf. +47 48270107

5. Change leadership
can help manage
organisational resistance
© 2009 Long & Olsen woon@long.com tlf.+47 48270107

6. Point of departure for
change leadership
We all have a rational and an emotional side
rational emotional
The change leader needs to manage both sides
© 2009 Long & Olsen www.longolsen.com
woon@long.no tlf. +47 48270107

7. The aim is to get
the whole organisation
to move forward together
Not like this...
Forget It !
But like this...
Go For
It!
© 2009 Long & Olsen www.longolsen.com
woon@long.no tlf. +47 48270107

8. Change leadership is…
....a ...directed at …to increase
methodology the people in the chances of
with tools and an success and to
techniques... organisation... reap the
rewards
envisioned.
© 2009 Long & Olsen www.longolsen.com
woon@long.no tlf. +47 48270107

9. Would you like to know more?
Contact me!
www.longolsen.com
© 2009 Long & Olsen www.longolsen.com
woon@long.no tlf. +47 48270107