An overview of how to use the Ishikawa or Fishbone diagram.

1. 28th February 2017
Liz Calder - Blue Raccoon
Deliver Sessions
Retrospective Techniques
Ishikawa Diagram

2. A Problem solving Retro
Ishikawa Diagram
Good for multi-variant problems
Good for quality issues
Looks for root causes
Helps prevent jumping to conclusions

3. This retro needs a problem solving
mindset
Regardless of what we discover, we
understand and truly believe that everyone
did the best job they could, given what they
knew at the time, their skills and abilities, the
resources available, and the situation at
hand.
And a wall…..
Oh, and sticky notes.

4. Draw your Ishikawa Diagram on a whiteboard or large piece of paper

5. It’s also known as a Fishbone Diagram

6. Problem
Write your problem in the ‘head’

7. People
Problem
Process
Information
Technology
Environment Management
Label the spines
Use these standard ones, or choose your own.

8. People
Problem
Process
Information
Technology
Environment Management
Primary Cause
Secondary Cause
Brainstorm possible causes for each arm and, if possible, what caused those
Then identify and prioritise solutions and next steps