The document summarizes telecommunications cost auditing services that can identify billing errors and recover overcharges from telecommunications suppliers. An audit of past billing over six years ensures businesses only pay for services used and identifies ongoing savings opportunities. The average recovery is 8-13% of annual telecom spending. The auditing process is fully managed by an experienced team with a minimum of 14 years expertise in utilities cost recovery and over 1,300 completed audits across industries. Case studies show refunds and savings identified from audits of large companies' telecom and energy billing.

1. Telecommunications Cost Auditing
We know how complex the world of retrospective billing audit is.
Could your business benefit?

2. With increased use of voice, data and
mobile services, more businesses are
now faced with significant rises in
budget costs and therefore require the
services of experts who comprehensively
understand the complex nature of billing
presented by suppliers.
The current array of services, and in many cases increased charges provided by
suppliers is now far more complex than ever before. With complexity, inevitable
problems will occur within the billing platforms of these suppliers, with many
businesses being unsure what exactly they are being billed for and whether the
charges incurred are the most cost effective.
All suppliers are guilty of billing errors, with the largest UK telecommunications
providers offering the greatest opportunity to recover overcharges.
We are currently aware of over 85 repetitive billing errors
contained within suppliers’ billing systems.
Telecommunications Cost
Auditing
We know how complex the world
of retrospective billing audit is.
Could your business benefit?
What We Do
Our Telecommunications Cost Audit
team specialise in providing a full health
check on all billing provided by your
telecommunications suppliers over the past six years.
Our aim is to ensure that your business has only paid for the
telecommunications services you have used.
By performing a recovery cost audit on your
telecommunication billing, we could help your business by;
• Ensuring the bills presented by your suppliers are in line with your
contracts and relevant pricing mechanisms
• Ensuring on-going opportunities for savings are identified and
implemented to your account
“The average
recovery is between 8-13%
of a customer’s annual
telecommunications spend,
resulting in significant
returns and on-going
cost savings.”

3. Benefits
We operate in a unique utility recovery audit
arena and offer a win-win service to you and
your business.
we only focus on telecommunications,
energy and water
there will be no upfront cost to your
business – we are incentivised by the
results we deliver
the process will be fully managed by
our team from end to end
experienced and knowledgeable
team with a minimum tenure of 14
years expertise
our senior consultants have delivered
in excess of 1,300 audits and are
proficient in all industry sectors
Case Studies
of refunds and savings
identified for one of the
UK’s largest automotive
retailers from an audit of their
telecommunications billing
of refunds and savings
were identified for a leading
high street department
store from an audit of their
telecommunication and
electricity billing
of refunds and savings
identified for various Public
Sector organisations (Councils,
Police, NHS, etc.) following
audits of their telecoms and
energy expenditures
£100,000+£450,000£500,000

4. © 2015 Grant Thornton UK LLP. All rights reserved.
‘Grant Thornton’ refers to the brand under which the Grant Thornton member firms provide assurance, tax and advisory services to their clients and/or refers to one or more member firms, as the context requires. Grant Thornton UK LLP is a member firm
of Grant Thornton International Ltd (GTIL). GTIL and the member firms are not a worldwide partnership. GTIL and each member firm is a separate legal entity. Services are delivered by the member firms. GTIL does not provide services to clients. GTIL and its
member firms are not agents of, and do not obligate, one another and are not liable for one another’s acts or omissions. This publication has been prepared only as a guide. No responsibility can be accepted by us for loss occasioned to any person acting or
refraining from acting as a result of any material in this publication.
grant-thornton.co.uk
V24798
Meet The Team
We are a leading specialist in large-value refund identification and recovery, with each
member of the team having a minimum tenure of 14 years expertise in their field. Our senior
consultants have delivered in excess of 1,300 audits and are proficient in all industry sectors.
If you would like to find out more about our services please contact one of our
dedicated specialists below:
Neal Ellis
E neal.ellis@uk.gt.com
T 0161 214 6386 / 07742 604806
Mike Hodgson
E mike.d.roberts-hodgson@uk.gt.com
T 0161 214 6384 / 07742 604807