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©2015 Cengage Learning. All Rights Reserved. May not be
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CHAPTER 1
SUPERVISORY MANAGEMENT ROLES AND CHALLENGES
©2015 Cengage Learning. All Rights Reserved. May not be
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Explain why management is needed in all organizationsDescribe
the different levels of managementDiscuss what managers
doExplain the basic skills required for effective
managementExplain where supervisors come from
LEARNING OBJECTIVES
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website, in whole or in part.
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website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Clarify the different relationships supervisory managers have
with othersDiscuss the emerging position of supervisory
managersDiscuss some trends challenging supervisors
LEARNING OBJECTIVES
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website, in whole or in part.
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website, in whole or in part.
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Organization: Group of people working together in a structured
situation for a common objectiveBasic organizational
activitiesOperations: Producing the product or
serviceMarketing: Selling and distributing the product or
serviceFinancing: Providing and using funds to produce and
distribute the product or service
NEED FOR MANAGEMENT
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website, in whole or in part.
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be
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website, in whole or in part.
Working with people to achieve objectives by:Effective
decision making Coordinating available resourcesManagers are
needed in all types of organizations
MANAGEMENT
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website, in whole or in part.
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
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EXHIBIT 1.2 - HOW MANAGEMENT COMBINES THE
ORGANIZATION’S RESOURCES INTO A PRODUCTIVE
SYSTEM
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Authority: Right to act in a specified manner and to tell others
how to actTo reach organizational objectivesResponsibility:
Occurs when key tasks associated with a particular job are
specifiedObligation created when an employee accepts a
manager’s delegated authority
AUTHORITY AND RESPONSIBILITY
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website, in whole or in part.
*
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website, in whole or in part.
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website, in whole or in part.
EXHIBIT 1.3 - HOW MANAGEMENT AUTHORITY AND
RESPONSIBILITY INCREASE AT HIGHER LEVELS
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website, in whole or in part.
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scanned, copied or duplicated, or posted to a publicly access ible
website, in whole or in part.
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
EXHIBIT 1.5 - HOW THE MANAGEMENT FUNCTIONS ARE
RELATED
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website, in whole or in part.
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website, in whole or in part.
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website, in whole or in part.
EXHIBIT 1.6 - ROLES PLAYED BY MANAGERS
Source: “Roles Played by Managers” adapted from The Natures
of Managerial Work by Henry Mintzberg. Copyright © 1973 by
Henry Mintzberg. Reprinted by permission of Henry Mintzberg.
*
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
*
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
EXHIBIT 1.6 - ROLES PLAYED BY MANAGERS
Source: “Roles Played by Managers” adapted from The Natures
of Managerial Work by Henry Mintzberg. Copyright © 1973 by
Henry Mintzberg. Reprinted by permission of Henry Mintzberg.
*
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
*
© 2011 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publi cly accessible
website, in whole or in part.
EXHIBIT 1.6 - ROLES PLAYED BY MANAGERS
Source: “Roles Played by Managers” adapted from The Natures
of Managerial Work by Henry Mintzberg. Copyright © 1973 by
Henry Mintzberg. Reprinted by permission of Henry Mintzberg.
*
© 2011 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
*
© 2011 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
SKILLS REQUIRED FOR EFFECTIVE MANAGEMENT
*Mental ability to become aware of and identify relationships
among different pieces of information
Conceptual skillsUnderstanding other people and interacting
effectively
Human relations skillsEstablishing and following procedures to
process paperwork in an orderly manner
Administrative skillsUnderstanding and being able to supervise
effectively specific processes required
Technical skills
© 2011 Cengage Learning. All Rights Reserved. May not be
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website, in whole or in part.
*
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website, in whole or in part.
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Capacity to recognize and accurately perceive one’s own and
others’ emotionsHelps:Understand the significance of the
emotionsInfluence one’s actions based on the analysis of the
emotionsInfluence a person’s ability to succeed as a leader
EMOTIONAL INTELLIGENCE (EI)
*
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website, in whole or in part.
*
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website, in whole or in part.
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website, in whole or in part.
EXHIBIT 1.7 - THE RELATIVE IMPORTANCE OF
MANAGERIAL SKILLS AT DIFFERENT MANAGERIAL
LEVELS
*
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website, in whole or in part.
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website, in whole or in part.
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Internal promotionsReasons for selecting current
employeesInside candidate understands the organization and its
cultureFirsthand knowledge of the employee’s record of
accomplishment is available Serves as a reward and as an
incentive for the employees with managerial potential
WHERE SUPERVISORS COME FROM
*
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website, in whole or in part.
*
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website, in whole or in part.
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Mistakes made by the managementSelecting the best present
performerInadequate training for the employee
WHERE SUPERVISORS COME FROM
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website, in whole or in part.
EXHIBIT 1.8 - WHY SUPERVISORS AND MANAGERS FAIL
Source: Also, see Robert D. Ramsey, “The Most Important
Skills for Today’s Supervisors,” Supervision, November 2007,
3–6; Chuck Williams, Management (Mason, OH: Thomson
South-Western, 2008), 14–15; E. Van Velsor and J. Brittain,
“Why Executives Derail: Perspectives across Time and
Cultures,” Academy of Management Executive, November
1995, 62–72.
*
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
*
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
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EXHIBIT 1.9 - THE SUPERVISOR’S NETWORK OF
RELATIONSHIPS
*
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website, in whole or in part.
*
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website, in whole or in part.
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EXHIBIT 1.10 - THE FLOW OF SUPERVISORS’
ORGANIZATIONAL RELATIONSHIPS
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website, in whole or in part.
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Union steward: Union member elected by other members to
represent their interests in relations with managementMentor:
Experienced manager who acts as an advocate and teacher for a
younger, less experienced manager
UNION STEWARD AND MENTOR
*
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website, in whole or in part.
*
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website, in whole or in part.
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website, in whole or in part.
EXHIBIT 1.11 - CHANGING VIEWS OF SUPERVISOR’S JOB
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website, in whole or in part.
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GOALS OF A SUPERVISOR
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website, in whole or in part.
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Dealing with a more diverse workforceDiversity: Wide range of
distinguishing employee characteristicsSex, age, race, ethnic
origin, and other factorsGlass ceiling: Invisible barrier that
limits women from advancing in an organizationEmphasizing
team performanceEmpowerment: Granting employees authority
to make key decisions within their areas of responsibility
TRENDS CHALLENGING SUPERVISORS
*
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
*
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Supervisors become leaders, facilitators, or team advisorsTeam
advisors: Share responsibility with team for cost, quality, and
prompt delivery of productsCoping with exploding
technologyPrimary effect - Resistance due to the uncertainty
that comes with the changes
TRENDS CHALLENGING SUPERVISORS
*
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
*
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Supervisors should Keep abreast of changes that can improve
effectivenessImprove training of employeesOvercome
employees’ resistance to changeAdjusting to occupational and
industry shiftsReinventi ng: Organizations changing such
elements as their size, organizational structure, and markets
TRENDS CHALLENGING SUPERVISORS
*
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
*
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Reengineering: Rethinking and redesigning processes to
improve dramatically cost, quality, service, and
speedDownsizing: Eliminating unnecessary levels of
management to become leaner and more efficient Reducing the
workforce and consolidating departments and work groups
TRENDS CHALLENGING SUPERVISORS
*
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
*
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Meeting global challengesMust learn to adapt to cultural
differences and find ways to adjust to nontraditional
stylesImproving quality and productivityDriving factor - Global
competitionImproving ethical behaviorEthical dilemmas:
Situations in which the supervisor is not certain of the correct
behavior
TRENDS CHALLENGING SUPERVISORS
*
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
*
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Responding to crisesCrises - Events that have a negative impact
on the entire organization or on individual managers
TRENDS CHALLENGING SUPERVISORS
*
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scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Administrative skillsAuthorityConceptual
skillsControllingDiversityDownsizingEmpowermentEthical
dilemmasEmotional intelligenceFinancial
resourcesFinancingGlass ceilingHuman relations skillsHuman
resourcesLeadingManagementManagerial
functionsMarketingMentorMiddle
managementOperationsOrganizationOrganizingPhysical
resourcesPlanningReengineeringReinventionRelationships
networkResponsibilityRolesStaffingSupervisory
managementTeam advisorsTechnical skillsTop
managementUnion steward
IMPORTANT TERMS
*
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website, in whole or in part.
*
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website, in whole or in part.
©2015 Cengage Learning. All Rights Reserved. May not be scan

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©2015 Cengage Learning. All Rights Reserved. May not be scan

  • 1. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 SUPERVISORY MANAGEMENT ROLES AND CHALLENGES ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Explain why management is needed in all organizationsDescribe the different levels of managementDiscuss what managers doExplain the basic skills required for effective managementExplain where supervisors come from LEARNING OBJECTIVES * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be
  • 2. scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Clarify the different relationships supervisory managers have with othersDiscuss the emerging position of supervisory managersDiscuss some trends challenging supervisors LEARNING OBJECTIVES * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Organization: Group of people working together in a structured situation for a common objectiveBasic organizational activitiesOperations: Producing the product or serviceMarketing: Selling and distributing the product or serviceFinancing: Providing and using funds to produce and distribute the product or service NEED FOR MANAGEMENT * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. *
  • 3. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Working with people to achieve objectives by:Effective decision making Coordinating available resourcesManagers are needed in all types of organizations MANAGEMENT * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicl y accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. EXHIBIT 1.2 - HOW MANAGEMENT COMBINES THE ORGANIZATION’S RESOURCES INTO A PRODUCTIVE SYSTEM *
  • 4. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Authority: Right to act in a specified manner and to tell others how to actTo reach organizational objectivesResponsibility: Occurs when key tasks associated with a particular job are specifiedObligation created when an employee accepts a manager’s delegated authority AUTHORITY AND RESPONSIBILITY * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 5. EXHIBIT 1.3 - HOW MANAGEMENT AUTHORITY AND RESPONSIBILITY INCREASE AT HIGHER LEVELS * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly access ible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. EXHIBIT 1.5 - HOW THE MANAGEMENT FUNCTIONS ARE RELATED * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible
  • 6. website, in whole or in part. EXHIBIT 1.6 - ROLES PLAYED BY MANAGERS Source: “Roles Played by Managers” adapted from The Natures of Managerial Work by Henry Mintzberg. Copyright © 1973 by Henry Mintzberg. Reprinted by permission of Henry Mintzberg. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. EXHIBIT 1.6 - ROLES PLAYED BY MANAGERS Source: “Roles Played by Managers” adapted from The Natures of Managerial Work by Henry Mintzberg. Copyright © 1973 by Henry Mintzberg. Reprinted by permission of Henry Mintzberg. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be
  • 7. scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publi cly accessible website, in whole or in part. EXHIBIT 1.6 - ROLES PLAYED BY MANAGERS Source: “Roles Played by Managers” adapted from The Natures of Managerial Work by Henry Mintzberg. Copyright © 1973 by Henry Mintzberg. Reprinted by permission of Henry Mintzberg. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. SKILLS REQUIRED FOR EFFECTIVE MANAGEMENT *Mental ability to become aware of and identify relationships among different pieces of information Conceptual skillsUnderstanding other people and interacting effectively Human relations skillsEstablishing and following procedures to process paperwork in an orderly manner
  • 8. Administrative skillsUnderstanding and being able to supervise effectively specific processes required Technical skills © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publi cly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Capacity to recognize and accurately perceive one’s own and others’ emotionsHelps:Understand the significance of the emotionsInfluence one’s actions based on the analysis of the emotionsInfluence a person’s ability to succeed as a leader EMOTIONAL INTELLIGENCE (EI) * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 9. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. EXHIBIT 1.7 - THE RELATIVE IMPORTANCE OF MANAGERIAL SKILLS AT DIFFERENT MANAGERIAL LEVELS * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Internal promotionsReasons for selecting current employeesInside candidate understands the organization and its cultureFirsthand knowledge of the employee’s record of accomplishment is available Serves as a reward and as an incentive for the employees with managerial potential WHERE SUPERVISORS COME FROM * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 10. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Mistakes made by the managementSelecting the best present performerInadequate training for the employee WHERE SUPERVISORS COME FROM * ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. EXHIBIT 1.8 - WHY SUPERVISORS AND MANAGERS FAIL Source: Also, see Robert D. Ramsey, “The Most Important Skills for Today’s Supervisors,” Supervision, November 2007, 3–6; Chuck Williams, Management (Mason, OH: Thomson South-Western, 2008), 14–15; E. Van Velsor and J. Brittain, “Why Executives Derail: Perspectives across Time and Cultures,” Academy of Management Executive, November 1995, 62–72. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. *
  • 11. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. EXHIBIT 1.9 - THE SUPERVISOR’S NETWORK OF RELATIONSHIPS * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. EXHIBIT 1.10 - THE FLOW OF SUPERVISORS’ ORGANIZATIONAL RELATIONSHIPS * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 12. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Union steward: Union member elected by other members to represent their interests in relations with managementMentor: Experienced manager who acts as an advocate and teacher for a younger, less experienced manager UNION STEWARD AND MENTOR * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. EXHIBIT 1.11 - CHANGING VIEWS OF SUPERVISOR’S JOB *
  • 13. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. GOALS OF A SUPERVISOR * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Dealing with a more diverse workforceDiversity: Wide range of distinguishing employee characteristicsSex, age, race, ethnic origin, and other factorsGlass ceiling: Invisible barrier that limits women from advancing in an organizationEmphasizing team performanceEmpowerment: Granting employees authority
  • 14. to make key decisions within their areas of responsibility TRENDS CHALLENGING SUPERVISORS * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Supervisors become leaders, facilitators, or team advisorsTeam advisors: Share responsibility with team for cost, quality, and prompt delivery of productsCoping with exploding technologyPrimary effect - Resistance due to the uncertainty that comes with the changes TRENDS CHALLENGING SUPERVISORS * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 15. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Supervisors should Keep abreast of changes that can improve effectivenessImprove training of employeesOvercome employees’ resistance to changeAdjusting to occupational and industry shiftsReinventi ng: Organizations changing such elements as their size, organizational structure, and markets TRENDS CHALLENGING SUPERVISORS * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Reengineering: Rethinking and redesigning processes to improve dramatically cost, quality, service, and speedDownsizing: Eliminating unnecessary levels of management to become leaner and more efficient Reducing the workforce and consolidating departments and work groups TRENDS CHALLENGING SUPERVISORS * © 2011 Cengage Learning. All Rights Reserved. May not be
  • 16. scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Meeting global challengesMust learn to adapt to cultural differences and find ways to adjust to nontraditional stylesImproving quality and productivityDriving factor - Global competitionImproving ethical behaviorEthical dilemmas: Situations in which the supervisor is not certain of the correct behavior TRENDS CHALLENGING SUPERVISORS * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Responding to crisesCrises - Events that have a negative impact
  • 17. on the entire organization or on individual managers TRENDS CHALLENGING SUPERVISORS * ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Administrative skillsAuthorityConceptual skillsControllingDiversityDownsizingEmpowermentEthical dilemmasEmotional intelligenceFinancial resourcesFinancingGlass ceilingHuman relations skillsHuman resourcesLeadingManagementManagerial functionsMarketingMentorMiddle managementOperationsOrganizationOrganizingPhysical resourcesPlanningReengineeringReinventionRelationships networkResponsibilityRolesStaffingSupervisory managementTeam advisorsTechnical skillsTop managementUnion steward IMPORTANT TERMS * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. * © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.